Catherine Betts

***** *. **** *** ********, CO, *0215 720-***-**** Catherine.Betts@Outlook Com

Project Coordinator - Technology

Highly motivated, tech-savvy professional with over 20 years’ experience in Information Technology. Extensive experience supporting managers in high-profile technology projects. Exceptional analytical ability and talent for managing information. Proficient in:

Project coordination - Technology

Project setup & monitoring

Project communication

Microsoft Excel

Exceptionally organized

Professional Development

Microsoft Office 2013

SharePoint

Certified CompTIA A+

Certified ITIL v3

Working towards PMP certification

Skills & Abilities

MANAGEMENT

Managed and kept the Refresh of 6000 computers nationally on task, (General Services Administration)

Managed the migration of Windows XP computers to Windows 7 of 10,000 computers nationally (General Services Administration)

Time managed and scheduled with customers Win XP migration to Windows 7 of 8000 computers regionally (TIAA-CREF)

Organized, ordered computers and delegated to other techs, the migration of Win XP computers to Windows 7 of 8000 computers nationally (CenturyLink)

COMMUNICATION

Communicated with Regional Techs to ensure accuracy was made on the Refresh spreadsheet for data reporting of the Refresh Project

Participated in National Lead Techs staff meetings

Participated in Refresh meetings with upper management at the national level

LEADERSHIP

National team lead for Refresh Project (General Services Administration)

Regional team lead for the Windows XP to Windows 7 conversion from beginning of project to completion (CenturyLink)

Jumped in to fill in where needed to keep in compliance of SLA

DOCUMENTATION AND ANALYSIS

Created procedural documentation used as part of the operating procedure.

Performed analysis with data to be used in Project plan

Professional Experience

Project Management Coordinator Tech Mahindra Dec. 2015 – March 2016

Coordinated with multiple project managers for national deployment of Google Apps for Work

Coordinate Project Managers resources so that these regions were prepared for a Google Apps deployment.

Has worked with Google Apps for Work

Communicated clearly through multiple sites so that all PM’s are on the same page

Tracked and maintained project expenses against the project budget with MS Excel

Maintained tracking information within SharePoint.

Managed resource timesheets to track against the project budget using MS Excel

Updated Senior Project Managers’ project log with MS Excel

Set up meetings with 5 project managers, (2 in India and 3 in Colorado)

Reserved meeting rooms that will fit meetings with Managers in different locations

Project Refresh Coordinator General Services Administration October 2014 – November 2015

National Laptop Refresh Project (April 2015 – Nov 2015)

Assisted Project Manager on project plan of replacing 6000 obsolete laptops to new laptops nationwide.

Coordinated and served as a national scheduler for users that have computers out of warranty to new computers in warranty on the new 4 year warranty schedule.

Tracked and maintained information on MS Excel document and Google Docs.

Provided as single point of contact for national users throughout the computer Refresh project.

Contacted customers via Gmail, phone or instant messenger

Updated, maintained, and analyze project commitments to have designated computers upgraded.

Provided detailed daily and weekly reports as the project progressed to the Project Manager.

Excellent organizational, communication and presentation skills.

Regional Cell Phone Conversion Project (May 2015 – Nov 2015)

Participated in Migration of 500 cell phones from Verizon to AT&T.

Configured IPhone and Androids with company standards and securities.

Coordinated with field office customers on getting their new phones to them and retrieve the old phone.

Wiped old phones of all information.

Region 8 IT Support and Coordinator (Jan 2015 – Nov 2015)

Managed 3 ticketing queues in Service Now for local support techs, assigned tickets, removed duplicate tickets and combined all tickets to review for overall ticket activities.

Maintained local support calendar for setup of conference rooms and VTC equipment.

Configured iPads, iPhones and Androids with corporate standards and encryptions.

Called Dell for warranty items to be repaired by Dell Tech or have parts sent to be replaced.

Organized and downsized equipment for IT Local Support to move to a smaller Store Front location.

Maintained inventory of computers and equipment in Asset Management.

Removed assets that is out of warranty and broken and organized for Asset Manager to dispose

Windows XP to Windows 7 Project (Oct 2014 – Jan 2015)

Coordinated and served as national scheduler and point of contact for customers to have their computers migrate from Windows XP to Windows 7

Tracked and added information into MS Excel spreadsheets and Google Docs.

Provided excellent communication and presentation to the project manager.

Contacted customers via Gmail, phone or instant messenger

Updated, maintained, and analyzed project commitments to have all Windows XP computers migrated.

Provided detailed daily and weekly reports as the project progressed to the Project Manager.

Trained and supervised other Coordinators on scheduling customers computers to be migrated to Windows 7

Windows 7 Migration Tech TIAA-CREF Financial Services June 2014 – October 2014

Contacted users via MS Outlook and MS Communicator to schedule users’ computers to be migrated from Windows XP operating system to Windows 7 and Office 2010.

Deployed new PCs with Windows 7 and transferred User data and applications to the new Win7 computer.

Migrated Windows XP operating systems to Windows7 using packaged applications.

Strive to provide all facets of computer support to include Desktop/Laptop troubleshooting, installations, and maintenance.

Exceptional use of utilization of my skills with in-depth hands on knowledge handling of chain of events, understand numerous software packages and operating systems.

Skilled in assessing, handling and providing excellent customer support via phone, email and in-person.

Diligent to identify and resolve technical issues and concerns.

Excellent communication and presentation skills.

Assisted local IT support in resolving customer issues using Service Now Ticketing system.

Windows 7 Migration Tech CenturyLink October 2013 – May 2014

Regional Migration Team lead

Contacted users via MS Outlook and MS Communicator to schedule customers’ computers to be migrated from Windows XP operating system to Windows 7 and Office 2007.

Created documented procedures to migrate 30,000 computers from Windows XP operating systems to Windows 7 Operating systems

Installed ram into Laptops and Desktops to meet Windows 7 software requirements

Troubleshoot and resolved issues with the PCs that prevented Windows 7 migration by running and repairing SCCM.

Refreshed and Deployed old PCs with new PCs with Windows 7 and transferred User data and applications to the new computer

Migrated Windows XP operating systems to Windows7 using packaged applications.

Moved user data to Windows 7 computers with Data Collection Unit (DCU) and Windows Easy Transfer

Remoted into workstations with Dameware to install Additional licensed software

Strive to provide all facets of computer support to include Desktop/Laptop troubleshooting, installations, and maintenance.

Exceptional use of utilization of my skills with in-depth hands on knowledge handling of chain of events, understand numerous software packages and operating systems.

Skilled in assessing, handling and providing excellent customer support via phone, email and in-person.

Diligent to identify and resolve technical issues and concerns.

Excellent communication and presentation skills.

Education

Bachelors, Eastern Oregon State College, Oregon

AA, Treasure Valley Community College, Oregon

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