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Customer Service Administrative Assistant

Location:
Cary, NC
Posted:
November 04, 2016

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Resume:

Offers ** years of experience serving in a variety of marketing and administrative roles, Contract coordination, engineer administrative assistant, construction and project coordinator, executive level administration, database management, project management, accounting, and customer service. Monitored projects for compliance with budget, schedules, and contracts. Developed an ability to work well in a team oriented environment, strong interpersonal communication skills; including the ability to administer customer service and resolve conflicts in a professional manner, strong organizational skills and project management skills; self motivated able to manage multiple priorities, objectives, and deadlines with little oversight from management. Senior Executive Assistant role is to provide high quality administrative .

Support for the Executive Management, District Management and staff while supporting general operations of the departments. Work of a confidential nature and require a thorough knowledge of practices and procedures of the departmental functions, company policies and programs. Work is typically self-directed with limited direct supervision. Results-driven Professional with 16 years of experience in a variety of marketing, administrative, engineer administration and project coordinator roles. Organized with attention to detail, demonstrate time management skills. Strong research, mediation, and negotiation skills gained from work place experience.

Relevant Experience

Bayer, RTP NC Executive Staff Associate/ Administrative/Project Assistant Project Assistant, Project Coordination,

Primary responsibilities of this role, Senior Executive Assistant, are to:Interact professionally with all levels of employees including senior managers, both domestic and global;

Primary responsibilities of this role:

Support Organization 170+ support, Manager, District Manager and 2 Direct Supports

Maintain confidentiality when dealing with sensitive information;

Maintain electronic calendars for department heads;

Perform basic budgetary duties including generating SAP reports, entering expenditure information and/or verifying appropriateness of charged cost;

Assist department heads in managing internal project forecasts with proprietary software

SAP/LOTUS/CONCUR/ I AmPortal. etc

Assist in developing departmental meeting agendas and participate in meetings

On Boarding and Off Boarding New Hires

Travel With Leadership Team and Arrange onsite/offsite meetings and events, including selecting and arranging meeting facilities, preparing meeting agendas and invites and scheduling IT tools, video equipment, and catering;

Maintain departmental office supplies and equipment;

Arrange domestic and international travel for key staff in departments and international visitors;

Administer departmental training, training presentation, development databases by documenting training, and creating reports, exams, quizzes and surveys;

Work in OnCourse to update profiles/roles and add training as necessary to both new hire and existing employees. Follow up on overdue training and run reports as needed;

Maintain and enter all legal contracts into the Efilia system, working with both procurement and legal to ensure compliance;

Set up all purchase orders through SAP, work with outside vendors and procurement to ensure correct documentation is submitted and arrange for all new vendors to be put into the system

Track and monitor all spend against Purchase Orders, approve and code all invoices or IPD through Your Docs

Siemens Industry, Wendell, NC Project Assistant, Project Coordination, Support A/E Manager and Support Project Management. Since joining this firm in 2011 have served in the following capacities and have been responsible for the following tasks:

Administrative Assistant for A/E Manager

Contract Coordination

Customer Account set-up

Database

SAP

Order Entry Coordination

Database Coordinator/ Data entry

Proposal Coordinator

LOA Tracking

BID Bond Coordinator

Documentation Specialist

Salesforce

Quality Control

Customer Service

Backup for Executive Assistant for the Senior Vice President and Vice President for Finance.

Environmental Stoneworks, Raleigh, NC Project Assistant, Office Manager, Marketing, Inventory Control, AP/AR Subcontractor Coordinator. Since joining this firm in 2010 have served in the following capacities and have been responsible for the following tasks:

Administrative Assistant for Vice President

Inventory Control for Large Warehouse

Sub contractor coordinators

AP/AR

Database/ Data entry

Project Management, Project Budget

Quality Control

Customer Service

Kimley-Horn and Associates, Inc., Cary, NC Marketing Assistant. Since joining this firm in 2005, have served in the following capacities and have been responsible for the following tasks:

Administrative Assistant for Vice President

Administrative Assistant for five marketing coordinators

Created proposal submittals and RFQ specifications

FTP Transfer of files

Coordinated large brown bag presentations

Coordinated global marketing events

Created project sheets, resumes, and other marketing documents using software programs Quark, Adobe InDesign, and Photo Shop

Used accounting software for project management and time analysis reports daily

Monitored calendars

Completed firmwide and departmental administrative duties

Made travel arrangements

Ordered office supplies

Customer services and public relations

Carter & Burgess, Raleigh, NC Marketing Assistant. From 2004 to 2005, served in several capacities and was responsible numerous tasks, including:

Proposal writing and coordination for business practices

Marketing coordinator assistant

Provided project managers with marketing support

Facilitated client relationships via fax, telephone, and email

Management of project budgets

Ordering of supplies

Subcontractor coordination

Customer services and public Relations

Review, record, and verify consultant/contract, and invoices, including change orders and amendments for accuracy, contractual terms,and project funds available prior to obtaining appropriate approval levels for payments

Supplement the coordination efforts of multiple project managers by assisting with any project required deliverables, including inspecting field conditions, preparing scope of service documents, scheduling meetings, preparing, distributing, and filing agendas and minutes. Prepared weekly, monthly, and annual reports on project volume progress and cost.

AIA standard contracts

Project administrator for construction manager

Project assistant for two superintendents on the commercial/residential

Management of project budgets

Ordering of supplies

Subcontractor selections

Customer services and public relations

Project scheduling

Accounts payable/account receivable

S& J of Raleigh, Raleigh, NC Construction Project Managements Coordinator (Residential and Commercial). From 2001to As-needed, served in several capacities and was responsible numerous tasks, including:

Construction Manager

Project Assistant for two Superintendents on the Commercial and Residential

Modify Plans for Custom Builds

Invoicing, Accounts Payable/Account Receivable

Management of Project Budgets

Sub Contractor Estimates/Subcontractor Selections

Project Bids

Customer Services and Public Relations

Project Scheduling

Accounts Payable/Account Receivable

Document template productions

ARCADIS, Raleigh, NC Marketing Assistant/Project Assistant/Database Coordinator. From 1997 to 2002, served in several capacities and was responsible numerous tasks, including:

Administrative assistant for two vice presidents and support a group of nine project managers

Client correspondences via fax, telephone, and email

Handled phone calls from contractors and clients for six telecommunication companies (Verizon, AT&T, Sprint, and Nextel)

Coordinated marketing proposals for five business practices

Used accounting software for project management and time analysis reports daily

Timesheet coordinator

FTP Transfer of files

Monitored calendars for the vice president

Helped create a database for a cell phone tower (Verizon, AT&T, Sprint, and Nextel)

Created PowerPoint slides and Excel presentations

Made travel arrangements

Ordered supplies

Administrative assistant for executive level employees

Helped create, build, and enter information database using Access

Created other data bank tools

Project administrator for construction manager

Project assistant for two superintendents on the commercial and residential

Management of project budgets

Subcontractor selections

Customer services and public relations



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