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Customer Service Representative

Location:
San Antonio, TX
Salary:
14.00
Posted:
November 12, 2016

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Resume:

Sondra Bush

**** ***** **, ***. ****

San Antonio, TX 78238

Cellular 760-***-****

acxg5g@r.postjobfree.com

Objective

To obtain a position as a Customer Service Representative in a call center that will utilize my skills

and qualifications for the overall benefit and advancement of the company while fulfilling personal

growth and goals.

Summary of Accomplishments

? 9 Years in Customer Service Representative

? Excellent written and verbal communication skills, with an eye for detail.

? Professional and empathetic when dealing with difficult situations and works well under pressure.

? Dependable self starter with a positive attitude, friendly and helpful.

? Received numerous ***Employee of the Month Awards*** for outstanding performance and Perfect

Attendance.

Experience

? Chase Bank, San Antonio, TX

? Credit Card Specialist, 2015==2016

? Assisted bankers and customers with balamces, balamce transfers, credit line increaes.

? Also travel notifications, purchases and cash advance aprs and variable rates.

? Late fees, reshipment of statements, due date changes, lost &stolen credit cards.

? Excellent attendance and numerous rewards for excellent stats and very dependable.

CVS/CAREMARK, San Antonio,TX

Customer Service Representative,, 01/01/07 - - 2014

? Assisted members with orders, refills, reship orders, updated information in system and all aspects of

customer services and satisfaction.

? Inputted plan benefit overrides for pharmacies.

? Often assisted in special projects and help peers with their questions.

? Explained drug plans benefits to members and assisted with Web site registration and usage.

? Offered and enrolled members for ACT program (Auto Refill and Auto Renewal).

Redcats U.S.A., Universal City,TX

Customer Service Representative, 2005 - 2007

? Assisted customers with ordering merchandise.

? Provided detailed information regarding product promotions.

? Received various awards for top sales in merchandise and promotions.

Education

H.S. Diploma, 1995

Rancho Buena Vista, Vista,Ca

CNA (Certified Nurse Assistant)

Pleasant Care, Vista, California



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