JAMES KREUTTER

**** ***** ******* ***, ******, Colorado 80237

720-***-****

acxgij@r.postjobfree.com

DIRECTOR OF OPERATIONS IN HEALTHCARE

Administrative and Clinical Management

Program and Project Coordination

Employee Training and Supervision

Rapid Conflict Resolution

Strategic Planning and Analysis

Core Business Process

Cross-functional Collaboration

QUALIFICATIONS PROFILE

Results-driven, astute, and performance-focused professional, offering extensive experience in medical administration, healthcare operations, and clinical and care management. Effective at overseeing healthcare staff, budget, and regulatory compliance, while ensuring quality and cost-effective patient care. Armed with keen attention to detail and well-defined communication, technical, multitasking, and organizational skills.

PROFESSIONAL EXPERIENCE

HEALTHONE – DENVER, CO

Director of Operations Market Manager 2007–2016

- Rendered hands-on management to 140 employed physicians, 420 staff and 42 clinic managers.

- Demonstrated exceptional leadership abilities in ensuring the delivery of the best quality patient care, setting and observing standards for operational excellence, driving strong financial performance, and fostering a positive and productive culture.

- Guaranteed strict compliance with hospital policies as well as state, federal, and CMS regulations.

- Managed the hiring and retaining of qualified staff and management.

- Built and cultivated strong relationships with outside organizations, including the greater medical community, referring physicians, and MGMA.

Director of Practice Development 2007–2016

- Conceptualized and implemented a Junior Executive Training (JET) Program to optimize efficiency of 55 practice managers in Denver.

- Utilized job analysis, appraisal methods improvement, and regular consultation to determine training and development needs within an organization, in coordination with business managers and Human Resources department.

- Collaborated with a team in conceptualizing and expanding training and development programs aligned with the needs of the organization and individuals.

- Fulfilled key HR duties including conducting appraisals, performance reviews, and remedial training programs; designing group learning plans; and generating the annual curriculum needed for the training; and assessing amendments and modifying training programs, as necessary.

PARAGON HEALTH, LLC – DENVER, CO

Chief Executive Officer 1998–2007

- Took charge of the entire operations which included overseeing operations management, billing offices, and 30 physicians in independent practices; as well as establishing strategy and direction for the company.

- Demonstrated lead-by-example approach in setting the company’s culture, ethics, and diversity training.

- Developed and allocated capital to the company’s priorities.

EARLIER CAREER

CENTURA HEALTH – CENTENNIAL, CO

Chief Operating Officer Director of Physician Services

- Led a group of 100 primary care physicians, while delivering services to 3,200 independent physicians

PROVENANT HEALTH PARTNERS – DENVER, CO

Medical Group Administrator (Rocky Mountain Primary Care, LLC)

COMBINED INSURANCE COMPANY – VARIOUS LOCATIONS

Regional Manager for the Mountain States Time Zone (Six States)

- Provided direction to more than 60 insurance sales associates.

EDUCATION AND CREDENTIALS

Master of Business Administration University of Aspen – Denver, CO

Bachelor of Science in Business Administration University of Phoenix – Denver, CO

Associate of Science in Broadcast Communications Northwestern University – Roseville, MN

Certified Life Insurance Planner (CLP) American College – Bryn Mawr, PA

PROFESSIONAL DEVELOPMENT

Council Insurance Agency Management Training

Advisory Committee Clear Creek County

Co-chair Business Advisory Board for NRCC Project on Tax Reform

Medical Assistant Program Advisor Denver Technical College

Medical Group Management Member and Annual Conference Attendee http://www.mgma.com

Board of Directors Member The Center at NorthRidge, http://centeratnorthridge.com

AWARDS AND HONORS

Underwriter, Sales Manager, and Branch Manager Awards

Million Dollar Knighthood (3rd Degree Grand Diamond, www.combinedinsurance.com)

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