Teresa Miceli

PO BOX *** Cell: ***. ***.****

Lombard, Illinois 60148 acxe4w@r.postjobfree.com

Professional Profile

Ambitious, high-energy educator, trainer, and leadership specialist successful in building and motivating

dynamic individuals and teams. Cultivates a culture in which all members feel comfortable voicing questions

and concerns, as well as contributing new ideas that drive growth.

Skill Highlights

MS Office and Mac proficient (75 WPM) Communicates effectively

Excellent Interpersonal and coaching skills Concierge responsibilities and event planning

Curriculum development and assessment Exceptional customer service

18 years in Education and Leadership, curriculum Customer service surveys

development and assessment Practiced in Instructional Design

Project management Team and goal oriented

Policy/program development

Experience

Educator - teacher, curriculum developer, and union representative 08/2004 - 10/2015

Marquardt School District 15 (reference letters and reference contacts available) Glendale Heights, Illinois

Promoted language development skills through reading and storytelling. Applied the positive reinforcement method to redirect

negative behaviors. Conducted small group and individual classroom activities based on differentiated learning needs.

Implemented a variety of teaching methods such as lectures, discussions and demonstrations. Established clear objectives for all

lessons, units and projects. Worked positively with staff as MEA Union representative.

Educator - teacher and coach 11/2002 - 02/2004

Horry County School District (Reference letters available) Conway, South Carolina

Developed interesting course plans to meet academic, intellectual and social needs of students. Developed and implemented

interesting and interactive learning mediums to increase student understanding of course materials. Routinely met with students'

parents regarding in-class issues and learning interruptions to discuss solutions. Applied progressive teaching principles to a

class of 25-32 students, improving standardized tests scores and motivation of learning.

Marketing, promotions, and sales 5/2003-10/2003

Planation Lakes Myrtle Beach, South Carolina

Promoted and generated sales presentations guests for time-share vacation homes by offering incentives and information on

local tourist attractions, venues and events.

Educator - teacher and coach 08/1997 11/2002

Medinah School District 11(Reference letters available) Roselle, Illinois

Collaboratively developed curriculum and instruction for middle school English, Language Arts and Social Studies. Instructed

English, language arts and gifted Reading classes. Lead and meet with colleagues as Grade Level Team Leader. Also worked

with students and colleagues as athletic coach and supervised clubs and activities.

Educator - teacher and tutor 08/2001 - 12/2002

Huntington Learning Center (Reference letters available) Bloomingdale, Illinois

Taught weekly classes to more than 15 SAT/ACT prep students. Observed and assessed student performance and kept

thorough records of progress. Managed classrooms of 3 to 10 students on individualized learning programs targeted on

skills needed to improve overall educational success.

Educator - student teacher, volunteer, and school administrative assistant 02/1997 - 08/1997

Salt Creek School District 48(Reference letters available) Villa Park, Illinois

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.

Designed electronic file systems and maintained electronic and paper files. Drafted meeting agendas, supplied advance materials

and executed follow-up for meetings and team conferences.

Legal secretary and Bookkeeper 01/1997 - 10/2007

Law Offices of Vincent M. Miceli Bloomingdale, Illinois

Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials. Organized and maintained law

libraries, documents and case files. Photocopied all correspondence, documents and other printed materials. Drafted and typed

grammatically correct office memos.

Retail Worker Front desk team member 3/2001-2003

Sams Club Addison, Illinois

Front desk worker and team member. Managed membership account, returns, exchanges, concerns, incoming phone calls,

supervised cashiers, and substitute cashier.

Customer Service Representative - P & C Personal Insurance 06/1994 - 08/1997

Prudential Insurance (Reference letters available) Oakbrook, Illinois

Processed applications, payments, corrections, endorsements and other policy services. Collected customer feedback and

made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate

unusual customer requests. Provided accurate and appropriate information in response to customer inquiries.

Demonstrated mastery of customer service call script within specified time frames.

Hospitality Service - front desk, reception/concierge, sales/events, server 06/1990 - 06/1997

Nordic Hills Resort and Conference Center Itasca, Illinois

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for

information. Issued room keys and escort instructions to bellhops. Kept records of room availability and guests' accounts,

manually or using computers. Recorded guest comments or complaints, referring customers to managers as necessary.

Retail Worker - Customer Service team member 1996-1998

Kmart Addison, Illinois

Cashier, front end supervisor, front desk worker, various departments and retail team member. Managed returns, exchanges,

concerns, incoming phone calls, supervised cashiers, substitute department worker, and substitute cashier.

Education

Master of Arts: Concordia University - Education - Reading and Writing, remedial and teacher training

Chicago, Illinois, USA

Coursework in Reading Recovery, Educational leadership and Training. Three 3 courses deficient of MA in Reading and 6

courses deficient of Doctorate.

Master of Arts: Saint Xavier University - Educational Leadership and Training 2001

Chicago, Illinois, USA

Coursework in Child Development, Psychology, Action Research, and Education

Bachelor of Arts: Elmhurst College - Education - English and Communications 1997

Elmhurst, Illinois, USA

Coursework in Psychology, World History, Culture Development, Literature, Communications (Technology, Performance

Arts, Public Speaking), Professional Writing, and Education. Kappa Delta Pi member (Honors Society).

Associate of Arts: College of Du Page Associates Degree 2004

Glen Ellyn, IL, USA

Coursework emphasis in English, Psychology/Sociology, and Forensics/ Performance Arts. Also active in choral music and

theatre programs. Worked as aide to the head of the Theatre department. Phi Theta Kappa member (Honors Society).

Letters of References available in Interview Portfolio.

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