NACOLE RATCHFORD

Chicago, IL ***** 312-***-**** (Cell) acxhrv@r.postjobfree.com

SUMMARY

Experienced Project Management Professional recognized for excellence in service, attention to detail in administrative tasks, and strong operations management. Experience in Human Resources, Relocation Management, Franchise Finance, Visa & Immigration,and Training – committed to delivering outstanding service and exceeding expectations.

-Seibel Business Objects -SAP - PeopleSoft

-Taleo -Kronos - Microsoft Office Suite

-Bess (wire tracker application) -CLAIMS (messaging system) - Lotus Notes

-Vendor Management -Project Management - Increasing Customer Satisfaction

PROFESSIONAL EXPERIENCE

GE CAPITAL 2014-Present

Analyst-Franchise Finance

Research and review Special Service Franchise Deals, while monitoring workflow of various processes.

Provide resolution for past due accounts payable invoices, retrieve reports and supporting documents from SAM and Business Objects system applications.

Complete loan system updates, retrieve sensitive credit reports and documents for analysis.

Review electronic filing of legal credit and confidential information on the Shared Drive.

Execute onboarding process for new hires, provide accurate and timely reporting, ensure data integrity and prepare dashboards and other business processes. Effectively administer responsive administrative duties to all levels of management.

ADDECO 2012-2014

Office Manager/ Executive Assistant

Assist with high level contract administrative issues within the Procurement Group consulting with vendors to ensure correct billing has been identified, Proofread payroll submissions via Kronos.

Provide support for startup and special projects within Insurance of Fine Art, Trouble shoot high profile & priority issues dealing with various vendors globally.

Maintained spreadsheet of special projects and attends project status conference calls.

Effectively coordinate concurrent projects including multi-location coordination, proactively identified project risk, and opportunities for improving processes.

Prepared routine reports and correspondence using Microsoft Outlook, SAP, and ATS, Maintains knowledge of legal requirements and government reporting regulations affecting insurance, policies, procedures; Supporting organization development initiatives and conduct training sessions on various subject matters.

RANDSTAD-APPLEONE-VOLT STAFFING 2009-2012

Project Coordinator - Administrative Assistant

Worked with others in the L&E team to effectively implement learning solutions to meet identified business needs and work directly with sponsors and subject matter specialists in supporting the development and implementation of course content using Taleo.

Coordinated with a Project Leads and Market Implementation Lead (MIL), PMI Sr. Associates to evaluate possible courses of action and use judgment to make recommendations on program implementation.

Provided administrative support of projects with Corporate Real Estate, issues dealing with multiple vendors.

Review accounts receivable projections per management’s request. projects and attends project status conference calls. Facilitate the processing of new business, renewals and endorsements of policies. Respond in a timely manner to emails request via Microsoft Outlook and Siebel. Coordinate conference calls, meeting agenda and travel arrangements via Senior Management level request.

NACOLE RATCHFORD

Chicago, IL 60651 312-***-**** (Cell) acxhrv@r.postjobfree.com

ACCENTURE 2005-2009

Relocation Management Solutions Analyst, Global Tax and Finance

Provide daily inpatriate assistance - providing RMS services in connection with visa petitions specific allocation of senior executives/management inbound from overseas countries.

Interface with HR, Real Estate Counselors, Project Managers and individual global assignees as necessary regarding approval of visas/ green cards while Monitoring inbound assignees activity and entry into and exit from the United States via SAP and Taleo.

Prepare quarterly reports regarding recruitment project status. Review requirements to provide rental and professional movers for inbound assignees, extending/offering as necessary.

Perform in advisory role as subject matter expert and support to local HR Representatives, Legal Counselors, and Market Units leads on permanent transfer options. Coordinate documentation of all active inbound H1-B holders via Excel spreadsheet.

ACT 1/ACCENTURE 2004-2005

RMS Coordinator, Global Tax Group

Collected/documented employment verification forms, supplemental entry documentation (I-9; copies of I-94, visa and passport). Initiated U.S. expense reimbursement and supplemental insurance coverage as needed. Researched resolutions for individuals whom work authorization in the United States due to expire.

Communicated immigration and global cross-border policies and procedures to engagements, inpatriates-expatriates and other clients, Monitored group mailbox and telephone hotline inquires, replying or forwarding inquiry to appropriate point of contact.

Consulted with Department of Labor, to ensure petitions were granted with government guidelines, processing of work permit applications/ visa extentions with immigration counsel.

BANK ONE CORPORATION, 1995-2003

Client Service Representative II, Billing/ Account Analysis

Client Service Representative I, Middle Market

Operations Supervisor, Lockbox Division

Loan Assistant, Private Banking

Personal Banker, Retail Main Office Branch

Customer Service Representative, Telephone Banking Call Center

Provide customer service regarding corporate collection issues, Prepare and review account adjustments,

Researched and resolved various types of customer billing issues. Interacted with internal and external customers regarding wire transactions for middle market and corporate accounts in the telephone call center.

Monitored and managed staff telephone activity using Lucent ACD network system, Provide performance appraisal feedback, Train new hires on Bankone products and processes.

EDUCATION

Certified Project Management Professional (PMP) 2016

Fred Pryor Non-Degree Courses - Human Resources

Human Resources Compliances and Procedures, Behavioral Interviewing and Employee Relation Law Courses.

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