Pawan Tiwari

Email: acxkbq@r.postjobfree.com

Mobile : +91-965*******

Alternate no: +91-995*******

JOB OBJECTIVE

To work in an organization where my talent and hard work will be recognized and which will provide me with an opportunity and scope to grow in your esteemed organization.

SUMMARY

Hotel Management with more than 9 years of experience in Hotel and Restaurant industry in managing the operation, Opening the restaurant, MIS, Cost control etc.

COMPUTER PROFICIENCY

Operating System: Windows

Operational knowledge of MS Office – 2003 & 2007(Word, Excel, Power Point, Outlook)

Knowledge of POS, Shawman, Touche,IDS, Vector, Spark and SAP.

ACADEMIC QUALIFICATION

Hotel Management (4 years degree course): AIHM, Haldwani, Nainital’ 2003-2007.

HSC: CBSE Board 2003

Matriculation:CBSE Board 2001

ORGANIZATIONAL EXPERIENCE

Company : ESSEX FARMS Pvt. Ltd. (Yes Minister Bowling & Bar & Essex Village) as a F&B Manager from Aug’ 2015 to till date

Responsibilities

Independently handling the two outlets and scaling it up to the level of a profit center.

Working with other management personnel to plan marketing, advertising, any special restaurant functions, Promotions, events and tie ups.

Managing, Training and Motivating team of 100 members including Asst. Restaurant Manager Shift Manager and Team members to achieve maximum productivity.

Making all the reports Like P & L Report, F & B Costing, Night Reports, Promotional Reports, Weekly and Monthly Reports like Attendance, Service Charge etc.

Hiring, training, supervising and promoting of staff.

Investigate & resolve complaints concerning food quality & service.

Meeting, greeting & getting feedback from guests.

Supervise operation of bar to maximize profitability and minimize legal liability.

Company: RAASTA THE CARIBBEAN LOUNGE (One of the best Lounge now a day in Delhi/NCR) as an Operation Manager from Aug’ 2013 to Jul’ 2015

Responsibilities

Independently handling the outlet and scaling it up to the level of a profit center.

Managing, Training and Motivating team of 60 members including Restaurant

Manager, Asst. Restaurant Manager Shift Manager and Team members to achieve maximum productivity.

Making all the reports like P & L Report, F & B Costing, Budget, MIS Report, Night Reports, Promotional Reports, Weekly and Monthly Reports like Attendance, Service Charge etc.

Hiring, training, supervising and promoting of staff.

Investigate & resolve complaints concerning food quality & service.

Meeting, greeting & getting feedback from guests.

Supervise operation of bar to maximize profitability and minimize legal liability.

Working with other management personnel to plan marketing, advertising & any special restaurant functions.

Company: UNERDOGGS SPORTS BAR & GRILL as a Restaurant Manager from Nov’ 2010 to Aug’ 2013

Responsibilities

Overseeing the day to day operation of the restaurant.

Managing, Training and Motivating team of 100 members including Asst. Restaurant Manager, Shift-

Manager and Team members to achieve maximum productivity.

Investigate & resolve complaints concerning food quality & service.

Meeting, greeting & getting feedback from guests.

Supervise operation of bar to maximize profitability, minimize legal liability & confirm to alcoholic beverage regulations.

Working with the chef to determine menu plans on a daily basis, for special occasions or events or for groups or parties.

Working with other management personnel to plan marketing, advertising & any special restaurant functions.

Overlooking the purchase of all items including food, beverages, equipment & supplies.

Managing all accounts payable & receivable, handling payroll & hiring accountants or bookkeepers if required.

Making all the reports Like Night Reports, Promotional Reports, Weekly and Monthly Reports like Attendance, Service Charge etc.

Taking care of Restaurant Maintenance at regular interval.

Company: SMOKE HOUSE DELI as a Sr. Captain from Jul’ 2009 to Sep’ 2010

Responsibilities

To organize, supervise & train all service personnel with the view to providing fast & courteous service.

To assist the managers in maintaining highest standards of service & conducting inventory of stock.

To provide 100% guest Satisfaction while maintaining the guest satisfaction index.

Handling of different situations and guest queries.

Handling of Bar Operations.

Taking care of Month end inventory.

Company: MANRE’ as a Sr. Steward from May’ 2008 to Jul’ 2009

Responsibilities

Handling tables.

To do side duties assigned by captains.

Company: TAJ PALACE, New Dlehi as a Steward from Mar’ 2007 to Apr’ 2008

Responsibilities

Handling tables.

To do side duties assigned by captains.

INDUSTRIAL TRAINING

3 Months training in Holiday Inn, Agra

6 Months training in Taj Residency, Lucknow.

Areas of Expertise:-

Operations

Developing & implementing procedures, control systems for maintaining hygiene & quality standards

Leading efforts for streamlining processes and generating cost savings in operations.

Good knowledge of actual operations in service department, helping trouble shoot client issues

Coordinating with management and employees for sales promotional strategies to increase the sales volume and achieving maximum customer satisfaction.

Client Relationship Management

Ensuring high quality services, resulting in customer delight and optimum resource utilization for maximum service quality.

Ensuring maximum customer satisfaction by closely interacting with potential clients & understand their requirements and customizing the product and services accordingly.

People Management / Training

Handling operational functions like pre-shifts staff briefings, creating the duty roster.

Imparting appropriate training on Food preparation, Service Excellence and Teamwork to restaurant and support service staff.

Significant Contributions

Instrumental in introducing various training manuals as per the recent standards and train the employees with the help of other trainers.

PERSONAL PROFILE

Date of Birth : 12th Dec 1985

Father’s Name: Mr. U.S.Tiwari

Present Address: 109/A, 3rd Floor, Mandirwali Gali, Opposite Canara Bank

Munirka, New Delhi-110067

Languages known: Hindi, English, Punjabi

Nationality: Indian

Marital Status: Married

Hobbies: Playing & watching Cricket & Travelling

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