INDRA LIMBU

**** ** **** ***, *******, FL ***** C: 617-***-**** acxji1@r.postjobfree.com

SUMMARY

Result oriented professional with 7+ years of experience in financial domain as IT Project Manager, Engagement Manager, Business Analyst as well as Business System Analyst.

PMP, MBA and Scrum Master Credentials; degrees in Business Management as well as IT Management

Strategic project leader with excellent interpersonal skills and willing to drive projects to safe and successful completion.

Managed and planned multimillion-dollar projects aligning business goals with technology solutions to drive process improvements, competitive advantage and bottom-line gains.

Leverage technical, business and financial acumen to communicate effectively with client executives and their respective teams.

Possess strong communication skills leading to excelling working relationships with managers, vendors and customers.

Experience of managing complex projects and staff as well as large on and off-shore resources.

Not only possess but also able to apply knowledge of project management principals, practices and procedures.

Committed to maintaining an in-depth awareness of emerging technologies and project management techniques.

Willing to take increasing responsibility for the presentation and clear communication of results to clients/managers

Served as the central point of contact for managing engagement activities with relationship, overseeing integration work on the new accounts, and ensuring expectations are met from different teams.

Strong experience in application development engaging various Software Development Life Cycle (SDLC) methodologies such as Agile Scrum and Waterfall.

Proven expertise in interacting with business team as well as technology to analyze, assemble, and document Business Requirements Documents (BRD); and identified and transformed into Functional Specification Documents (FSD).

Excellent work experience and proven track record for executing application development process in Retail, Commercial & Investment Banking, Mortgages, Brokerage and FX trading.

Experience in actively liaising between end users, development team, and QA team to address system issues and identify the appropriate solution.

Hands on experience with test management and defect tracking tools such as HP Quality Center Test Director, JIRA, Rally, Team Foundation Server and Rational Clear Quest.

TECHNICAL EXPERTISE

Project Management tools

:

CA Clarity Project and Portfolio Management, Microsoft Project 2013

Operating Systems

:

Windows 2000/NT/XP/7/8, Mac OS

DBMS

:

Oracle, MS SQL Server, DB2, DW, MS Access, OBIEE, IBM Mainframe, RUMBA

Languages

:

C, C++, C#, HTML, Java, Java Script, XML, VB Script, .NET, SQL, PL/SQL

Defect Tracking

:

Quality Center, Rational Clear Quest, JIRA, Rally, QTP, TFS

Testing Tool

:

Quality Center, QTP, Rally, ALM, JIRA, Rational Team Concert, SOAP UI

Other tools

:

MS SharePoint, MS Visio, J2EE, Notepad++, Beyond Compare

PROFESSIONAL EXPERIENCE

Project: Relationship Care Diagnostic Reporting, Relationship Care Email/Digital Uplift

Relationship Care Decile Mainframe Routing, World Service Value Generation and Utilities Nov 2015 – Present

Client: American Express, Plantation, FL

Title: IT Project Manager, IT Engagement Manager

Relationship Care Diagnostic Reporting project will provide a web based dashboard and real time status on the processing of enrollments of reports originating from the RC application and will display details on status message indication of any success and failure notification.

Relationship Care Email/Digital Uplift project will trigger new and existing emails through RC portal for offers/messages on accept and decline scenarios.

Relationship Care Decile Mainframe Routing projects will align offer difficulty with the skill level of customer care professional with high value card members that will be routed to skilled CCP’s.

World Service Value Generation Engagement will serve as the support to any platforms that falls in Relationship Care, Save a Card, DAS, Mainframe, UCID, Data Power, Converged Service, Customer Service tool and Blue Prism.

Responsibilities:

Oversee multiple projects across all phases of SDLC lifecycle using Waterfall and Agile methodologies.

Working closely with Program Managers to report progress to senior stakeholders, business sponsors and 3rd parties.

Responsible for costing, forecasting, estimating and planning projects and also raising risks and issues for the projects in Clarity.

Preparing Project Charter documentation and also discussing user stories in Rally for projects.

Accountable for managing the delivery of critical projects, and for providing managerial support for all the projects conducted by the Relationship Care team and WS Value Generation team.

Maintaining and completing Project Key Performance Indicators such as signing off documents like Project Charter, Project timeline and UAT test documents to meet specific documentation process.

Writing detailed and summarized project progress reports through Status Report to all the Stakeholders regarding all the projects assigned.

Identifying, costing and processing any contract variations with all the interfacing systems and vendors to come up with high level sizing.

Tracking activities against the detailed project plans and updating project plans to include agreed changes like change request and adding user stories to any missed requirements.

Controlling projects that deliver commercial benefit to the business & its clients by balancing both value and cost.

Producing accurate financial reports in clarity though forecasting and also making sure that the Actual cost is met with forecast amount for the project.

Monitoring actual expenditure figures against project budgets and maintained any changes in the schedule and cost.

Organizing and facilitating Project Steering / Operating Committees meetings.

Prioritized user stories in Rally according to features and product types to create high level requirements.

Analyzed business requirements by extensively interacting with product owner and SME’s in gathering requirement.

Created user stories in Rally to track specific requirements and progress.

Environments: Windows, CA Clarity PPM, MS Project, MS Excel, MS Share point, Rally, MS Visio

Project: Hosted IVR (Interactive Voice Response), Enterprise Web Services Mar 2013 – Sep 2015

Client: Vantiv Inc, OH

Title: IT Project Manager, Senior Business Analyst

Interactive Voice Response is a self-service application which will cater to different products like prepaid cards, community credit cards, debit cards, merchant gift cards, customer gift cards and customer credit cards for Merchants and Financial Institutions. This application will offer various features in a product which is being developed in partnership with Vendor Company known as Contact Solution. The IVR will consume various web services from Vantiv Enterprise Service to support different features to provide clients while supporting self-service options.

Responsibilities:

Prioritized user stories in Rally according to features and product types to create high level requirements.

Analyzed existing MS Visio call flow diagrams to understand existing functionalities and features.

Ran SQL queries in DB2 and DW as well as SQL database to understand existing data mapping fields.

Created Web Services for Enterprise level Web Services exposing information to clients via Web Methods and Data Power by providing WSDL and XSD.

Analyzed business requirements by extensively interacting with product owner and SME’s in gathering requirement.

Created user stories in Rally to track specific requirements and progress.

Tracked defects in QC and ALM with QA in understanding and closing issues in multiple product lines.

Performed JAD Sessions with architectural review board, SME’s and stakeholders in developing enterprise solution for different web services.

Created Data Mapping for different web service operations using Excel Sheets and queering DB2, DW and SQL databases.

Analyzed Mainframe (RAFT) for all the logic and requirement for any legacy requirements and communicated with SME’s and Analysts for documentation.

Analyzed on all Mainframe screens for analysis to perform screen scraping technology on Custom Credit clients.

Evaluated functionalities with requirements in user stories and prioritize in the backlog.

Conducted and participated in Retrospective meetings and planned for necessary improvements in future sprints.

Created and sized Product Backlog and participated in Backlog grooming sessions with product owner and Scrum Master.

Created Call flow diagram for various IVR’s in MS Visio with vendor company Contact Solution and wrote Functional Specification Documentation.

Executed test cases for IVR and raised defects in Quality Center as well as ALM with communication with Quality Analyst team in defect tracking.

Environments: Windows, Java, C#, MS Project, MS Excel, MS Share point, IBM Mainframe, Rally, DB2, SQL Server, Data Warehouse, Mainframe, MS Visio, SOAP, QC, ALM

Project: Smartphone 2.0 (Investment Account Management and Trading System)

Stock Plan Service for Global Tax Management System

Proof Plus Implementation for LPG, Fund Admin and Publishing Feb 2010 – Dec 2012

Client: Fidelity Investments, NH

Title: Business Systems Analyst, Business Analyst

Investment account management and trading system was an application supported on the mobile browser in various mobile devices. The application allowed the user to perform various trading on financial instruments like Equities, ETFs, Mutual Funds and Options. It also provides the user with the ability to perform various account management activities like Portfolio, Balances, Positions, Orders, Pending Transactions and History.

The Stock Plan Services Global Tax Initiative will support over 200 corporate clients with participants based in over 150 countries throughout the world. This project will expand the systematic abilities for taxation of SPS participants. It will deliver participants and tax rates reporting to the clients and allow plan sponsor to work proactively and reduce the need for manual tax adjustments.

Proof Plus is a vendor product which is web-based solution that will support Fidelity’s Legal Product Group, Fund Administration and Publishing group to typeset and publish documents in an automated way. This vendor product will replace Fidelity’s existing system in generating reports for all mutual funds.

Responsibilities:

Analyzed business needs by extensively interacting with business and collected requirements to document in the System Delivery Specifications

Created data mapping for new functionalities that was in scope through MS Excel spreadsheet from XML & JSON files using Notepad++ tool

Created and sized Product Backlog and participated in Backlog grooming sessions with product owner and Scrum Master and analyzed Product Backlog according to the prioritization and created Sprint backlogs.

Involved in Sprint planning sessions with the scrum team and assured that the correct numbers of points are accomplished within the sprint and provided daily status meetings and updated tasks for every sprint.

Involved in meetings with vendors like Bloomberg, Reuters, Google and Nuance team in managing data for the application.

Performed and contributed on Show and Tell sessions to the Stakeholders after every sprint with the accomplished functionalities. Conducted and participated in Retrospective meetings and planned for necessary improvements in future sprints.

Participated in triage meetings with the Business and the Technology team in planning and identifying defects according to priority and analyzed it.

Performed analysis on the Mainframe using RUMBA and worked with the development team and mapped new way of incoming feeds towards the mainframe through bucket mapping and involved in meetings with the IBM team in going through Rule Engine for the GTMS project.

Performed Unit Testing with the development team in identifying the defects and created Data Dictionary for Phase II of the project.

Analyzed Web Services on the J2EE for mobile platform on Stock Plan Services.

Participated and analyzed with the cross-functional team regarding the project and the requirements.

Worked with Legal Product group in defining and tracking Business Objects in Proof Plus.

Interacted with the vendor in documenting different Schemas for output transformation in Proof Plus.

Executed test cases in Quality Center and raised defects in JIRA with communication with Proof Plus team in defect tracking.

Environments: Windows, MS Office, Agile, MS Share point, Quality Center, Notepad++, MS Visio, RUMBA, J2EE, OBIEE, JIRA, Perl Script.

ACADEMIC QUALIFICATIONS:

Master of Science in Information Management, Aspen University, CO.

Bachelors of Science (Business Management), Cambridge College, MA

Advance Diploma in Business Management, Global University Alliance, Singapore

Diploma in Computer Science, University of Cambridge Local Level Syndicate, Singapore.

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