Charmaine J. Hall

**** ****** **** **********, ** 17109 ● 717-***-**** (Mobile) ● 717-***-**** (Home) acxfcy@r.postjobfree.com

CAREER OBJECTIVE

Innovative and visionary Human Resources professional, who has succeeded by applying strategic HR focus, teamwork, organizational and analytical skills, seeks to join an organization suited to fully utilize and increase opportunities of acquired professional skill sets.

PROFESSIONAL EXPERIENCE

ITT Technical Institute, Harrisburg, PA

Admission Representative October 2014-September 2016

Member of the Admissions and Recruiting Department who is responsible for facilitating candidates to enroll into a program of study.

Prospects for potential adult student candidates to obtain a commitment to attend classes

Uses telephone and e-mail to identify and interview interested adult prospective students to determine their educational needs and to match their needs with the school’s service and to consummate the student’s enrollment

Verbally communicates approved presentations to promote programs to prospective adult students

Participates in Orientation/Registration Day proceeding for new students

Participates in school retention efforts maintaining ongoing contact with his/her active students through graduation

Fosters the commitment of eligible adult students prospects to attend the school by frequent verbal contact, including campus tours, orientation and other rapport building programs

Highmark Health Inc., Camp Hill, PA

Customer Service Representative July 2014-October 2014

Member of a Healthcare insurance company responsible for providing excellent customer service

Resolves customer inquiries and complaints via written and telephonic in a timely and accurate manner

Prepares adjustments for services not properly processed, either systematically, or by forwarding to the appropriate area for follow up and resolution

Meets all production, quality, and adherence standards. Attends all required training classes

Elevates issues to next level of supervision, as appropriate

Maintains accurate records, including timekeeping records

Harrisburg Area Community College (Harrisburg Main Campus), Harrisburg, PA

GED Testing Coordinator October 2006 – December 2013

Member of the Adult Education Pathways department responsible for the overseeing of the GED Testing process and Welfare to Work Programs

Managed the GED testing program, ensuring its compliance with the Pennsylvania Department of Education

Collaborated with partnering agencies in scheduling, student registration, test processing, and maintaining accurate student records

Hired, trained and supervised GED examiners and proctors

Coordinated day-to-day operations for the GED testing program to ensure proper accountability measures and effective testing outcomes

Independently maintained accurate testing records of GED testers maintained a testing accommodations system including test scheduling, test security, and delivery for special needs students

Prepared monthly reports on GED testing service levels and program outcomes

Served as the HACC representative and subject matter expert for GED testing

Ensured proper staffing and room assignments for scheduled GED test sessions

Processed GED transcript requests, as well as prepared no-show and congratulatory letters

Updated Banner System (SOAHSCH, SOATEST)

Trained GED Chief Examiners and GED Administrators

Maintained monthly inventory of GED books

Tested 750-1000 students annually

Served as Job Readiness Coordinator for Welfare to Work programs- I’ll Succeed and Work Certified. Duties included recruiting students; managed the pre-registration process; semester scheduling and staffing for the programs; and working with Capital Region Career Link case workers in determining Workforce Investment Act eligibility of applications

Kelly Services, Harrisburg, PA

Recruiter August 2003- November 2005

Member of a professional staffing organization responsible for high volume recruiting of administrative and customer service positions in a fast-paced, detail oriented environment.

Managed daily duties including evaluating, testing, and presenting qualified candidates to external customers for hire for both scheduled and walk-in candidates

Placed up to 20-25 temp and temp to hire assignments on a weekly basis

Monitored employees’ progress at assigned worksite(s) and discontinued job assignments based on feedback on work performance as reported by client

Determined pay rate for employees and billing rate for clients based on job specification

Process time cards for payroll

Developed and maintained job postings on career link and internal Kelly Services System

Provided extensive and constructive feedback on workflow and processes to manager

Attended job fairs/business expos to develop and maintain a diverse, qualified applicant pool for clients

PROFESSIONAL EXPERIENCE

AT&T Wireless Services, Harrisburg, PA

Recruiter August 2000-August 2002

Member of the Human Resources Staffing Team, responsible for hiring all external customer service representatives and managing the external staffing process within the AT&T Wireless Harrisburg Call Center.

Extensive experience partnering and consulting with Managers to determine forecasting hiring needs for open positions, resulting in exceeding customer’s staffing objectives successfully created a continuous flow of qualified candidates to meet business needs, thereby reducing advertising costs

Managed daily staffing duties, including sourcing, interviewing, testing, and presenting qualified candidates to hiring manager

Worked with managers to identify ways to improve hiring process, with an emphasis on reducing cost per hire

Advised managers regarding legal hiring practices, affirmative action/equal employment opportunity, compensation, and employee relations as related to staffing

Developed documentation for internal and external candidates in understanding AT&T Wireless staffing process and job requirements, in an effort to reduce attrition

Developed sourcing strategies, providing AT&T Wireless with a diverse candidate pool to meet business needs, including representation at diversity and recruitment events

Assisted with interviewing techniques; coached and developed internal candidates, providing career counseling,

EDUCATION

Pennsylvania State University, Middletown, Pennsylvania

Bachelor of Science, Behavioral Science

Harrisburg Area Community College, Harrisburg, Pennsylvania

Associate of Arts, Human Services

CERTIFICATION AND PROFESSIONAL TRAINING

Certification: Work Certified Instructor Training – June 2013

Proficient in Human Resources Applicant Tracking Systems, Restrac; Microsoft Word, Excel, Outlook and Lotus Notes; Professional Training Seminars, include Behavioral Interviewing, Customer Service Plus, Effective Listening Skills and Project Management

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