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Manager Customer Service

Location:
Miami, FL, 33137
Posted:
November 14, 2016

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Resume:

Enzo Peragallo

*** ** **** ******, ***. # ***, Miami, FL 33137

Phone: 786-***-****, E-Mail: acxhyv@r.postjobfree.com

Latin America Sales Manager / Business Development Manager / International Business

Result-oriented and self-motivated professional with extensive experience in boosting organizational profitability and performance through high-impact operational and sales management with extensive experience in international business operations. Proven ability to successfully analyze an organization's critical business requirements, identify deficiencies and potential opportunities and develop innovative and cost-effective solutions to enhance competitiveness, increase revenue and improve customer service offerings. Maintains a high level of personal drive, confident nature and an aggressive attitude in achieving results.

~ Led the development of a completely new distribution channel in LATAM cumulatively impacted sales by 200% as Business Development Manager ~Technopack Corporation

~ Instrumental in developing and expanding Chilean Fresh Produce imports to the U.S. resulting in increased market share by 30% in 9 months as Product Manager ~Team Produce International

SKILL AREAS: Strategic Planning w Account Management w Retention of Profitable Business w New Products Marketing w Growth Opportunity Identification w Product Management w Project Management w New Business Development w Sales Management w Marketing Strategy w Brand Image Management w Market Development w Logistics w International Sales Management w Product Applications w Fluent in English & Spanish w Customer Service & Relationship Management w Negotiations w Client Presentations w Profit/Loss w Cross-Functional Business Acumen w Multitasking in Fast-paced Environments w Highly Organized & Strong Analytical Abilities w Articulate Oral & Written Communication w Quick Problem Resolution & Decision Making w Team Building, Training & Development w Collaborative Leadership Skills

PROFESSIONAL EXPERIENCE

Prowinch, LLC. - Miami, FL (Sep 2015 - Present)

Development & manufacturing company of Winches and Hoist equipment for Latin America and the Caribbean

Regional Manager

Entrepreneur business project, responsible for overall performance of assigned group franchisees & distributors in the LATAM & Caribbean countries.

Assist all sales & operational questions from franchisees and distributors.

Boost overall customer satisfaction in the territory.

Maintain communication with all franchisees and distributors on regular basis.

Support in developing of new operations procedures & policies.

Analyze performance and provide feedback, guidance, training and encouragement in order to impact results.

Conduct and attend regional meetings in the territory market (LATAM & Caribbean).

Technopack Corporation - Miami, FL (2006 - 2015)

Provides affordable, high quality packaging solutions for most end-of-production-line applications

Business Development Manager

Spearheaded all areas of business development from marketing and sales to operations and logistics for a leading multinational company in the packaging solutions industry.

Accountable for strategic development of marketing plan; collaborating with owners to define annual sales goals, target markets and company expectations

Anticipated and determined product integration into an ever-changing portfolio; in addition to analyzing new market potential and competitive industrial machinery landscape

Orchestrated major opened accounts including PepsiCo, Unilever and Nestle as well as start-up and medium sized businesses

Administered the development of a completely new distribution channel focused in Latin America & Caribbean markets cumulatively impacting sales by 200%

Led B2B efforts from locating potential business deals, contacting new partners, discovering new opportunities with emphasis on an increasing demand across South America and the Caribbean

Supervised all domestic and international logistics, cargo and shipping implementation

Team Produce International - Miami, FL (2004 - 2006)

Team Produce International markets fresh asparagus, avocados, blackberries, blueberries, raspberries and persimmons from only the best growers from Central and South America

Product Manager

Managed sales and marketing strategies for a boutique produce wholesaler; and responsible for developing and expanding Chilean berry imports to the U.S.

Instrumental in increasing market share by 30% in 9 months

Proficiently transformed a seasonally available product to a year-long supply

Leveraged existing relationships with Chilean growers to further distributer's footprint in the agricultural market

Conducted structured planning processes to set achievable goals for a start-up produce distributer

Represented Team Produce Int'l at PMA Food Service Conference

SMU S.A. (Unimarc, M10, Ok Market) - Corfrut Chile S.A - Santiago, Region Metropolitana - Chile (2003 - 2004)

SMU S.A. operates various supermarkets in Chile

Export Manager

Oversaw the development of new U.S. markets for a domestic produce grower in Chile

Championed creative marketing initiatives including seminar series with partners, speaking engagements and the redesign of company's website

Significantly achieved average annual sales of $1.2M+ during 2002-2003 and

Attained goals by resolving logistical and personnel issues in addition to instituting incentives that elevated farmers’ performance while building morale and motivation

Converted an established regional produce corporation in to a global seller of fresh, high quality produce

Penetrated dozens of profitable B2B accounts including Dole and Del Monte

PREVIOUS EMPLOYMENT HISTORY

Avery Dennison - Santiago, Chile 2001 - 2003

Project Manager

PROFESSIONAL DEVELOPMENT & CREDENTIALS

B.S. - Commercial Engineering, Minor in Marketing 2001

Universidad Gabriela Mistral, Santiago, Chile

Trainings: Lieutenant in Chilean Air Force (Fuerza Aerea de Chile – FACH): Military pilot for institutional training planes

Technical Skills: Microsoft Office Suite (Word, Excel, Power Point, Outlook), Intuit, QuickBooks



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