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Director of Sales Operations and Support

Location:
Chino Hills, CA, 91709
Salary:
130000
Posted:
November 15, 2016

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Resume:

LeiLani Roach

Chino Hills, California *****

909-***-****

acxiod@r.postjobfree.com

https://www.linkedin.com/in/leilani-roach-4034101

~ Senior Sales Executive ~

Qualifications Profile

Seasoned, growth-driven, and versatile senior executive, armed with extensive experience in sales and strategic business

development. Leverage expertise in optimizing operational efficiency, increasing productivity, and exceeding target sales goals.

Excel in developing innovative strategies for diverse customers to address their specific needs and requirements. Demonstrate

exceptional ability to lead and develop cross-functional teams to achieve solid bottom-line results in competitive and fast-paced

environments. Willing to travel both domestically and internationally.

Areas of Expertise

Business Management and Operations

Marketing Campaigns and Brand Awareness

Leadership, Staff Training, and Team Building

Continuous Process Improvement

Excellent Problem Solving and Decision Making

Outstanding Customer Service and Public Relations

Profit and Loss Management

Budget Allocation and Cost Control

Professional Experience

- CANON SOLUTIONS AMERICA INC., Irvine, CA

Director of Sales Operations and Support 2003–2016

Provided expert oversight to the daily aspects of the business, mainly in the areas of sales forecasting, planning, and budgeting

processes to ensure productivity growth while reporting to the division’s president. Took full charge of developing innovative

business plans, completing reports, optimizing sales process, facilitating sales training, designing sales program, and handling

leasing price and implementation. Oversaw compensation design while simultaneously recruiting and selecting sales force members.

Directed and coordinated pricing function of the business for the continuous feed sales organization. Expertly handled all response

to bids, requests for proposal (RFPs), and government solicitations including General Services Administration (GSA) pricing.

Spearheaded and mentored sales operations manager and sales operations specialists to effectively provide coverage both domestically

and internationally. Rendered high level of assistance to all facets of logistics, service, order fulfillment, accounting, and

finance to proactively address customers’ concerns in a timely manner. Maintained regular interaction with multiple divisions to

ensure correct component level pricing and maintain profit margins. Closely monitored the preparation and submission of detailed

lease structuring and pricing proposals to Sales Team.

Notable Achievements:

Contributed to the successful transition of sales from $1M to $20M transaction

Received appointment as a liaison between the manufacturing operations in Germany and Canon North America

Worked closely with the vice president of sales and executive vice president of Canon Solutions America on all special pricing

Handled all marketing operations to set up list pricing for all hardware and software as well as third-party vendors

Played a vital role in maintaining accurate Material Safety Data Sheet (MSDS) and safety information for all production equipment

coming from Europe to the US

Generated more than $130M sales revenue in 2015 with up to 50% being leased by analyzing major sales opportunities of the division

Earned commendation as international liaison with multiple international divisions for all special cost support while negotiating

special intercompany cost (ICPs) to support highly competitive sales opportunities

Worked collaboratively with international partners on pricing structures to ensure smooth transaction activity

Pioneered the development and implementation of the following initiatives:

Automation of division systems to ensure integrity of price guide on the division’s intranet site working with SAP and proprietary

systems

Alternative strategies encompassing lease, purchase, and maintenance and supply pricing as needed

Financial requirements and strategies with Sales Team

Sales training materials for leasing and pricing and marketing programs

Leasing and pricing strategies to sales, sales managers, and sales support personnel

90-day on-boarding program to be used company-wide

Earlier Career

- CITICAPITAL, Mahwah, NJ

Western Regional Sales Manager 2002–2003

Expertly restructured national accounts and developed innovative vendor lease programs

Secured $30M annual sales for the largest Konica dealer in California by effectively negotiating a vendor program

Successfully surpassed $45M goal by 120% by displaying excellent management skills

- ADVANTA LEASING SERVICES, Voorhees, NJ

Director of Technology Communications Group 1999–2001

Obtained recognition for establishing a highly profitable book of business in the telecom market

Displayed expertise in handling P&L responsibilities of $68M which represented 21% of the leasing total business line of $325M

Optimized departmental operating efficiencies and improved overall work performance by reorganizing the division

Initiated the creation of a formal training program that improved efficiency by 23% and customer satisfaction by 12%

- VANGUARD FINANCIAL SERVICES, Lombard, IL

Vice President of Sales and Marketing 1994–1999

Amplified corporate sales to 125% from $60M to $135M and doubled annual sales of each representative from $5M to $10M

Drove all efforts to produce an average of $23M annually in office technology industry

Improved conservative earnings to 23% through the implementation of new product line

- BELL ALANTIC TRICON, Irvine, CA

National Sales Manager 1994–1999

Increased annual gross sales of major account from $10M to $45M

Increased monthly sales from $1M in 1991 to $4M in 1993

Won the Gold Medal Award in 1992 by displaying exemplary sales performance and strong work ethic

Education

General Studies

- Golden West College, Huntington Beach, CA

Professional Development

Manager Development Program

Sales Academy Seminar

A&H Equipment Leasing Seminar

Fred Pryor Seminar

Principles of Leasing/EZA

Activities

Volunteer, Women's and Children's Crisis Shelter

Volunteer, American Cancer Society

Technical Acumen

Microsoft Office Suite: Excel, Word, PowerPoint, and Outlook CRM SAP GL Goldmine ACT InfoLease



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