Sondra Bush
San Antonio, TX 78238
Cellular 760-***-****
acxg5g@r.postjobfree.com
Objective
To obtain a position as a Customer Service Representative in a call center that will utilize my skills
and qualifications for the overall benefit and advancement of the company while fulfilling personal
growth and goals.
Summary of Accomplishments
? 9 Years in Customer Service Representative
? Excellent written and verbal communication skills, with an eye for detail.
? Professional and empathetic when dealing with difficult situations and works well under pressure.
? Dependable self starter with a positive attitude, friendly and helpful.
? Received numerous ***Employee of the Month Awards*** for outstanding performance and Perfect
Attendance.
Experience
? Chase Bank, San Antonio, TX
? Credit Card Specialist, 2015==2016
? Assisted bankers and customers with balamces, balamce transfers, credit line increaes.
? Also travel notifications, purchases and cash advance aprs and variable rates.
? Late fees, reshipment of statements, due date changes, lost &stolen credit cards.
? Excellent attendance and numerous rewards for excellent stats and very dependable.
CVS/CAREMARK, San Antonio,TX
Customer Service Representative,, 01/01/07 - - 2014
? Assisted members with orders, refills, reship orders, updated information in system and all aspects of
customer services and satisfaction.
? Inputted plan benefit overrides for pharmacies.
? Often assisted in special projects and help peers with their questions.
? Explained drug plans benefits to members and assisted with Web site registration and usage.
? Offered and enrolled members for ACT program (Auto Refill and Auto Renewal).
Redcats U.S.A., Universal City,TX
Customer Service Representative, 2005 - 2007
? Assisted customers with ordering merchandise.
? Provided detailed information regarding product promotions.
? Received various awards for top sales in merchandise and promotions.
Education
H.S. Diploma, 1995
Rancho Buena Vista, Vista,Ca
CNA (Certified Nurse Assistant)
Pleasant Care, Vista, California