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Manager Technical Support

Location:
San Salvador, San Salvador Department, El Salvador
Posted:
November 17, 2016

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Resume:

Victor Iraheta

Home: (503-****-**** Cel: (503-****-**** Email: acxjqt@r.postjobfree.com

Career Focus

Well-qualified professional adaptive to changing conditions, self-motivated, dynamic management with the ability to work collaborate, and committed to achieving corporate goals. Results-driven manager with the proven ability to motivate personnel to reach desired individual and regional specific company objectives, and dedicated to maximizing efficiency. Focused on resource planning and optimization in supply chain and service logistics. Summary of Skills

● Strategic planning

● Analytical skills

● Excellent negotiation skills

● Managerial and leadership skills

● Process development

● Critical thinking

● Decision Making

● Fully Bilingual English - Spanish

Accomplishments

● Successful implementation, deployment and control of LSS project to improve customer satisfaction by 3% in technical support environment.

● Resource planning for simultaneous management of multiple projects through single LOB.

● Asses the need and design pilot project which lead to LOB segmentation and ultimately the creation of a new one globally.

Professional Experience

Google Tech Team Leader – Telus International 07/2013 - present

● Directed project and served as primary liaison between client and multiple internal groups to ensure clarity of goals and quality and adherence to deadlines, as well as meeting KPIs

● Aid in the implementation, deployment and control of a Lean Six Sigma Green Belt project to consistently reduce shrinkage by 3% across the Google operation in El Salvador.

● Support plan and ramp up process of Google operation at Telus International Guatemala. Operations Manager – Bio Cientifica 05/2008 - 06/2013

● Lead pharmaceutical sales team to reach and surpass sales, promotion and collections targets, through immediate coaching, auditing and training

● Customer relations management for private and public health organizations. Tender preparation and participation

● Inventory, Import/Export management for multiple lines of business of OTC, prescription and restricted products

Education

Business Administration - York University 2012

Lean Six Sigma Yellow Belt Certification - Telus International 2016

Coaching for Excellence Certification - Telus International 2016

Logistics Master's Degree - ESI School of Management Ongoing

*Willing to relocate. Master’s Degree completion date February 15st 2016.



Contact this candidate