JAMES S. MALPEDE JR.

**** ********* ****** ******: 919-***-****

Raleigh, North Carolina 27614 Email: acxibx@r.postjobfree.com www.linkedin.com/pub/jim-malpede/24/348/71a

GENERAL MANAGER – AUTOMOTIVE INDUSTRY

Automotive Business Professional

Dynamic, competitive, automotive management professional with 20 years experience as a Manager in the retail automotive industry. Imaginative and innovative individual with proven management, sales, finance, used car management, fixed operations, advertising, marketing and new business development skills. A history of significant profit, volume, and customer satisfaction achievements, which illustrate the ability to combine cost control, revenue growth and process improvements, through effective staff training and motivation. A customer focused person who believes that the successful dealer will reap the rewards of growing and maintaining a solid customer base. Honest, loyal, and reliable, a true asset to any organization. STAFF TRAINING CSI IMPROVEMENT TEAM BUILDING

INVENTORY CONTROL DIGITAL MARKETING USED CAR MANAGEMENT FINANCIAL STATEMENT ANAYLSIS FIXED OPERATIONS ADVERTISING AND MARKETING EXPENSE CONTROL BUDGETING/FORECASTING MANUFACTURER RELATIONS PROFESSIONAL EXPERIENCE

FRANCOIS FORD Madison, WI 2014 – 2016

GENERAL MANAGER

Responsible for overseeing day-to-day Operations for the New Ford Dealership and managing over 25 employees.

Built an Extremely Productive and Energized Management Team for the Dealership Group that increased Car Sales from 12 cars to over 60 units per month. Increased CSI from 65% to 93%. Took store from 50th in the Zone to 1st in the Zone. Increased Service Sales from 260 Repair Orders per month to 589 RO’s per month, improved efficiency from 65% to 97% while maintaining excellent CSI. Over 90% service customer retention in our own PMA. Achieved a 700% benchmark over Ford Motor Company’s recommended Market Share for Francois Ford.

Responsible running Daily Meetings and one-one one staff training. Implemented regularly scheduled training programs, evaluated staff performance, and provided feedback to increase productivity.

Recruit, hire and motivate staff, evaluate individual performance and offer guidance to improve overall performance. FRED ANDERSON NISSAN Fayetteville, NC 2013 – 2014

GENERAL MANAGER

Responsible for overseeing day-to-day Operations for the Nissan Dealership and managing over 60 employees.

Dealership Ranked Top in the Region and Nationally for Regional Sales Effectiveness(RSE) with Nissan Motor Company. RSE measures how a Dealer is penetrating its assigned PMA against the average Nissan Dealer in the region.

Dealership Ranked Top in the Zone for Sales Volume Achievements and CSI for Nissan Motor Company.

Increased Total Cars Sales from 85 units to 160 total units with above average gross per vehicle of $3,100 per copy.

Focused on forecasting sales, establishing realistic goals, and motivating the Sales Management team to meet and surpass profit and unit objectives. Monitored pre-owned trade-ins, running daily Sales meetings, hiring, desking deals, and responsible for all advertising initiatives in the Sales & Fixed Operations of the Nissan Dealership.

Established and nurtured a professional relationship with the manufacturer Nissan. Developed a partnership of mutual respect, in which the manufacturer becomes a valuable asset to the achievement of the goals and objectives of the store; but always protect the Auto Group’s interests. Maintain the standards set out in the manufacturer’s agreement.

Recruiting and hiring of all management positions, completing performance evaluations regularly and developing short and long-term goals for each department manager (including administrative, sales, parts, and service departments).

POULIN AUTO SALES, Burlington, VT 2012 – 2013

GENERAL MANAGER

Reengineered the High Line Pre-Owned Dealership Sales Operations, Sales processes, F&I improvements, and developed new marketing strategies that increased Pre Owned sales to over 70 units per month with an excellent gross per vehicle of

$4,000 per copy and managed over 20 employees.

Responsible for buying, reconditioning and marketed used vehicles to be sold in the New England Market.

Responsible for advertising for the entire Used Car Dealership and establishing and setting up all vendor relationships.

Created an environment of mutual trust and respect, demanded the highest ethical standards from staff and management.

JAMES S. MALPEDE JR.

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TOYOTA OF HENDERSON Henderson, NC 2007 – 2012

GENERAL SALES MANAGER

Achieved Toyota’s Presidents Award for 5 consecutive years and averaged 28% market share in the primary market area.

Top penetrating Dealership in South East Toyota for 2008, 2009. Awarded top five most efficient Dealership in 2007, 2008, 2009, 2010 out of 172 dealerships in the South East Region.

Increased Total New Car Sales to 130 units(over a 230% increase) per month while maintaining good front end profit & F&I product penetration. Increased average front and back end profit PVR from $1900 to $3150, top 15% in S.E.T

Improved Dealership profitability from $400,000 to 1,400,000 while maintaining high customer retention and excellent CSI.

Built an exceptionally dynamic BDC Sales Team for the Dealership that increased Car Sales from 7 units to 40 units. Extensive knowledge in digital search engine optimization, paid and organic. SSI 98%(Sales Satisfaction Index)VDQ 99%

(Vehicle Delivery Quality)

MARK JACOBSON TOYOTA Durham, NC 2004 – 2006

SALES MANAGER

Dealership Ranked Top 25 in the Nation for Sales Volume achievements for Toyota.

Supervised staff of 35 Sales Representatives, and 12 Managers in the Sales Department that sold 500 Total Cars Per Month with an Excellent Gross per vehicle. Successfully created a positive Dealership atmosphere where motivation reflect results.

Responsible for Desking Deals, TO’s, Training, F&I, & Inventory Control.

LIVONIA AUTOPLEX HYUNDAI MAZDA VWLivonia, MI 2002 – 2004 GENERAL SALES MANAGER

Responsible for overseeing day-to-day Sales Operations and supervised a staff of 50 employees at the Multi Franchise Hyundai, Mazda, and VW Dealership that sold 180 Total Cars Per Month with Good Gross per vehicle of $3,150 per copy.

Ethical, uplifting leadership style accomplished by example. Total hands on approach greeting and surveying (personally) customers on the sales floor, Internet and phone.

NAPLES NISSAN, Naples, FL 2000 – 2002

USED CAR DIRECTOR

Responsible for overseeing the Used Car Department for the Nissan Car Dealership that sold 80 Units Per month.

Responsible for Purchasing, Daily Appraisals, Reconditioning, Desking Deals, TO’s, Training, F&I, & Inventory Control.

Personally managed all inventory functions for a 150 Car Inventory, a 60 day turn over of inventory.

D&S FI CONSULTING Tampa, FL 1993 – 2000

NATIONAL TRAINER

Responsible for Training new Car Dealership clients and Pre-Owned clients daily on sub prime financing.

Consistently increasing business for D&S by prospecting, qualifying and closing on new opportunities, and expanding the Dealership client base. Draw on long term business relationships and reputation of success with Car Dealerships to demonstrate the long and short term value of the D&S Dealer Services and Products. INDUSTRY RELATED TRAINING

NISSAN, TOYOTA, &FORD MANAGEMENT TRAINING &SEMINARS FOR RETAIL OPERATIONS GOOGLE ANALYTICS, GEOFENCING, HEAT MAPPING, &EMAIL MARKETING EXPERIENCE REYNOLDS &REYNOLDS DMSCOMPUTER TRAINING NADAAUTOMOTIVE 20GROUP MEMBER BEST OF CLASS FOR NEW VEHICLE SALES NADAAUTOMOTIVE 20GROUP GRANT CARDONE &JOE VERDE SALES MANAGER SCHOOL &TRAINING PURCHASED USED VEHICLES AT VARIOUS AUTOMOTIVE AUCTIONS ALL OVER THE ENTIRE COUNTRY DEALER TRACK, V-AUTO, &ROUTE ONE, E-LEAD, &CONTACT MANAGEMENT CRMCOMPUTER EXPERIENCE EDUCATION

ELGIN COMMUNITY COLLEGE, ELGIN, ILLINOIS

PUBLIC SPEAKING “TRAIN THE TRAINERS”

ST PETERSBURG HIGH SCHOOL, ST PETERSBURG, FLORIDA 1982

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