Frederick J. Williams III

acxfxl@r.postjobfree.com Lanham, MD 20706 240-***-****

EDUCATION

Lincoln Technology: Associates Degree in IT, Electronic Systems Technology May2004 – June 2006

PROFESSIONAL EXPERIENCE

Keepers Staffing

Receptionist, Administrative assistant

Flagger Force

Flagger, Traffic control

Performed traffic control within work sites for maintenance and construction projects.

Operated assigned equipment, and performs other assigned general labor duties.

Reason for leaving: Covered area of 4-5 counties within Maryland, on a weekly/daily basis.

Courtyard Marriott

Front Desk Agent and Night Auditor

Provided front desk and customer service coverage.

Performed bookkeeping activities - balanced accounts and conducted audits.

Worked towards overall guest satisfaction (scores) and increasing departmental satisfaction.

Computed hotel bills and collected payments.

Also handled overnight security and airport shuttle and pick-up/drop off service.

Reason for leaving: Working all shifts was not allowing me to continue my education. Looking for stability and consistency for a long-term career.

Extended Stay America

Night Guest Attendant

Registered guests and handled check-ins/out.

Responsible for through understanding and

effective performance of Winn Inn Property Management System.

Handled duties of Front

Desk Agent and Accounting.

Oversaw laundry services. Registered guests.

Reason for leaving: Received an offer from a more prestigious hotel, with better benefits.

Comfort Inn By Choice Hotel

Front Desk and Night Auditor

Increased hotel revenue, profits through flexible pricing.

Verified that personal and payment information on guest accounts was accurate and complete.

Improved customer service ratings.

Developed departmental objectives, work schedules, budgets and policies.

Reason for leaving: Received an offer closer to home

Family Dollar

Assistant Store Manager

Prioritized helping customers over completing other routine tasks in the store.

Built relationships with customers to increase likelihood of repeat business.

Maintained knowledge of current sales and promotions, policies regarding payment and

exchanges and security practices.

Contacted other store locations to determine merchandise availability.

Completed stocking and organizing tasks in assigned sales area.

Reason for leaving: Focused on getting back into the career that I love, Providing Customer Service.

Vocelli's Pizza

Delivery Driver

Verified each delivery against shipping instructions before delivering to customers.

Completed on-time deliveries by choosing the best and most efficient routes.

Submitted receipts and money received from deliveries at end of each shift.

Communicated customer complaints, requests and feedback to company management.

Interpreted maps and followed written and verbal directions.

Fostered positive working relationships with customers, responding to their questions and concerns.

Reason for leaving: Car accident (off duty)

University of MD Security Host

Stadium Events

Detected and apprehended any unauthorized personnel.

Noted and followed up on any unusual behavior.

Maintained accurate and detailed logs of all incidents/events that occurred during each shift.

Processed and logged accurate and detailed incident reports.

Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on

the premises.

Prevented crimes through careful observation and investigation of suspicious

and unusual behavior.

Verified each individual's right to enter restricted areas and denied access to unauthorized

persons.

Directed guests around the building and answered questions regarding

accessibility.

Investigated all security and safety violations.

Reason for leaving: End of season

Comfort Inn

Front Desk Receptionist

Verified all account postings and balances made daily by front desk cashier and agents.

Also functioned as Front Desk Agent for check-in and check-out procedures.

Reason for leaving: Car accident was new to the area and did not understand public transportation.

NOVO 1

Telecommunication Sales

Sold telecommunication packages for DSL, internet, and home/business phone service.

Transitioned a number of leads into paying customers.

Set up new accounts, established customer credit, and set up payment methods.

Emphasized product features based on analysis of customers' needs.

Exceeded targeted sales goals.

Reason for leaving: No transportation.

1st Step Financial Services

Financial Advisor

Sold loan and insurance products.

Passed along leads for 401K and other portfolio products, documented types of services provided.

Answered clients' questions about financial plans and strategies.

Recommended loan mortgage products; addressed approvals and denials based on

customer loan application reviews.

Reviewed and audit loan documentation for New Accounts department and provided feedback to Loan Closers

Reason for leaving: Lay-offs

SOFTWARE SKILLS: MS Word, MS Excel, Access, Outlook, and Powerpoint, QuickBooks, and Adobe applications

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