*** ****** **** #** • ROSWELL, GA *****

PHONE 404-***-**** • E-MAIL acxe79@r.postjobfree.com

K. NOLA MOKEYANE

OBJECTIVE

Client Support Specialist/CSI

SUMMARY OF QUALIFICATIONS

Coordinate social service delivery for various populations, including IDD, children, older adults, families and those who present with severe and persistent mental illness, behavioral disorders, psychosocial issues, co-occurring disorders, etc.

Experience building relationships with physicians, psychiatrists, social workers, school administrators, community resources individuals and families to coordinate client services

Excellent interpersonal and customer service, written and oral communication skills

Experience with providing in-home individual and family skills training services, coordinating logistics while traveling to multiple locations daily

Familiarity with clinical terms, common psychotropic medications, patient scheduling, helping clients identify community resources, discharge planning, care planning

CPR, CPI certified

Type 50 WPM

Proficient in Microsoft Office Suite

Self-starter with the ability to independently perform service delivery and other clinical tasks with minimal supervision

Excellent organizational skills and strong level of professionalism

Over 15 years of service experience, with a sincere desire to help others

EDUCATION

Aug. 2008 Georgia State University, Atlanta, GA

B.A. English

RELEVANT EXPERIENCE

Case Management, Behavioral Services and Care Coordination

Case management – effectively managed caseloads of up to 20 children/families and adults

Facilitated groups of several adults to cover areas such as medication management, activity therapy, recovery principles, independent living skills, self-care, etc.

Sought out community resource linkages – including food pantries, housing, home health, DME, government documentation -- for consumers to assist with social, economic, medical and educational disadvantages and established relationships with other providers in the community

Provided skills training, such as effective coping and parenting, for individuals and families presenting with behavioral and/or mental health challenges

Provided daily progress notes, including applied interventions for standard, CORE and IFI services (BIRP/GIRP/DAP notes)

Conducted MDS assessments, participated in ISP meetings, used HRSTs and engaged in utilization reviews with interdisciplinary team

Familiar with crisis intervention techniques and self-harm/suicide risk assessments

Familiar with DBHDD policies and procedures, utilized CIS database with access to statewide individuals and social service personnel

WORK HISTORY

Behavioral Specialist (PP), New Hope Family Services, Atlanta, GA, January 2012 - Present (Independent Contractor)

Contributing Writer, Topic Editor, Demand Media Studios, Telecommute September 2009-2016

Activity Leader, Dictations Specialist, Summit Ridge Hospital, Lawrenceville, GA, July 2014-June 2015 (PRN)

Residential Case Manager (PP), Dekalb Community Service Board, Decatur, GA May 2013- February 2014 (Contractor)

Server, McCormick & Schmick’s Seafood Restaurant, Atlanta, GA March 2004 – June 2010

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