Debra Redman

**** ******** *****, ********, ** 43229 614-***-**** acxjbz@r.postjobfree.com

Professional Summary

Results-oriented banking professional with 37 years in deposit account research and general

bank operations. I am passionate about providing exceptional service and exceeding

expectations.

Skills

Strong work ethic

Organized

Detail-oriented

Proofreading

Data entry, data management

Ledger/account reconcilement

High level of accuracy

Excellent written and oral communication skills

Independent worker

Microsoft Outlook/Office

Work History

01/2005 to 08/2015 - Consumer Operations Specialist

Huntington National Bank 7 Easton Oval Columbus, Ohio 43219

Responsible for research and due diligence of deposit accounts and bank checks

eligible for unclaimed property reporting.

Filed annual unclaimed property report for all business segments within Deposit

Operations to all states/jurisdictions in Huntington's banking footprint in accordance

with state reporting requirements.

Research and due diligence efforts resulted in 97% average deposit account retention

for Huntington.

Performed semi-annual review of reporting requirements to ensure compliance with

unclaimed property statutes for each jurisdiction; developed and/or modified internal

procedures and processes accordingly.

Maintained confidentiality of bank records and client information.

Completed annual training of regulatory compliance requirements, including Bank

Secrecy Act, Anti-Money Laundering, OFAC, USA Patriot Act and Privacy Act.

07/1988 to 01/2005 - Customer Research Team Lead

Huntington National Bank 2361 Morse Road, Columbus, Ohio 43224

Supervised a team responsible for research and resolution of customer

inquiries/concerns relating to their deposit account(s) and/or bank relationship.

Responsible for end-to-end resolution of escalated customer inquiries and requests, as

well as complaints filed with executive management team and/or regulatory agencies.

Trained new staff members on relevant bank systems, processes and procedures.

Ensured that customer service standards were maintained consistently at a high level.

Developed and implemented numerous process improvements and quality controls to

maintain efficiencies within the department.

Maintained friendly and professional internal and external customer interactions.

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