KIMBERLY PUGH

**** **** **** ******

Chicago, IL 60636

312-***-**** home acxh0s@r.postjobfree.com

CAREER SUMMARY

Responsible and dedicated Senior Telecommunications Operator with outstanding customer service skills in conveying dignity and respect to customers and taking the extra step to provide one-stop service. Handles emotional customers with delicacy and listens empathetically while maintaining company policy. Builds strong working relationships with co-workers / employees. Thorough working knowledge of MICROSOFT SYSTEM, EXCEL and EXTEND software. Effective skills in consulting with Information Services to resolve a wide range of problem and consistently evaluated as an excellent employee.

PROFESSIONAL EXPERIENCE

METROSOUTH MEDICAL CENTER, Blue Island, IL

410-bed, for-profit healthcare institution owned and operated by CHS Health Care.

Telecommunications Operator 2009 to Present

Responsible for all telecommunications calls, dispatches and phone set up during the PM shift.

• Accurately and efficiently answer calls for various hospital departments and services.

• Reliably answer calls for doctor's answering services, taking messages, scheduling

doctor’s appointments and paging doctor’s or providing emergency to

callers appropriately.

• Quickly dispatch for emergency codes, including code blues.

• Set up phone equipment for patients and staff correctly on a timely basis.

ST. FRANCIS HOSPITAL AND HEALTH CENTER, Blue Island, IL

410-bed Catholic, not-for-profit healthcare institution owned and operated by SSM Health Care.

Telecommunications Operator 2007 to 2009

Responsible for all telecommunications calls, dispatches and phone set up during the PM shift.

• Accurately and efficiently answer calls for various hospital departments and services.

• Reliably answer calls for doctor's answering services, taking messages and paging doctors or providing emergency numbers to callers as appropriate.

• Quickly dispatch for emergency codes, including code blues.

• Set up phone equipment for patients and staff correctly on a timely basis.

RESURRECTION HEALTHCARE CENTER, Chicago, IL

A not-for-profit Catholic Organization sponsored by the Sisters of the Holy Family of Nazareth and the Sisters of the Resurrection.

Senior Telecommunications Operator Specialist 2000 to 2006

Responsible for AM shift doctor's answering service, hospital calls and emergency codes for four west hospitals: Resurrection Healthcare, Holy Family, Our Lady of Resurrection and West Lake.

• Responded to a high volume of calls for hospital departments, services and patients.

• Set up doctor's accounts, pagers and billing and effectively addressed answering service calls by paging doctors or referring to emergency numbers.

• Placed a high priority on dispatching for emergency codes.

LAWRENCE FISHIER, Chicago, IL

Family owned commercial fishing operation-turned-casual restaurant.

Cashier and Phone Service Orders 1998 to 2000

Responsible for taking phone orders accurately, making orders and cashing out customers.

POPEYE’S LOUISIANA KITCHEN CHICKEN 1996 to 1998

Cashier

Responsible for taking orders accurately, correctly and cashing out customers

EDUCATION

Attended Olive-Harvey College, Chicago, IL 1998-1999

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