Donna M. Henry

acxk4a@r.postjobfree.com

919-***-****

EMPLOYMENT SKILLS:

Ability to prioritize, multi-task, exercise independent judgment, maintain and respect the need for discretion and work effectively and efficiently with minimal supervision.

Ability to analyze complex issues, develop and express comprehensive solutions effectively, both verbally and/or in writing.

Exceptional interpersonal, organizational, analytical and time management skills.

Extensive experience in accounting/bookkeeping and reconciling information into statements or report format.

Multiple years of experience in answering multi-line telephone system, screening and routing calls, scheduling meetings, appointments, maintaining professional and personal calendars for staff (including domestic and international travel arrangements) and continued education requirements (professional licenses and certifications, etc.) for staff.

Responsible for the daily functions of the office, ordering and maintaining office supply inventory and scheduling and overseeing building maintenance, reviewing and administering vendor contracts.

Experienced in tracking accounts (receivable and payable), reconciling monthly accounts credit cards and billings statements (both office and client trust accounts).

Proficient in Microsoft Office Suites, WordPerfect, Time Matters, Quick Books, TABS and Internet navigation.

EMPLOYMENT HISTORY

Blue Cross and Blue Shield of North Carolina Chapel Hill, North Carolina

(Manpower Temporary Service, Raleigh NC) July 2014-Febraruy 2015

Provider Appeals Analyst

N.C. Department of Health and Human Services Raleigh, North Carolina

(Select Staffing, Morrisville, NC) March 2008- September 2009

Hearing Officer June 2011-December 2013

Law Offices of Nancy E. Gordon, PC Durham, North Carolina

Office Manager/ Paralegal February2003-December 2006

Hall Law Offices Durham, North Carolina

Office Manager/ Paralegal August 1999- February 2003

EDUCATION

North Carolina Central University Durham, North Carolina

Master of Public Administration December 2007

American Institute for Paralegal Studies Raleigh, North Carolina

Certificate in Paralegal Studies May 1996

North Carolina Central University Durham, North Carolina

Bachelor of Arts, Political Science May 1994

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