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Customer Service Representative

Location:
Wichita, KS
Posted:
November 08, 2016

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Resume:

Jocelyn Capers

**** *. ****** *******, ** *****

316-***-****

acxfhv@r.postjobfree.com

Experience with customer service, computer skills, receptionist experience.

Excellent communicator, highly motivated, team detail oriented.

Good rapport with people from diverse backgrounds and cultures.

PROFESSIONAL EXPERIENCE

WEST VILLAGE HEAD START Wichita, KS

EHS Teacher – 0 – 3 year olds October 2015 – Present

Lesson plans

Scheduling

Diapering/potty training

Parent/teacher conferences

Home visits

Daily reports

Documentation of children’s development through:

oAges & Stages Questionnaire (ASQ)

oDevereaux Early Childhood Assessment (DECA)

oTeaching Strategies GOLD Documentation

oIndividual Learning Plans

Observations

Anecdotal notes

Implementing teamwork

Training new hires

Paperwork concerning headcounts

Safety checklists

Child & Adult Care Food Program Documentation (CACFP)

PRINCETON CHILDREN’S CENTER Wichita, KS

Lead Teacher – 2 - 3 year olds October 2014 – August 2015

Lesson plans

Scheduling

Potty training

Observations

Room arrangement

Parent board information & design

Art display

Daily reports

NEW SONG ACADEMY Wichita, KS

Teacher’s Aid – 2 – 3 year olds November 2012 – April 2014

Assist lead teacher

Lesson plans

Potty training

Parent board information & design

Art display

Daily reports

KGB Wichita, KS

Customer Service Representative January 2006 – December 2011

Directory Assistance/Operator (inbound calls)

MARSHALL MIDDLE SCHOOL Wichita, KS

Volunteer March 2008 – December 2010

Teach flute for flute students in band

BRAUM’S ICE CREAM AND DAIRY STORES Wichita, KS

Cashier June 1998 – September 2006, intermittent

Customer service

Cashiering

Food preparation

Stocking

Cleaning

EXPRESS PERSONNEL SERVICES Wichita, KS

Clerical Assistant February 2004 – September 2005

Typing (65 wpm)

Data entry

General clerical

SEARS, TOWNE EAST Wichita, KS

Sales Associate June 2002 – June 2003

Customer service

Cashiering

Credit approval

GARDEN CITY COMMUNITY COLLEGE Garden City, KS

Library Assistant September 2000 – May 2001

Inventory control

Re-shelving

Receptionist

Switchboard operation

Student service

GARDEN CITY COMMUNITY COLLEGE Garden City, KS

Evening Secretary September 1999 – May 2000

Typing (65 wpm)

Filing

Receptionist

Switchboard operation

Student service

EDUCATION

BUTLER COMMUNITY COLLEGE Andover, KS

Associates of Applied Science in Early Childhood Education, May 2015

Early childhood classes

Butler Community College Association for Early Childhood Education (BCCAECE), 1 yr.

GARDEN CITY COMMUNITY COLLEGE Garden City, KS

Communications Major, 1999 – 2001

Forensics, 2 yrs.

Band, 2 yrs.

SGA Treasurer, 2 yrs.

The Breakaway student pub., 2 yrs.

TRAININGS AND COMMUNITY INVOLVEMENT

CPR/First Aid certified

Child Abuse Recognition & Abusive Head Trauma

Signs & Symptoms of Childhood Illnesses

Basic Child Development

Basic Knowledge Curriculum Promoting Wellness

Interactions With Children/Brain Smart, Parents…How to Get Them Involved?

Butler Community College Association for Early Childhood Education (BCCAECE)

Early Childhood Professionals Organization (ECPO)

ADDITIONAL SKILLS

Microsoft Word

Microsoft Excel

Microsoft Powerpoint

Microsoft Publisher

Microsoft Access



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