Aretha Pitchford **** So. Maplewood, Evergreen Park, IL 60805 708-***-**** acxicd@r.postjobfree.com

OBJECTIVE

Polished customer service representative offering an unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. Proven demonstration of first-rate leadership, customer service and communication.

EDUCATION

American InterContinental University; Hoffman Estates, IL

Bachelor of Science in Business Administration, December 2005

PCCTI IT and Healthcare, Chicago, IL

Certificate, Cardiology Technician, July 2011

WORK EXPERIENCE

Sears Holing Corporation at Kmart

Checkout Supervisor/Customer Service Associate 2014-Present

Deliver excellent customer service while greeting and assisting members. Route all calls to the correct point of contact. Cross trained in all areas of the store.

Process outgoing and returned merchandise(s). Establish and maintain lasting relationships with clientele.

Administer lottery tickets, money orders and western unions.

Execute bill payments and fishing licenses. Develop selling strategies to exceed weekly goals.

Supervise 13 associates, maintain work schedules and manage all disciplinary matters and personnel issues.

ALM International Inc. 2011-Present

Office Manager/EKG Technician

Implement IV inserts and removals.

Verify vitals and medical history, detail oriented.

Implement stress EKGs.

Translate EKG and Echo reports from medical specialists at 45 WPM.

Route all calls to the correct point of contact and schedule appointments.

Verify insurance information and file patients’ charts records.

Deliver excellent customer service while greeting and assisting patients.

Retain daily logs of patients being serviced.

Work on excel spread sheet daily and keep accurate counts of monthly exams.

Chicago Board of Education 1990-2010

Certified School Clerk I

Programmed teachers and students’ schedules.

Created a teachers’ location chart, programmed new and current students into classes, did computer entry, entered grades for absent teachers, transferred students in and out of school, composed and typed school opening and closing materials and developed enrollment forms for incoming students.

Filing and data archiving, Typing 45 WPM. Switch board proficiency.

Excellent communication skills while greeting administrators, parents, students, board employees and co-workers.

Entered payroll hours in the Kronos Timekeeper System for 150+ employees weekly, prepared payroll reports for principal, typed letters and memos for principal and administrators, charted lesson plans and implemented transcripts requests. Coordinator of Supplemental Educations Services (tutoring after school) and Student in Temporary Living Situation programs (bus cards).

Answered incoming calls while routing to the point of contact, scheduled appoints for Assistant Principal, liaison between teachers and students, ordered substitute teachers for absent teachers and sorted and distributed board mail, U. S. mail and faxes.

SKILLS Windows, Microsoft Word, Excel, Power Point, Outlook, internet, email, office equipment (scanners, facsimiles, photocopiers) and payroll.

Accomplishments Exceeded weekly sales goals by 20%, honored for cash handling accuracy, with zero overages/shortages and displayed a positive, helpful attitude on a daily basis that was consistently praised by customers and employers’ alike.

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