Terry D. Abshire

**** *. ********* ****** #**** Springfield,Mo.65807

214-***-**** acxgfk@r.postjobfree.com

OBJECTIVE - To locate a position in which I may utilize my years of experiences in customer service related fields

EXPERIENCE

September 25-Present

Telemarketing Sales – Gold Mountain Communications

Responsibilities include – Answering incoming calls in a warm, friendly manner and try to get them to purchase a vacation package, at a discount, to get them to buy timeshares. Not a steady consistent pay cycle.

VALET DRIVER - CLASSIC BMW / SEPTEMBER 2014 – JULY 31 2016

Responsibilities included delivering and picking up loan cars, delivering cars to the auto body shop, working with the

customer to insure appropriate and timely services were or would be provided. Additionally, it was my responsibility

to insure that the customer’s car was returned without incident and filled with gas.

During down times, I assisted personnel in the back office with filing, scanning and making folders and other

routine office procedures.

I left this position due to illness and FMLA.

LIFE ENHANCEMENT COORDINATOR - VILLAGE CREEK PLACE / MARCH 2014 – AUGUST 2014

Responsible for planning and implementing the activities for the residents on a daily basis.

Plan & host the weekly Hospitality Hours, book the entertainment, plan monthly Family invited parties and work to

locate volunteers to assist with some activities.

Co-ordinated activities with the Marketing Director to plan marketing events both on and off the property.

Prepared meals for residents on Fridays for breakfast and lunch. Fill in as cook when the chef was on vacation.

Left because I was asked to take a pay cut because of a large drop in census.

HOME HEALTH AIDE - BRIGHTSTAR HOME HEALTH / FEBRUARY 2014 – FEBRUARY 2015

. Assisted patients who were contracted for personal care services. Responsibilities included but were not limited to assisting clients with personal services, adult sitting, transportation, cleaning, cooking, and bathing – all services where at the instruction of an RN

I Left this part-time position as a result of scheduling conflicts with my full-time employment.

LIFE ENRICHMENT DIRECTOR - THE LODGE ON PRESTON RIDGE / JANUARY 2008 – JANUARY 2014

Responsibilities included planning and producing monthly calendar of activities for senior citizen residents; hiring entertainers, vendors and volunteers. Additionally, I transported residents to off-facility activities such as shopping, doctor appointments, and restaurant dining and other field trip activities.

I left this position when the company was sold and re-staffed by new owners.

LIFE ENRICHMENT COORDINATOR - The WELLINGTON AT ARAPAHO/ JANUARY 2005 – DECEMBER 2007

I was in charge of planning and implementing the activities for the residents ON a daily basis.

Plan & host the weekly Hospitality Hours, book the entertainment, plan monthly Family invited parties and wok to get volunteers to assist with some activities. Drive residents to scheduled appointments and plan outings to movies, theater and shopping events. Left this position to join former co-workers in a new facility.

STORE MANAGER / BLOCKBUSTER VIDEO / JUNE 2002 – NOVEMBER 2004

Was hired as a Manager Trainee and was given my own store after the 6 week training program. Employed 17 shift-

employees, including, 2 Assistant Managers. Responsibilities included planning schedules, evaluating employees, order

stock supplies from company, kept track of new customers that enrolled in reward program, Attended monthly manager

sessions for new ideas and product and gave feedback on them. Additionally, I provided exemplary customer services on

a face-to-face basis.

I left this position due to decline in customers and pending sale of company.

ACTIVITY DIRECTOR - VICKERY TOWERS / JANUARY 1995 – MAY 2002

Responsibilities included planning and execution of the daily activities scheduled for resident participation; Oversaw the

planning of daily activities with a staff of 2 assistants and 3 drivers. Confer with area doctors’ offices and schedule

resident appointments; plan all parties, lead exercise class, and keep track of volunteers, the time they participated in

activities and completed proper paperwork for school credit. Plan the weekly “happy hours” parties with entertainment

and snacks; Coordinated with the Food and Beverage director and Marketing Directors for establishing plans for

quarterly parties for residents and families. Take notes at month “Resident Council” meeting. Adhere to budgetary

guidelines in moneys spent and time of staff.

I left this job to accept store management job for Blockbuster.

SKILLS

MS Office (Word, Excel, PowerPoint)

Customer Service Phone, In-bound and Out-bound

Time Management

Organization

Personal References:

1.Debbie Carroll Boyce – 972-***-****

2.Richard Barry – 214-***-****

3.Katrina Potts – 972-***-****

Professional References

1.Tiffany Bassham – 903-***-****

2.Brian White – 469-***-****

3.Sara Miller – 214-***-****

4.Terry Spearman – 214-***-****

AWARDS and Organizations.

Was named “Employee of The Month” 9 times while at Vickery Towers.

“Employee of The Month” 4 times while at The Wellington.

Past member of The “Activity Professionals Association of Greater Dallas” for 10 years and served as Vice President for 1 year.

Named Employee of the month 14times at The Lodge.

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