Kuanesha R. Hicks

**** ***** ***** ****

Tallahasssee, FL 32305

Phone: 305-***-****

acxhwv@r.postjobfree.com

Objective

A position as a customer service representative.

Employment History

Cashier

11/2015 - 06/2016 Homedepot Tallahassee, FL

Issued receipts, refunds, credits, or change due to customers.

Assisted customers by providing information and resolving their complaints.

Established or identified prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.

Greeted customers entering establishments.

Customer Service

04/2015 - 04/2016 Wal-Mart Tallahassee, FL

Organized medical records.

Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, canceled accounts, or obtained details of complaints.

Checked to ensure that appropriate changes were made to resolve customers' problems.

Kept records of customer interactions or transactions, recorded details of inquiries, complaints, or comments, as well as actions taken.

Customer Service

04/2010 - 08/2014 Sam's Club Tallahassee, FL

InCharge of credit and maked calls to make sure that credit was approved or pending or declined

Signed customers up for new membership and checked members out

Resolved customers' service or billing complaints by performing activities such as exchanged merchandise, refunded money, or adjusted bills.

Completed contract forms, prepared change of address records, or issued service discontinuance orders, used computers.

Retail Grocer

09/2009 - 04/2010 Food Demonstrator Tallahassee, FL

Provided product samples, coupons, informational brochures, or other incentives to persuade people to buy products.

Sold products being promoted and keep records of sales.

Kept areas neat while working and returned items to correct locations following demonstrations.

Demonstrated or explained products, methods, or services to persuade customers to purchase products or used services.

Cashier

08/2008 - 07/2009 McDonalds Tallahassee, FL

Received payment by cash, check, credit cards, vouchers, or automatic debits.

Issued receipts, refunds, credits, or change due to customers.

Assisted customers by providing information and resolving their complaints.

Education and Training

Completion Date Issuing Institution Location Qualification Course of Study

01/2008 Rickard high school Tallahassee, FL High School Diploma high school diploma

References Available on Request

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