RICHARD SANTIAGO

*** ******** ******

Easton, PA 18045

Phone: 610-***-**** acxj8c@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

A Console Operator with strong Computer Operations background. Broad technical knowledge combined with creative problem solving skills developed through in-house experience and technical training. Recognized as an effective, motivated team player with a consistent track record of improving customer satisfaction and developing strong community relationships.

EDUCATION AND TRAINING

Information & Technology Courses

MVS: 1-5, JCL: 1-7, UNIX 1-3, TIVTEC, CICS/ESA Fundamentals, Lotus Notes R5, Peregrine, LawConnect, JAMS, Synergy

PROFESSIONAL EXPERIENCE

NATIONAL PENN BANK, Bethlehem, Pa. 01/09 – Present

Computer Operator II

Monitor iSeries AS/400 operating system utilizing JAMS scheduling, MQSERIES, SYNERGY, Printmail, and AfsFRAUD processes to meet scheduled time frames.

Monitor Console message queues for errors and failures, providing problem resolution on issues for end users utilizing ChangeGear.

Participate in quarterly Role Swap IPL procedures and annual all shift cross training.

Operate Fraser 3015 Laser Printer and process daily, quarterly, and month-end processing.

Transport backup tapes to offsite facility.

SPX CORPORATION, Horsham, PA 10/07-08/08

Computer Operator

Monitor AS400, HP3000 Master Console, UNIX & 5 Helpdesk Queues utilizing HP Openview, MIR3, SSH-Secure Shell and Lotus Notes. Log all problem tickets in GWI

Perform nightly Veritas & Symantec back-ups, set up of third shift back-ups on RS6000 using DLT and DAT media

Problem resolution of helpdesk related issues. Provide support for end users worldwide utilizing; Openview, Sprint/ipass, Nortel, SSIT Quickplace, and Sharepoint

Create, modify, reset, and delete/disable Sprint and e-directory accounts and passwords

Meet all schedule related time frames for daily, weekly, and monthly backups

Support and troubleshoot VPN client software Expected outcomes

Experience supporting mobile devices such as BlackBerry

COMPUCOM / PFIZER PHARMACEUTICALS, Morris Plains, NJ 05/06-10/07

AS/400 Network Analyst

Monitor iSeries AS/400 operating system utilizing ROBOT, BRMS, CA7, MVS, TSO, & ISPF

Perform AS400 system backups nightly on 36 production LPARS & UNIX for Pfizer Pharmaceuticals

Meet all scheduled related time frames for weekly, month-end, & daily backups

Troubleshoot operational issues utilizing Peregrine Service Center

ALLIED PERSONNEL / GUARDIAN LIFE INSURANCE CO., Bethlehem, PA 02/06-04/06

Computer Operator

Observe and control Mainframe, UNIX, Windows NT/XP systems and peripheral equipment to ensure uninterrupted data processing, job stream runs, and batch program jobs in a JES2 environment utilizing CA7/CA11, VMWARE, TRANSCEND, CAMRA, and POWERSTACK

Initiate system shutdown, IPL, and power down/up procedures

Identify & resolve job failures, providing problem resolution on end user issues to ensure onlines are available at scheduled time frames

RELEVANTE / TEVA PHARMACEUTICALS, North Wales, PA 12/05-02/06

AS/400 Operator

Monitor iSeries AS/400 operating system, software packages; APPWORX, DAMEWARE OPTIO, INOVIS, TRACKIT, NOC, and ORACLE to meet scheduled time frames

Perform AS400 and TIVOLI backups daily

Transport backup tapes to offsite facility and set up nightly backup run

CHUBB GROUP OF INSURANCE COMPANIES, Branchburg, NJ 03/89-08/05

Console Operator (1999-2005)

Senior Print Operator (1994-1999)

Print Operator (1989-1994)

Perform AS/400 system backups daily

Observe and control Mainframe, UNIX, Windows NT/XP systems and peripheral equipment to ensure uninterrupted data processing, job stream runs, and batch program jobs in a JES3 environment using MVS commands

Monitor Master Console message queues for errors and failures, providing problem resolution on issues for end users

Meet all scheduled related time frames for OS/390, Z/OS, IMS, DB2, CICS, and MQSERIES utilizing OMEGAVIEW

Maintain production batch workflow using ZEKE, ZEBB, EJES, NETVIEW, TIVOLI, UNIX, AIX, and AUTOSYS

Troubleshoot operational issues resolving questions or programming inquiries in a timely manner

Adjust initiator configuration to ensure optimal performance of operating systems

Initiate system shutdown, IPL, and power down/up procedures

Participate in Disaster Recovery procedures

Operate IBM 3800/3900/3901 & XEROX 9700/9790 Laser Printers, IBM 3211/6262 Impact Printers, Storagetek 4410/9310 silos (LSM) and scan volumes for offsite storage

Train new computer operators

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