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Project Manager Customer Service

Location:
Norristown, PA
Posted:
November 08, 2016

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Resume:

Sean Halpin, PMP

acxfhw@r.postjobfree.com I 484-***-**** I LinkedIn.com/Sean Halpin

Team Lead – Cloud Compute Implementations

Project Manager with 10+ years’ experience specializing in the implementation of telecommunications and complex cloud services.

Team management Communications

Scope definition Risk identification and mitigation

Cost and budgeting Quality assurance

Project execution Schedule definition

Procurements Monitoring

Reporting Change control

professional experience

Evolve IP, LLC 2009–Present

Team Lead – Cloud Compute Implementations – 200 projects/year, Wayne, PA 2015–Present

Enterprise Project Manager – 180 projects/year 2012-2015

Project Manager – 150 projects/year 2009–2012

Promoted rapidly by creating and applying process improvements, problem-solving, and developing individual and team performance skills to maximize organizational performance. Manage 200 projects per year, both domestic and abroad, spanning 300+ locations within both the VOIP telecommunications and cloud services industries representing $375,000 of monthly recurring revenue. Work with internal and external stakeholders to develop multi-prong implementation project plans to ensure project deliverables are delivered on time, within budget, and with high quality.

Won 2015 and 2014 “Project Manager of the Year” award for installed revenue & quality assurance key performance indicators

Slashed time to install by 37% with strategies to initiate, plan, execute and close projects more efficiently while maintaining quality

Achieved record upsells within Service Delivery department which led to 22% increased monthly recurring revenue for 2015

Pioneered and executed change management plans, stakeholder analysis and risk management plans

Right Brain Group 2007–2009

Project Manager – Created a Project Management methodology from the ground up, within a small graphic design startup company

Reduced time to close a project by 75% within the first 6 months of employment

Launched new project management and communication plans to align organization’s strategy, planning, content development, editing, and publishing

Drove sales growth through a strong focus on customer service, product development and teamwork.

Market Resource Partners 2004–2007

Account Manager – Engineered and Executed more than 75 different unique marketing campaigns for various Fortune 500 technology clients

Key involvement in landing the allocation of $1.4M in operating budget from Microsoft and Oracle in 2008, representing a 25% increase from 2007

Personally designed & developed client deliverable now being used for 80% of all MRP clients

education

Project Management Professional (PMP), 2014 • Pennsylvania State University, Malvern PA

Bachelor of Arts, Business Administration, 2001 • Pennsylvania State University, Altoona PA

skills

Proficient in Project Lifecycle Management; Enterprise Implementations; Telelphony; Project Scheduling; Team Building & Leadership; Quality Assurance; Risk Management, Change Management, Windows; MS Project; Excel; PowerPoint; Excel; Word; SharePoint;



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