Alicia Brown

904-***-**** cell 678-***-**** cell*

acxj9k@r.postjobfree.com Email

https://www.linkedin.com/in/aliciabrown2015 LinkedIn

SUMMARY

Possess more than 6 years in professional HR Management/Recruitment focusing on healthcare employee new hire orientation facilitation/training & on-boarding processes, processing payroll & administering medical benefits/enrollment packages, and tracking/documenting job performance evaluation & succession management.

20 years within the management capacity in big-box, discount & mass specialty merchandise retailers overseeing sales, merchandise inventory & store operations.

3 years in new business development & sales within building maintenance and janitorial services. EDUCATION & CERTIFICATIONS

Professional Human Resources (PHR) Certification Course 07/2016 - 12/2016 Society of Human Resource Management (SHRM) Assoc, Kennesaw State University - GA MBA Degree; concentration Human Resources Management (HRM) 01/2012 - 01/2016 DeVry University / Keller Graduate School of Business Management - GA PROFESSIONAL EXPERIENCE

AA&B HUMAN CAPITAL CONSULTING SERVICES 05/2015 – PRESENT

Freelance Office Administrator - Nursing Staffing Company 05/2016 - Present

Freelance A/P & A/R Clerk - Landscaping Company 02/2016 - Present

Freelance Payroll Specialist - Community Healthcare Company 12/2015 - Present

W-2 Contractor @ Avecend, Inc - HR Administrator / Recruiter 10/2015 - 12/2015 WALTON COMMUNITY SERVICES (WCS), INC – GA 02/2002 – 10/2006

(Held 3 full-time Management positions at WCS for approx. 6-year period). HR Manager / Clinical Recruiter 07/2014 – 05/2015

Planned, directed and coordinated the administrative & business practices of this 25-year nonprofit healthcare provider assisting individuals with developmental and intellectual disabilities.

Improved field staff payroll processing time with a less than .5% error by developing MS Excel databases interfaced with ADP Workflow, Kronos Time and Labor and A/P & A/R duties via GAAP guidelines.

Responsible for full-cycle recruiting, training and terminating medical staff. Updating the Applicant tracking system (ATS), on-boarding process responsibilities & verifying credentials, criminal & credit background for licensed medical staff.

Worked as an interim Case/Program Manager for GA federal healthcare programs CCSP & SOURCE assisting individuals with developmental disabilities.

Facilitated state mandated training via Department of Human Services (DHS) Department of Community Health (DCH).

High volume, full-cycle Recruiting & multi-site management of nursing medical staff at 5 off-site group homes & healthcare facilities and responsible for employee relations & patient services issues.

Developed a new comprehensive employee training manual & policies & procedures manual, creating new field staff jobs defined with new job responsibilities for the group homes and off-site healthcare facilities.

Advised department managers on new company policies via the organizational diagnosis with a new organizational SWOT analysis for 2015 while restructuring the current corporate workforce procedures regarding new talent acquisitions & performance management evaluations.

Implemented new policies via multiple HR disciplines including: compensation practices, employee relations, sourcing, recruitment & training, introduced FMLA forms WH-380E thru WH- 385V for employees medical leave of absences processing.

Implemented new medical staff training and development curriculum requirements per Georgia’s DBHDD & DCH guidelines for healthcare providers.

Administrative Services & HR Manager at WCS 05/2010 – 01/2011

Led comprehensive healthcare & workplace safety orientation & training for over 100 medical nurses. Performed all medical staff employee performance & annual reviews monthly.

High volume, full-cycle Clinical Recruiting & multi-site management of nursing medical staff at 5 off-site group homes & healthcare facilities, and held responsible for employee relations & patient services issues.

Assisted in the implementation of ADP Workforce Payroll & Kronos Time and Labor, Therap medical and HomeTrak Healthcare & CRM software systems.

Worked as a Case Manager for the organization’s CCSP and SOURCE programs and the on-site adult day health (ADH) Center providing member services support.

Performed some A/P & A/R duties via GAAP guidelines and patient Medicaid/Medicare billing.

Created proxy reporting documents for the Board of Directors & Stakeholders quarterly.

Weekly audited & documented patient & employee charts for federal compliance & state regulated licensures & hiring credential verifications.

Developed & implemented patient & employee databases with MS Excel & Access applications by maintaining a filing system for both field staff and patients via CareManager Pro, ADP Workflow software systems.

Business Manager & HR Coordinator at WCS 02/2002 – 10/2006

On-the-job training in understanding federal EEO, COBRA, FLSA, FMLA, ADA, HIPPA and OSHA laws as they relate to the organization, administrative employees & medical field staff.

Assisted in the implementation of CareManager Pro® healthcare& CRM software system.

Workman's Comp, employee benefits & processing unemployment claims & Training on OSHA.

Initially screened & processed criminal background investigations & medical license verification for medical field employees, coordinated recruiting events & supervised 10 admin personnel.

High volume, full-cycle Clinical Recruiting & multi-site management of nursing medical staff at 5 off-site group homes & healthcare facilities, and held responsible for employee relations & patient services issues.

Performed some A/P & A/R duties via GAAP guidelines and weekly Medicaid/Medicare billing.

Assisted in developing the company's first employee handbook & standard operating procedures

(SOP) manual, drafted the first medical field staff handbooks used in the host homes outlining patient care and medical services.

Designed and implemented the company's first electronic employee / patient databases in MS Access & Excel applications still used company-wide today now integrated with ADP Workforce & VyperSoft medical & HomeTrak software systems.

A & A VALET and CLEANING SERVICES – FL 01/2011 – 06/2014 Business Account Manager

Assisted the owners- a sole proprietorship, establish its Jacksonville company with only $10,000 to purchase initial equipment/supplies, cleaning chemicals, retain business lawyer, apply for all applicable state business licensees, office space & establish the first 5 large corporate accounts.

Managed 40 local client companies & established 5 new corporate business accounts within 1- year (2011) from Downtown Jacksonville. Recruited & trained all cleaning crew staff.

Serviced an average of 10 corporate clients weekly resulting in a 95% annual client retention rate.

Established client relationships acting as the liaison between the owners, work crew and the contract staffing agencies. Handled all vendor, client & employee relations.

Performed some A/P & A/R duties via GAAP guidelines and customer invoicing/billing tasks,

Handled all employee relations, administrative, human resources & payroll functions and designed an ATS database via MS Access & Excel spreadsheets using QuickBooks Payroll Intuit.

Created and managed RFP database for business transactions focusing on revenue versus risks.

Handled all new corporate business contract negotiations and analyzed staffing & payroll metrics to forecast bottom-line profit for the company.

WAFFLE HOUSE, INC – GA 08/2009 – 04/2010

Restaurant Manager

Awarded the #1 in weekly sales increase for a new manager 4-consecutive months and consistently remained under, controllable expense budget while controlling inventory & waste.

Strategically purchased necessary quantities of restaurant inventory items while earning bonuses of $2,000 quarterly.

Performed some A/P & A/R duties via Waffle House guidelines for restaurant suppliers/vendors,

Directly responsible for P&L, facility management, recruiting & staffing, inventory control, and employee performance management.

Recruited, trained and maintained a 50% retention rate by consistently evaluating & coaching employees on work production.

Consistently evaluated employee performance, processed weekly payroll and work schedule for 10 sales associates, and handled all store-related human resources & administrative duties. KMART / SEARS HOLDINGS CO – GA 08/2007 – 06/2009

Store Management Team - Operations

Completed Kmart's 3-month Management Training Program and completed all online courses with a 95 or better score.

PeopleSoft experience for processing Payroll, Time & Labor Scheduling, Tracking Employee Training, Merit Reviews/Bonuses and Performance Reviews & Management tasks.

Recruited, trained and developed 10 supervisors & 40 sales associates, processed payroll & scheduled work shifts under store budget and tracked online training via PeopleSoft.

Held responsible for P&L in all hard-lines departments, inventory control & shrink, community service involvement.

Supervised and held responsible for Front-End Staff & Customer Service Desk, Lay-A-Way, Electronics, Home Furnishings and Shipping/Receiving Departments. DOLLAR GENERAL CORP – GA 11/2006 – 06/2007

Store Manager

Recruited & trained & retained consistent sales staff of 10-12, payroll processing & schedule shifts per store, budget and all administrative and human resources duties.

In 2007; earned a bonus for increasing average basket sales by 35% & reducing inventory theft by 25%, & received two 5% merit performance raises for my annual inventory count shrinkage less than 20%.

Maintained a 90% or better score on all store sales transactions/processes by consistently training staff on the stores profit management system & work production flow with processing new freight within 48-hours.

Coached sales staff to contribute to the store’s bottom-line & exceed sales goals by identifying & reporting all inventory shrinkage issues and maintaining a safe work environment. RICH’S DEPARTMENT STORES - GA 07/1988 – 01/2002

Department Sales Manager

Sales Associate 2 yrs, 4 yrs Assistant Dept Manager & 8 yrs Softlines Dept Manager.

Recruited and cross-trained all Softlines (Apparel) Assistant Managers & Associates.

Managed up to 10 assistant managers & up to 50 sales associates.

Held responsible for operating within a set weekly payroll budget whereby developing staff work schedules and some administrative & human resources duties.

Held responsible for tracking company-mandated associate computer based training (CBT), annual performance reviews & merit raises, promotions/demotions reviews compliance.

P&L responsibility for the department and some general accounting duties such as damages/returns, shipment discrepancies, inventory issues & store-to-store transfers. HR SKILLSET

Team Building/Leadership skills, Project Management & Business Analytical Skills.

Payroll & IRS Tax Filing processing & deductions guidelines for exempt and non-exempt.

Ability to communicate sensitive business/employee info in a timely & professional manner.

Processing Green Card Holders, H-1B Visa Holders, and some experience with Optional Practical Training (OPT) workers.

Processing Labor Condition Applications (LCA) with The Dept of Labor & filing/reviewing notices from U.S. Citizenship & Immigration Services (USCIS).

Processing form I-140 Petition for Alien Workers, and the ETA 750 Labor Certification Request with The US Department of Labor Employment & Training Administration's Division of Foreign Labor Certification.

Training on Applicant Tracking Systems (ATS) and On-Boarding processes for sourcing & recruiting via iCISM, Taleo, Ceridian, KRONOS Workforce Ready, and Workday systems.

Implementation & Project Management experience with healthcare SaaS: Care Manager Pro, ADP Workforce/PayExpert, Therap, VyperSoft & HomeTrak client/patient CRM tracking systems.

Training classes on insurance claims & risk management for non-profit organizations.

On-the-job training in ACA, EEOC & Affirmative Action forms (EEO-1 thru EEO-4), FLSA, FMLA, ADA, HIPPA, and Workman Comp, Unemployment Claims, ERISA, COBRA & OSHA Training and Safety Compliance practices.

Processing Dept of Labor FMLA forms (WH-380E thru WH-385V) for medical leave of absences.

Experience in Employee Pay Structures concerning current Federal & State laws regarding wages/overtime pay compliances and Compensation & Benefits Management.

On-the-job training on ADP Healthcare Compliance Solutions software system for Affordable Care Act (ACA) health insurance for IRS Compliance Reporting that includes 4980H Penalty, IRS 8809 Extension, IRS Codes 6655-6674 & The Trade Preference Extension Act 2015.

On-the-job training on processing ACA forms: 1094-A (Offer Statement), 1094-C (Offer & Coverage Returns), and 1095-A (Marketplace Statement), 1095-B (Health Coverage), 1095-C

(Offer & Coverage).

Efficient with Boolean web search skills & sourcing applicants via websites such as Department of Labor (DOL), Indeed, CareerBuilder & Monster & Startwire and ZipRecruiter job boards.

Developed a new comprehensive employee training curriculum & company policy and procedure manuals outlining newly created licensed medical nurses & administrative staff job descriptions.

Implemented new policies via multiple HR disciplines including: compensation practices, employee relations, recruiting & training, job performance management tracking.

Experience in processing Employee Complaints / On-the-job Accident/Incident Investigation Reports & Employee Grievance and Arbitration processes within the medical industry.

Facilitated new hire orientations, handled some business public relations, attended bi-monthly recruiting events & state training and developed training curricula materials & class presentations.

Established & maintained client relationships acting as the liaison between business owners, work crew and contract staffing agencies.

ACCOMPLISHMENTS

Assisted in the implementation & developed an online applicant tracking system & on-boarding processes with VyperSoft® healthcare software for Walton Community Services (WCS).

Implemented the new employee handbook pending for 2016 & assisted in drafting a new standard operations and procedures (SOP) manuals at A & A Valet & WCS.

Negotiated educational vendors to visit the Office for employee continuing educational classes

(CPR & First Aid, Defensive Driving, Nursing Certification.

Developed new payroll processing system with VyperSoft & implemented the first direct deposit & debit card payroll system for all nursing field employees.

Facilitated new hire orientations/training & on-site recruiting events, public relations engagements and attended off-site medical nursing recruiting events bi-monthly.

Held the highest record for recruiting & retaining licensed, medical field employees (hired minimum of 20 - 40 employees quarterly).

Developed the first SWOT (Strength, Weaknesses, and Opportunity & Threats) for Walton Community & initiated a workflow system for ACA health insurance process starting 2015.

Provided enrollment assistance for uninsured field employees to access subsidized, low-cost health insurance programs through the ACA online Obama health insurance marketplace.

Assisted the CEO in establishing the first DDNA Atlanta Metro Chapter (Aug 2014) that assists individuals living in the community with developmental and mental disabilities.

Assisted with designing the company's first online employment application including employee peer reviews & exit interview, client services and monthly patient service survey. TECHNICAL SKILLS

United Parcel Service - UPS A&E software (applicant tracking, on-boarding & logistics systems)

ADP Healthcare Compliance Solutions system (ACA health insurance for IRS Reporting)

ORACLE Taleo / Ceridian / iCISM Talent Acquisition (ATS, sourcing & on-boarding systems)

KRONOS Workforce Ready, Kronos Time and Labor & PeopleSoft Query

MS Office Suite, MS Access & MS Query, MS Project Manager & 365 Office

ADP Workforce Payroll / QuickBooks Intuit Payroll software systems

VyperSoft medical healthcare software (documentation & tracking system)

Therap Medical software (patient & employee documentation & tracking system)

CareManager Pro Healthcare Systems (patient documentation & tracking system)

Experience with employee training & development via Sum Total & Convergence software

Health Risk Screening Tool (HRST) Certification Training: State of Georgia Dept. of Behavioral Health Developmental Disability (DBHDD) patient health and medical services documentation.

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