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Office Clerk/Customer Service Data Entry

Location:
Texas
Posted:
November 09, 2016

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Resume:

Ollie Turner

**** ****** **.

Lancaster, Texas **134

Telephone: 972-***-****

acxfq4@r.postjobfree.com

Objective:

To obtain a full time job with opportunities for growth and advancement, as well as stability.

Skills of Qualifications:

Proficient in all Microsoft office software.

Detail orient with the ability to stay organize at all time.

Self-starter, quick learner.

Able to finish all assignments in a timely and orderly manner.

Able to resolve problems and provide solutions.

Ability to work well with others.

Ability to work in a fast-pace environment.

Positive attitude towards constructive criticism.

Ability to multi-task by priority.

Excellent communication skills and people skills.

Leadership qualities.

Special Skills:

Microsoft word, Excel, Access, PowerPoint, Type (50 wpm), communication skills.

Education:

Cedar Valley Community College (Business Management Undergrad)

Wilmer Hutchins High School Wilmer, TX (Diploma)

Professional experience:

Boy Scouts of America Irving, TX

Member Advocate January 2014 – June 2015

Maintain and accurately process Region, National, Employee, retiree and committee registrations in a timely manner into PAS.

Process council mergers, territory transfers and district realignments for councils that dissolve, in PAS.

Develop, update and manage 25 registration forms that are used to register individuals with the Boy Scouts of America, and increase membership totals and revenue.

Prepare daily inventory control report and monthly usage reports for manager.

Modify and process form order invoices received daily, in an accurate and timely manner.

Correct and process councils correspondence inquires daily.

Prepare monthly Excel spreadsheet for overpayment of registrations or charter fees associated with correspondence inquires.

Prepare check request documents to have check issued by accounts payable, to customers for excessive fees.

File completed correspondence and Inventory reports daily.

Provide customer service for inbound callers.

Log all incoming calls into database.

Central Region Administration Assistant September 2008 – December 2013

Write, revise and update procedures for all job functions.

Prepare news and notes articles to include in monthly news letter.

Process territory transfers for councils that dissolve in PAS.

Develop, update and manage 40 registration forms that are used to register individuals with the Boy Scouts of America and increase membership totals and revenue.

Prepare daily inventory control report and monthly usage reports for manager.

Modify and process form orders received daily in an accurate and timely manner.

Correct and process councils correspondence inquires daily for assign region.

Prepare monthly Excel spreadsheet for overpayment of registrations or charter fees associated with correspondence inquires.

Prepare check request documents to have checks issued by accounts payable to customers for excessive fees.

Provide customer service for assign region inbound calls.

Log all incoming calls into database for assign region.

Registration Forms/Supply Processor March 2005 – August 2008

Modify and process form orders received daily in an accurate and timely manner.

Develop, update and manage 70 registration forms that are used to register individuals with the Boy Scouts of America and increase membership totals and revenue.

Prepare daily inventory control report and monthly usage reports for manager.

Prepare annual form budget report.

Order and maintain stationary supplies for department.

Provide customer service for all inbound callers.

Statistical Analyst June 2002 - February 2005

Responsible for balancing membership history in preparation for preliminary and final monthly

reports.

Collate and distribute final membership reports to special group; division director and region

personal electronically monthly.

Run queries and analyze access reports requested by management daily.

Gather and edit articles for the monthly news letter for distribution.

Prepare daily adhoc report for managers meeting.

Revise specification screens for E-forms method of collecting council’s membership data in PAS.

Special Registration Supervisor January 2000 – May 2002

Delegating tasks.

Monitoring the team’s performance.

Assisting the team by performing the tasks with them.

Help with training and development.

Handling complaints (from both staff and customers).

Help with hiring new staff.



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