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Restaurant server

Location:
Newark, NJ
Posted:
November 21, 2016

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Resume:

Shanessa Foster

** ***** *** *** *

Irvington, NJ 07111

Cell: (973) 991 – 7828

Home: (973) 373 - 0418

Email: acxk6m@r.postjobfree.com

SUMMARY

Restaurant professional with 7 years in FOH and BOH operations and 10 years of Customer Service expertise. Results-focused management professional offering 5 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success.

SKILLS

●Exceptional interpersonal skills

●Full service restaurant background

●Supervisory skills & management training

●Hiring and training

●Marketing & advertising expertise

●Upbeat, outgoing and positive personality

●Food ingredients expert

●Food safety and quality understanding

●Master of sales techniques

●Payroll & scheduling

ACCOMPLISHMENTS

Awarded "Outstanding Employee" in 2012, 2014, 2015, 2016. Launched aggressive growth plans that helped increase customer base from 20 regular customers to 50 customers per week at Jimmy John's.

WORK HISTORY

Universal Coffee Newark, NJ 07114 Cashier/Barista, August 2016 - Present

Jimmy John's Newark, NJ 07107 Manager in Training, July 2015 – June 2016

Save a Lot Newark, NJ 07103 Produce Manager, February 2015 – July 2016

Chili's Jersey City, NJ 07302 Waitress, June 2012 - January 2015

The Paradies Shops Newark, NJ 07114 Assistant Manager, February 2010 – May 2012

RadioShack Akron, OH 44333 Supervisor, February 2008 – January 2010

Johnny Rockets Elizabeth, NJ Waitress, March 2005 - January 2008

Employment

Manager in Training

Prepared deli meats and vegetables for each shift.

Delegated tasks to team members to optimize productivity.

Supervised 10 employees per shift. Handled products and equipment in accordance with safety and sanitation guidelines.

Transformed high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success.

Customer service and food handling expertise. Skilled at memorizing menu items and orders.

Organized, independent worker with strong time management skills. Detail-oriented and able to learn new tasks quickly and effectively.

Handled payroll, scheduling, inventory and food cost for restaurant.

Handled all catering orders and use a variety of marketing techniques to get local businesses and new customer into the restaurant and ordering for delivery.

Produce Manager

Delegated tasks to team members to optimize productivity.

Handle payroll, scheduling, inventory, ordering and cost for produce department.

Supervised 10 employees per shift. Handled products and equipment in accordance with safety and sanitation guidelines.

Handled all merchandising and signage for produce department and rest of the store.

Directed and managed all functions of the dairy, frozen, produce and bakery departments.

Ordered and shelved weekly sale items for customers.

Safely used knives, scales, wrappers, compactors, garbage disposals, and pallet jack and hand trucks. Broke down heavy pallet loads of cases, boxes and bags.

Praised by management for being a fast and efficient worker, requiring little supervision.

Assistant Manager

Managed team of 40 professionals. Surpassed revenue goals in four consecutive quarters for the first time in 3 years since opening the new store.

Delivered excellent customer service by greeting and assisting each customer. Initiated program that standardized employee training and led to increase in customer satisfaction by 10%.

Opened a new store location and assisted in recruiting and training new staff.

Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.

Handled daily bank deposits and financial records.

Restocked store merchandise which consisted of travel needs, snacks, drinks electronics etc.

Supervisor

Maintained and exceeded monthly sales goals in electronics and cell phones.

Supervised employees and make sure daily tasks were completed.

Made daily bank deposits and count all registers and safe.

Kept financial documents up to date.

Sell merchandise to customers and stay current on all new technology(electronics and cell phones).

Opened and closed store, key holder and complete inventory.

Waitress:

Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.

Appropriately suggested additional items to customers to increase restaurant sales.

Managed closing duties, including restocking items and reconciliation of the cash drawer.

Consistently adhered to quality expectations and standards.

Demonstrated awareness of liability issues and the law by confirming legal drinking age and discontinuing service to intoxicated guests.

Correctly calculated charges, issued bills and collected payments.

Cashier/Barista

Handled cash and credit transactions

Made coffee beverages and food items for airport customers

Greeted every customer with a smile

Made sure all customers received their correct order in a timely fashion

Prepped and restocked food items for next shift

EDUCATION & SKILLS

B.S. Computer Information Systems, Kean University, Union, NJ 07083

Degree expected 5/17

Minor: Economics

Coursework

Software: MS Office (Word, Excel, Outlook, Access, PowerPoint) PHP, MYSQL, HTML, CSS and JavaScript

Languages: Java, some C# and Assembly Language

Systems: Windows (all); UNIX Based Systems (Linux, UNIX)

High School Diploma, Saint Patrick High School, Elizabeth, NJ 07206

Graduated June 2005



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