Jany Lilian Molina Jimenez

**** ** **** **. *****. Fl. 33142. C: 786-***-**** / acxe70@r.postjobfree.com

Very motivated, hardworking and detail oriented sales agent who undertakes complex assignments with a high level of responsibility, and goes above and beyond to deliver top of the line service. Have practical knowledge in Revenue Management, Sales, Customer Service and Marketing. Able to thrive in a fast-paced setting. One ambition: shine at everything I do.

Core competencies include:

Sales -- Statistical Analysis -- Revenue Management -- -- Forecasting – Client/Vendor relations -- NAVIS Certified

Skills:

Spanish, English and French * Leadership * Professional phone etiquette * Ability to multitask * Proficient in Microsoft Office, Excel, Power Point, Word, Outlook, Megasys, Agilysys Visual One PMS * Quick learner

Professional Experience

• Biltmore Hotel – Coral Gables. Fl. – 2013 - Present

World known 4-Diamond hotel figuring among the 100 best hotels in the world according to Travel + Leisure Magazine

Reservations Specialist

Process all reservation requests, changes and cancellations received via phone, email or fax; including the FIT reservations and oversee them. Respond to any challenge found for accommodating rooming requests, like balancing the house. Follow up with hot leads via phone or email, and also old leads/previous guests, to keep promoting the hotel and its services; and eventually, get the guest to book again; aiming at maximum revenue possible on all sales. In charge of the Reservations Team when manager not in the office, advising them on strategical rates or promotions possible to help them get the sale (always keeping a friendly balance between revenue and availability) and ways to resolve complaints. Required to train all new agents. Run forecast reports and send it on a by-weekly basis, and present it at Resume morning meetings. Responsible for reviewing and approve Expedia, TravelZoo and Booking.com’s monthly commissions.

-Average leads conversion above the 70% with Navis, and all calls scoring 95-100% on LQA standards by LHW

-Among 7 agents, generated more than the 25% of the call center revenue so far for this current year

• Gaviota Tours – Villa Clara Keys. Cuba – 2011 – 2012

Cuban tour agency offering excursions and transportation to the different hotels in the country.

Tour Guide

Provide the guests with general information (in English, French and Spanish, as requested) during the trip from the airport to the hotel and vice versa about the attractions in the country and the specials and promotions available at the hotels they were heading to. Committed to mix all that information with a very nice, welcoming and positive environment for the guests.

-Also responsible for organizing and assigning the tours/excursions to all other tour guides in the company.

• Hotel Melia Cayo Coco – Ciego de Avila. Cuba – 2010 – 2011

One of the 10 best All-Inclusive 5 Stars Hotels in Cuba

Public Relations Agent

Help guests with general inquiries or complaints they had and address the issue to the right department to be fixed ASAP. Required to be fast-paced and find quick solutions to the issues that would come up, to create in the guests the desire to give us another visit.

-Required to oversee the interns we had in the department

Education

Bachelor’s Degree in English and French Language and Literature - Central University Martha Abreu de Las Villas. Santa Clara. Cuba.

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