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Customer Service Management

Location:
Fort Lauderdale, FL, 33334
Posted:
November 12, 2016

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Resume:

Anthony Masciarelli

Wilton Manors, FL *****

786-***-****

acxg4z@r.postjobfree.com

www.linkedin.com/in/anthonymasciarelli

SUMMARY OF QUALIFICATIONS

Finance and operations professional who is organized and detail oriented with extensive experience in financial analysis, operations, corporate governance and strategic management in the private, government and non-profit sectors.

Proven to work both independently with limited supervision and in a team setting. Extensive experience working in multicultural environments and with virtual teams.

Advanced Excel skills including VLookup, Pivot Tables, and Macros, Access, Word, PowerPoint.

PROFESSIONAL EXPERIENCE

2015 – Present Broward County Aviation Department Ft. Lauderdale, FL

Customer Service Representative

Administer applications for employment credentials requiring security clearance at the Ft. Lauderdale/Hollywood International Airport.

Enhanced process documentation for critical weekly report reducing creation time by 25%.

1995 – 2015 Livewire Practice Management Wilton Manors, FL

Principal

Implement efficient operation management procedures in medical offices to maximize revenue and increase cash flow.

Educate clients on current compliance issues.

Research and install software solutions.

Provide full range of medical billing services.

2014 – 2014 Tripoly International Inc Davie, FL

Management Consultant for Finance and Human Resources Functions

Finance

Performed analysis of costs, budgets and income available for real estate debt servicing.

Created financial reports to monitor the fiscal health of the company.

Human Resources

Authored comprehensive policies and procedures manual.

Selected cost effective health insurance coverage.

2013 –2014 Delaware Partners LLC Miami, FL

Management Consultant for Operations

Vetted Third Party Administrator vendors to perform hedge fund back office operations.

Decided that the spiraling implementation costs of the new accounting system were becoming prohibitive. Changed to a more cost effective solution.

Determined appropriate IT systems including hardware, software and cloud computing.

Selected payroll system.

2002 – 2012 Service Program for Older People (SPOP) New York, NY

2004-2012 Director of Accounts Receivable

2002-2004 Senior Billing Specialist

Accounting/Finance

Prepare all revenue financial reports and projections for the Executive Director.

Work with Executive Director to create annual operating budget

Advised Board Members on critical revenue issues.

Managed and analyzed accounts receivable, cash flow and budget variances.

Reconciled financial reports with Finance Director.

Operations

Initiated and completed office automation within three months

Raised insurance reimbursement rate from 75% to 98%. Industry benchmark is %80.

Designed and implemented patient co-payment system raising collection rates from 50% to 85%.

Created system to track volatile Medicaid payments. National consultant acknowledged this system as the benchmark for New York City professional organization members.

Trained staff on new systems, policies and procedures.

Management

Collaborated with Executive Director to coordinate strategic plan with operating environment.

Established close working relationships with high ranking state officials enabling unique ability to manage state revenue sources.

Supervised Billing Department staff.

Governance

Designated by senior management to be the company expert on federal and state government insurance regulations and issues.

Appointed to Compliance Committee to facilitate good governance in all revenue functions.

1998 – 2002 The Bank of New York/BNY Mellon New York, NY

Technical Business Consultant/LAN Administrator

Managed hardware/software rollouts for 800 end users

Performed Business Analyst functions to ensure client needs were fulfilled by IT systems.

Key player in disaster recovery after 9/11 attacks.

Provided network administrator services.

EDUCATION

Master of Business Administration (MBA) in Global Business with Merit

University of Manchester, Manchester Business School Manchester, UK

Master Level Courses in International Economics

New York University New York, NY

Bachelor of Arts (BA) in International Relations

Boston University Boston, MA

PROFESSIONAL MEMBERSHIP

Project Management Institute – South Florida Chapter



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