Customer Service Project Management

DERRICK EUGENE JACKSON

**** ******* ***** **** * Charlotte, NC 28215 * 704-***-**** * *******.********@**********.*** COMMUNICATIONS CONSULTANT

Performance-driven communications professional with expertise in directing all aspects of classified highly technical multimillion dollar projects. Effective in defining breakthrough internal communications based on organizational standards, security policy, and the strategic needs of the organization. Recognized as an organizational thought leader and subject matter expert by the Central Intelligence Agency and Federal Bureau of Investigation. Top Secret/ SCI Clearance. Counter-Intelligence Polygraph. Notable Highlights:

* White House Correspondent and Pentagon Briefing

* Departmental Briefings (DNI-Director of National Intelligence, NORAD-North American Air Defense Command, Defense Dept.)

* Operations Center Security Communications Support

* High Impact Presentations for Homeland Security

* Regulated and structured the Terrorist Threat Integration Center Initiative

* Vendor Relations/Negotiations (i.e. Olympic Committee)

* Privacy Management

* Issued temporary clearances for authorized personnel

* Project Management (i.e. Threat Monitoring Life Cycle)

* Team Motivation/Leadership

* Internal Directive/Content Management

* Training and Development

PROFESSIONAL EXPERIENCE

Distributions Consultant, Institutional Retirement & Trust NIGO Analyst, Retirement Services

OS Processor I, Domestic Incoming Funds Transfer

Wells Fargo (Wachovia) Corporation, Charlotte, NC (May 2006 - PRESENT) Securely authenticates participants through direct customer interaction, consulting advising as related to the bank initiatives to meet and exceed competitive service standards.

* Directly supports and works between the Plan participants, Plan Sponsors, Client Account Managers, Sponsor Services, and the Retirement Services Call Center in their best practices for compliance issues.

* Reviews plan documents, IRS filings, 5500 annual returns, for Core Markets team, and operational items for retirement plans with greater than $100 Million in assets.

* Completes model testing, workflow charts, and specific projects for 401K distributions nationwide, while maintaining a working relationship with over 100 different companies that lead their respective industries.

*Operates a working knowledge of WySetup, SEI, CIV, eCLIENT Content Manager, and Fusion to successfully diagnose remedies for daily distributions.

* Achieves consistent 99.5% and above ratings for individual and team quality measurements and acknowledged with more than ten Shared Success Awards and Peer Recognition.

* Performs sensitive, detail-oriented reporting and operational research through the daily maintenance and operation of departmental equipment while adhering to deadlines. Communications Security Specialist, National Counterterrorism Center (nctc.gov) Lockheed Martin Corporation, Washington, DC (November 2003 - March 2006) Directed overall efforts to modernize and enhance communications in the combined efforts in the War on Terror.

* Researched, identified, and communicated breakthrough technology solutions and provide secure, integrated information services to the Pentagon and White House, Departments of the Army, Navy, Air Force, and Coast Guard. Project management, as related to the joint effort of government agencies.

* Planned and implemented new initiatives in secure communications compliance to support of the operations center and badge office. Wrote and published the Standard Operating Procedures for Security Communications within the National Counterterrorism Center.

* Received a commendation and letter of recommendation from Admiral John Scott Redd and current CIA Director John Brennan for my work on the project that analyzed the national threat monitoring life cycle.

* Presented the analyst findings and program enhancements to the Department of Homeland Security, Defense Department, and NORAD.

* Readied the operations teams for congressional and presidential visits while adhering to security rules and regulations of the facility.

* Researched clearances of visiting parties to determine access control to restricted areas of a dynamic, fast-paced environment without extensive formal training.

Security Assistant, D-CEETA

* Hand selected for the launch of the CRISP program and provided customer service, extended product distribution through existing partnerships, and developed relationships with new organizations.

* Organized and directed the non-classified contractors that would run fiber optics and provide maintenance to the physical structure of the building.

* Created matrices to delineate the production badge office materials and controlled access to the facility while providing vault access for a customer-base of 2,000+ facility residents.

* Designed badges for the Olympic Committee, Terrorist Threat Matrix Committee, and the TDY FBI Fly Teams. Communications Assistant, Event Coordinator/Sales & Marketing Department Comcast Corporation Online, Woodbridge, VA (May 2001 - October 2001) Coordinated the launch of new technological solutions as related to the retailing of Cable and Online services.

* Contributed to the organizational effectiveness of newly created event promotions department in a campaign that boosted all regional sales during the 25% between the months of May and August.

* Updated data profiles, distribution, construction, and displayed tools throughout the region at retailing venues and community fairs to expand sales and keep abreast of competitive trends within industry/region areas. SECURITY ACCESS

TS, SCI with a successful completion of Counter-Intelligence Polygraph BI Date: 9 July 2004

EDUCATION

ELON UNIVERSITY - Elon, North Carolina

Bachelor of Arts in Corporate Communications, 2003 Honor Societies – Order of Omega, Lambda Pi Eta, Phi Beta Delta, Omicron Delta Kappa, Gamma Sigma Alpha Elon Athletics - Football

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