CHRISTINE DONOGHUE

*** ********* ****

Georgetown, TX 78633

C: 512-***-****

acxe6z@r.postjobfree.com

Linkedin

Summary

Experienced professional who has initiative and resourcefulness to deliver excellence in meeting business objectives. Key strengths are attention to detail, complex problem solving, prioritizing, customer relations, and an outstanding work ethic.

Highlights

●Accounts receivable professional

●Knowledge of income tax procedures

●General ledger accounting skills

●Managerial aptitude

●SAP

●Accounting operations professional

●Complex problem solving

●Reconciliations

●Budgeting

●Salesforce

●QuickBooks

●Microsoft Office Suite

●Excel (advanced)

●Organized and Strong Communicator

Experience

Bookkeeper Jan 2015 to Current (Part-Time)

Peace Lutheran Church Austin, TX

●Vendor Maintenance

●Accounts Payable and Accounts Receivable

●Maintain a Chart of Accounts

●Process Payroll semi-monthly, Calculate and prepare tax payments, W2’s

●Account Reconciliations

●Balancing accounts

●Allocate and post financial transaction detail to subsidiary books

●Budgeting

●Review and select vendor contracts

●QuickBooks Microsoft Office Suite SAP

Representative June 2011 to Apr 1 2016

New York Life Long Term Care Insurance Austin, TX

●Proficient money application Receivables Edge and unapplied money report.

●Process returned checks due to various bank code reasons such as insufficient funding.

●Process regular statement requests, tax statements reconciliations, and money application requests.

●Lockbox accounts receivable through third party bank JPMorgan Chase.

●Facilitate alternate funding, payment processing, including annuities, mutual funds, and 1035 tax payments.

●Adept in a multitude of departmental functions for Inforce policy holders bank changes, mode changes, benefit changes, and termination procedures.

●Standard billing procedures for arrears and lapse notices as well as collection calling

●Work collaboratively on special projects with peers and management team, such as new software requirements, establishing procedures, streamlining existing processes.

●Comfortable in a dynamic, fast paced environment with multiple priorities and competing deadlines

●Provide 10,000+ agents and over 130,000 insureds in all 50 states with superior customer service in policy problem resolution including billing, banking, funding options, benefit changes, collections, and terminations

●Accounts Payable and Receivable

●QuickBooks, Microsoft Office Suite

●Reconciliations

Branch Administrator Mar 2009 to Apr 2011

Safety Kleen Systems, Inc. Caseyville, IL

●Data entry tracking, adjusts service scheduling, prepares reports, completes MMVR reports and checks manifests for assigned territories

●Contact past due customers’ and coordinates pick up of payments.

●Distribute copies of service documents and manifests to customers, various Safety Kleen locations, and to governmental agencies, as required.

●Responding to customer inquiries and/or complaints, handling or routing service questions, and solving problem accounts.

●Check Sales or Hazardous Waste documents turned in by Sales Representatives.

●Member of a Call Center handling multiple nationwide phone calls. In charge of three remote branches within the USA.

●Accounts Payable and Receivable

●QuickBooks, SAP, Microsoft Office Suite

●Reconciliations

Service Center Manager Assistant Aug 2005 to Feb 2009

FedEx National LTL Pflugerville, TX

●Manage the branch operations including hiring, training, and supervision of the staff

●Maximize collection of money at the time of service, collect on overdue accounts, and determine when to terminate an account.

●Ensure that all branch customer service practices are conducted consistent with high ethical standards.

●Human Resource duties included hiring and terminations and proper documentation

●Contract reviewing and negotiating

●Handle Invoicing, appointments, and accounts receivable.

●Receptionist, multi phone operator, and dispatch.

●Data entry & responsible for Austin, TX file management for freight.

●Accounts Payable and Receivable

●QuickBooks, SAP, Microsoft Office Suite

●Reconciliations

Computer Customer Service Sales Mar 2002 to May 2005

Fry's Electronics Austin, TX

●Was chosen as part of the “A” team to help open a new store.

●Helped supervisors with hiring.

●Promoted 4 times within the company to different departments.

●Tested motherboards, ram, hard drives, processors, & power supplies.

●Built Computers

Education

General Studies

Southwestern Illinois College Belleville, IL, USA

Two years of degree completion in Business Management

3.5 GPA

General Studies

Austin Community College Austin, TX, USA

Completion of general studies then transferred credits to SWIC.

High School Diploma, Art

1998

Leander High School Leander, TX, USA

Graduated with diploma one year early. Class emphasis on art and entrepreneurship.

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