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Customer Service Employee Relations

Location:
Hollis, NY, 11423
Posted:
November 10, 2016

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Resume:

Lynn Fogel **-** ***rd Street, Holliswood, NY ****3

acxgak@r.postjobfree.com Mobile: 917-***-**** Home: 718-***-****

LinkedIn Profile: https://www.linkedin.com/in/lynnfogel

Human Resources Professional

Core Competencies: Talent Acquisition / Employee Relations / Policy Development / Benefits & VRM / Communications / Performance Evaluations / Succession Planning

Career Summary: I have aligned HR as a strategic partner, to achieve business objectives in challenging, multicultural and functionally diverse industries. I introduced and implemented new/improved HR policies, programs and solutions for Mini-Circuits, a global, high-tech manufacturing company and for Whitney Communications, a media company. As a hands-on HR department leader, I contributed to business values by:

Leading, mentoring and organizing a HR team that is well-regarded for providing excellent internal customer service.

Introducing new methods of recruitment, talent acquisition and talent management to Mini-Circuits

Negotiating higher quality, cost-effective contracts with vendors and service providers

Ensuring compliance, engagement, accountability and consistency in HR programs and practices

Being viewed as a hands-on professional and team player who is widely trusted and exhibits sound judgment and compassion.

Current Career Goals: I am seeking a position either in HR management or as an individual contributor to a HR team. I would enjoy a generalist or specialist role in recruiting/talent acquisition, benefits management & administration, succession planning, employee relations, performance management, HR compliance, etc.

Education: Brooklyn College (CUNY) Completed 90 credits towards a BA in Education (teaching). Due to NYC teaching licenses being frozen indefinitely, I continued my education in HR. @ NYU School of Professional Studies to compliment my position in HR. Completed a 2-year professional certification program in HR Management.

Employment History

HR Manager of Mini-Circuits, October 2006 to May 2016, NYC. Leading global manufacturer of RF electrical components for military and commercial hi-tech wireless applications.

Hands-on, working manager of a five-person HR department supporting 500 U.S. employees.

Managed recruitment (high volume of technical positions), talent pipeline, employee relations, communications and legal compliance for senior management, engineering, professional, production and administrative staff members in an ISO9001/14001/AS9100 regulated environment.

Introduced, improved, negotiated, rolled-out and administered all employee benefits programs.

Created/revised 100+ company procedures to reflect policy improvements, efficiency and legal compliance. Revised Employee Handbook.

Implemented a performance management review program.

Developed and executed management training classes.

HR Director of Whitney Communications Corp. June 1996 to September 2006, NYC. Investors of media companies (broadcast radio & TV, stations, cable TV, community newspapers and trade magazines.

Initially recruited as the HR Manager of the Magazine Division. Promoted to corporate HR Director supporting 1,500 U.S. employees through regional HR Managers.

Managed all compliance, benefits and HR policies for the wholly owned subsidiary companies nation-wide. Consolidated programs to capture cost savings and streamline benefits.

Directly recruited for professionals & managers nationwide.

Trained, directed and mentored 5 U.S. subsidiary HR Managers.

Revised Employee Handbooks for all subsidiary companies.

Responsible for the commercial (P&C) insurance programs.

Selected Accomplishments Include

Cut annual legal, benefits and recruiting costs by $200K. Mini-Circuits’ legal, recruiting and benefits costs were extraordinarily high. Minimized use of outside legal counsel. Maximized LinkedIn’s Corporate Recruiter Seat for professional talent. Developed non-negotiable fee agreements with recruiting firms. Cultivated relationships with top universities for engineering talent. Negotiated benefit plan improvements, rates and best in class, low cost 401K investment options. Recommended a new HRIS - ADP Workforce Now, to reduce labor & paper costs, create management reports, streamline recruiting, and provide an employee interactive portal of information.

Reduced annual overtime costs by 79% or $1.5M. 80% of Mini-Circuits staff were non-exempt, resulting in $7M of annual overtime costs. Conducted FLSA compliance analysis to determine which non-exempt positions required re-classification to exempt. Recently re-evaluated same based on new regulations as of 12/1/16. Developed procedures for monitoring and reducing overtime. Added third shift in production.

Ensured compliance with immigration laws, avoiding significant penalties. Immigration and Customs Enforcement (ICE) of Homeland Security arrived unannounced to audit the I-9 forms at Mini-Circuits. One year prior, an internal audit of the I-9 forms was conducted and employees who lacked proper work authorization were released. Passed ICE audit with no infractions.

Reduced turnover 56% while improving employee morale. Mini-Circuits had high turnover due to below market salaries and benefits. Conducted job market analyses resulting in increased salary rates and benefit improvements. Established performance management procedures and introduced new company-paid benefits. Improved employee relations and communications. Voluntary turnover went down from 25% to 11%.

Saved 20% ($1.2M) of employee benefits costs during business expansion. Whitney Communications was acquiring media properties each with its own set of HR policies and benefits. Terminated all defined benefit pension plans and established 401(K) plans. Consolidated and improved medical, dental, life and disability plans. Went from fully insured to self-insured. Revised HR policies. Consolidated worker's comp and business insurance.

Memberships:

Active member of SHRM

Active member of NYC Community Board 8 representing my residential district to ensure quality of life, safety and environmental friendliness.



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