Manager Medical
Resume:
A. DINA GRIFFITH
**** ******* *** #****, **********, AL 35806
acxdoh@r.postjobfree.com
SENIOR LEADER IN REVENUE MANAGEMENT
Proven leadership of managing teams of multi-mullion dollar facilities across multiple states.
Demonstrated capabilities that include:
oStrategic planning and operational performance, best practices supporting clinical practices.
oRevenue cycle, optimized reimbursement, patient experience and business office process redesign,
oA/R reduction and workflow from 150 days to 85 days.
oInpatient screening percentages from 80% to 90%
Expertise interfacing with information technology in facilitating system implementations, workflow and work process refinement.
Skilled in program, project, business and client relationship management, staff training, and mentoring of personnel.
SOFTWARE EXPERTISE
HMS, PULSE/DAR, SMS, McKesson, Epic, GE Centricity, HBOC, Star, HPF, Navinet, Medifax, Siemens, Soarian, OMR/DI, Unity, SmsNet, Easy ID, Lawson, Kronos, Concur, Emtrack, Bedboard, BIPAS, Sovera, Artiva, HotKey, Envision, Passport, Emdeon Office, Medicaid web-portals.
PROFESSIONAL EXPERIENCE
CHS/COMMUNITY HEALTH SYSTEMS/REGIONAL OFFICE, AL/MS
Manager Client Services, Eligibility Screening Services, LLC, 07/2014 to present.
Manage day-to-day operations for 20 teams comprising of 5 regional supervisors and 52 team members in the states of Alabama and Mississippi.
Responsible for taking hospitals’ AR days from 150 days to 85 days and resulting in a million plus per month cash remits.
Served as Interim Regional Director during periods of absences of the Regional Director.
Active member of Leadership Committee for improving the processes and improvements of enterprise wide disability application program.
PROFESSIONAL PRESENTATIONS FOR CHS
Understanding Disability and the Income Stream from Disability
Completing the Disability Process
How to Complete a Disability Online Application
CHAMBERLIN EDMONDS AND ASSOCIATES, Nashville, TN
Leading provider of comprehensive patient eligibility and enrollment services for hospitals, and secures government and community reimbursement for uncompensated medical care expenses, helping to recover cash that would otherwise be lost to hospitals and their patients. 2009 – 2014
Assistant District Manager for Greenville Health Systems, Greenville, SC. 02/2013 to 07/2014
Managed day-to-day operations and met weekly with hospital administration regarding self- pay referrals, conversation rate and cash remits.
Consistently achieved hospital goals and expectations by producing cleaner applications and driving in cash quicker resulting in over $10M during my tenure.
Health Care Representative. Suffolk, VA, Charleston, WV and Salt Lake City UT, 2009 to 2013
ST. MARY’S MEDICAL CENTER, Huntington, WV
393 bed acute care medical surgical hospital among the largest healthcare facilities in WV
Patient Access, Patient Accounts, Financial Counselor, 3/2006 to 7/2009.
Patient Access – Responsible for the accurate and timely registration for in-patient admissions and ER/outpatients; performed compliance checks, explained hospital regulations, i.e., visiting hours, payment of accounts, and schedule of charges, escorted patient or made arrangements for an escort to assigned room or ward, entered patient admitting information into the computer, obtained signed statements from patient to protect hospital’s interests.
Financial Counselor – Responsible for collections of co-pays, entering accurate demographics, financial and basic medical information in the computer and collections from patient and/or their designee. Verified and obtained insurance coverage and/or authorizations/notification for outpatient procedures.
Patient Accounts – Reviewed patient bill for accuracy and completeness and obtained any missing information. Followed up on unpaid claims within standard billing cycle timeframe. Called insurance companies regarding any discrepancy in payment, and billed secondary and/or tertiary insurance companies.
Unit Clerk – Maintained the accuracy and completeness of patient’s chart at all times. Performed general clerical duties at nurses’ stations. Served as secretary to physicians, visitors, and ancillary staff members. Completed requisition forms for tests and studies for patients as ordered by the physicians.
Intern – Mentored by Vice President of Human Resources. Attended staff meetings, worked on special projects, and attended meetings with hospital administration. In the Foundation Department assisted Vice President with St. Mary’s Medical Center’s Third Annual Gala raising money for the hospital.
SUNSET NURSING CENTER, Coal Grove, OH
For-profit, nursing home with 60 beds, located in Southeast Ohio.
Administrator in Training Internship 09/2005 to 1/2006.
Planned and directed operations of all aspects of care provided to residents.
Directed the hiring and training of employees that increased employee morale.
Directed the activities of the medical, nursing, technical, clerical, laundry, housekeeping, maintenance, social services, and volunteer staff.
Prepared state and federal reports
Participated in meetings with the staff, families and the governing body.
Interviewed families of persons seeking admittance to the nursing home.
EDUCATION/LICENSURE/CERTIFICATION
Ohio University – Athens, OH
BS Health Care Administration, 2006
BS Long-Term Care Administration, 2006
BSS Psychology/Sociology 2003
State License for Indiana Navigator/and teacher 2014
National Certification in Gerontology, 2006
PROFESSIONAL ASSOCIATIONS
Gamma Pi Delta Honor Society – Lifetime member
National Association of Professional Women
Women of Emdeon 2013 – 2014
Who’s Who Among America’s Universities and American Colleges, June 2003
North Carolina Paralegal Association, Inc.
References:
Andrew Colvin
Asst. CFO
St. Mary Medical Center
1500 South Lake Park Ave
Hobart, IN 46342
acxdoh@r.postjobfree.com
Anita Gaskins
Vice President
A Better Grade
3901 Meadow Haven Road
Louisville, KY 40218
acxdoh@r.postjobfree.com
Shirley IrbyRaddcliffe
Client Services Regional Director
4000 Meridian Blvd
acxdoh@r.postjobfree.com
Milton Velazquez
Assistant District Manager
2165 Reedy Fork Road
Pelzer, SC 29669
acxdoh@r.postjobfree.com
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