James Charles Millard

303-***-**** (Home)

720-***-**** (Cell)

acxdil@r.postjobfree.com

SUMMARY:

. Over 10 years in project management performing all aspects of project

design, scope, layout, procurement, implementation, issue management and

closing. Extensive experience using Waterfall methodology to implement

infrastructures, software and equipment changes while supporting numerous

companies. Have been responsible for migrating over 10000 servers onto

new SVC's, updating medical software throughout USA, installing new

equipment to enhance existing infrastructures. Have provided program and

individual project status reports to management using standardized

processes. Experienced managing infrastructures, implementing ERP and CRM

software and installing subsystems within the environments for increased

profitability and efficiency. Have managed teams of up to thirty-five

individuals to achieve successful completions and worked closely with

vendors to ensure that implementations went smoothly. I am well-versed at

dealing with users and traveling to out-of-state sites to get the job

done. Have worked for such companies as IBM, Williams Communications,

TransFirst, Presbyterian and Providence Healthcare, Catholic Health

Initiatives, Exempla Healthcare, McKesson, Toshiba America where I

managed numerous implementations of up to $150 million in scope.

Core Competencies:

. Acted as Program Manager between the Project Managers and the other

elements of the organization.

. Experienced Sr. Project Manager within an IT Project Management Office.

. Have managed multiple concurrent projects with budgets up to $150

million.

. Well versed in implementing Medical and CRM software in a variety of

locations.

. Extensive usage of waterfall methodology to run projects from conception

to completion

. Expert in developing project scope, managing risk and PDLC.

. Extensive experience in a lead role managing cross-functional teams

through complex, large programs.

. Experienced at implementing and updating Billing Codes, have managed ICD-

9 and ICD-10 Upgrades

. Highly developed project implementation skills, in both software

development and infrastructure projects.

. Accountable for the success criteria, development, communication of

project deliverables.

. Creative approach to problem solving, to remove obstacles and achieve

results.

. Well versed working with change management process to remove potential

risks on projects.

. Proven track record in making a solid business case with the ability

influence others to gain buy in.

. Expert tracking and reporting project deliverables and status and

managing variances using issue escalation and the resolution process.

. Over 10 years' experience utilizing negotiation skills to achieve project

requirements regarding issues, scope, schedule, costs/budget and

resources.

. Experienced at evaluating business cases and workflows for vendor

requirements.

. Expert negotiating vendor agreements relating to project schedules and

budgets.

. Proficient at overseeing, monitoring and managing vendor performance to

ensure contract commitments.

. Adept communicator who keeps users and superiors appraised of project

status in group meetings.

. Experience includes concurrent management of multiple sites and multiple

interdependent work tracks.

. Uses MS Project, Rally (Agile), MS Visio, Clarity to maintain and track

project functions, efforts and overall project timeline.

Certification:

. Comp TIA Project+ Certified (1/2013)

. PMP Certification (Inactive 3/2013)

Education:

. Bachelor - Fine Arts, University of Colorado Denver, Denver, CO

(Graduated)

. Bachelor - Project Management, Metropolitan State College, Denver, CO

(Graduated)

. Associate - Information Technology, University of South Dakota,

Vermillion, SD (Graduated)

PROFESSIONAL EXPERIENCES:

Employer: CDI Client: IBM, Boulder, CO, Dec 2013 - Present

CMSS Project Manager (Contract)

Contracted as CMSS Project Manager overseeing the upgrade implementation of

server infrastructure at the Boulder Colorado site. Used waterfall

methodology to manage the migration of over 10,000 servers onto new SVC's,

numerous code upgrades of storage devices handling internal applications

and client data storage. Planned and managed all aspects of planning and

installation of new infrastructure and equipment replacement as needed.

Installed switches, SVC's and all types of storage devices (DS8K's, V7K's,

XIV'x, Flash storage etc.) to keep environments growing. Extensive

experience managing the decommissioning of EOL / EOS equipment as directed.

Worked with the stakeholders to determine the requirements, and then

oversaw the network equipment installation to ensure that all of the

expectations for contracted time, cost, requirements and demands of each

department were met. Position required managing groups and direct reports.

Spotlighted Achievements

- Worked with 20 groups to migrated all servers off of 6 EOL SVC's,

successfully migrating +10,000 when complete/

- Oversaw planning and installation of new equipment within project

constraints.

- Directed staff and contractors within project scope.

- Oversaw planning and implementation for improved functionality and

profitability.

Environment: Notes, MS Suite, MS Project, Windows 7

Employer: KForce Client: Amgen, Longmont, CO, May 2013 - November 2013

IT Project Manager (Contract)

Contracted as IT Project Manager overseeing the upgrade implementation of

Windows 7 Operating System at the Colorado sites. Also oversaw

infrastructure upgrades of mobile AT&T telecom systems. Managed the

migration to transition users to new OS. Planned and managed all aspects of

planning and installation of software needed for proper functioning and

upgraded equipment as needed. Worked with the stakeholders to determine the

requirements, and then oversaw the installation to ensure that all of the

expectations for contracted time, cost, requirements and demands of each

department were met. Position required managing groups and direct reports.

Spotlighted Achievements

- Oversaw planning and installation of new operating system within

project constraints.

- Directed staff and contractors within project scope.

- Oversaw planning and implementation for improved functionality.

Environment: MS Suite, MS Project, Windows 7

Employer: TransFirst LLC, Broomfield, CO, January 2013 - May 2013

IT Project Manager (Direct Contract)

Working as IT Project Manager overseeing the implementation of financial

software, ancillary software relating to Credit Card processing and

associated vendors. Also oversaw infrastructure upgrades of network and

telecom systems using waterfall methodology. Planned and managed all

aspects of planning, purchasing and installation of hardware needed for

proper functioning of infrastructure implementation. Worked with the

stakeholders to determine the requirements, and then oversaw the

installation to ensure that all of the customer expectations for contracted

time, cost, requirements and demands of each department were met. Position

required managing groups and direct reports.

Spotlighted Achievements

. Oversaw planning and installation of financial modules within project

constraints.

. Directed staff, vendors, suppliers and contractors within project scope.

. Oversaw planning and implementation of IT hardware and improved

functionality.

Environment: MS Suite, MS Project, Windows 7

Employer: Teksystems, August 2012 - January 2013

Client: Presbyterian Healthcare, Albuquerque, NM

Epic Revenue Cycle Project Manager (Contract)

Worked as Project Manager overseeing the implementation of Epic Revenue

Cycle Module and ancillary clinical software relating to Epic and

associated vendors at 3 hospitals and 15 clinics in New Mexico. Planned and

managed changes to billing codes so that they could be migrated into

Resolute module. Managed all aspects of planning, purchasing and

installation of ancillary programs using waterfall techniques needed for

proper functioning of Rev Cycle implementation. Because of coding

reorganization, I managed the team preparing for ICD-10 changes in the 3

hospitals. Worked with the stakeholders to determine the requirements, and

then oversaw the installation to ensure that all of the customer

expectations for contracted time, cost, requirements and demands of each

department were met. Position required managing groups and direct reports.

Spotlighted Achievements

. Oversaw planning and installation of 8 ancillary modules within project

constraints.

. Directed staff, vendors, suppliers and contractors within project scope.

. Oversaw Revenue Cycle implementation, ICD-10 preparedness and HIPAA

compliance.

. Oversaw planning and implementation of all IST involvement and user

satisfaction.

Environment: MS Suite, Epic Revenue Cycle, ICD-10

Employer: Wheatridge Internal Medicine, Wheat Ridge, CO, June 2012 - August

2012

Project Manager (Direct Contract)

. Contracted as Project Manager to oversee the construction of a new

Medical Office working with the General Contractor. After space was

completed oversaw the implementation of all needed hardware and clinical

software needed for proper functioning of office.

Environment: MS Suite, MS Project, Meditech 6.0, Windows7

Employer: KForce, January 2012 - April 2012

Client: Providence Healthcare, Seattle, WA

User Experience Project Manager (Contract)

Worked as Program Manager overseeing local project managers doing the

implementation of Epic Ambulatory software at 3 hospitals and 55 clinics in

Washington state and Montana. Planned, oversaw and managed all aspects of

equipment planning, purchasing and installation using waterfall

methodology. This included producing SOW's, BOM's and PO's needed for each

location. Worked with the stakeholders to determine the requirements, and

then oversaw the installation to ensure that all of the customer

expectations for contracted time, cost, requirements and demands of each

department were met. Established metrics for future follow-up with all

users to make sure that they were satisfied with what they had. Position

required managing groups and direct reports.

. Implemented EPIC Ambulatory module at 3 hospitals and 55 clinics.

. Oversaw planning and installation of $149 M dollars of equipment within

project constraints.

. Managed installation of infrastructure needed for software in locations.

. Directed staff, vendors, suppliers and contractors within project scope.

. Oversaw planning and implementation of all IST involvement and user

satisfaction.

. Managed preparations for ICD-10 implementation

Environment: MS Suite, EPIC Ambulatory, Windows7

Employer: CHI (Catholic Health Initiatives), Englewood, CO, October 2010 -

December 2011

MFP Project Manager II (Direct Contract)

Travel for the management of IST involvement in all new construction and

remodeled spaces at major Chattanooga hospital and upgraded software at new

hospital in Lexington KY area. This included the management of the Software

Development Life Cycle (SDLC) for the Computrition, OBTV and MUSE

implementations at St. Josephs Mount Sterling hospital. The Chattanooga

project involved reworking the budget to rectify a $330,000.00 shortfall

with vendors and local staff to assure proper project financial basis.

Worked with the stakeholder to determine the requirements, and then oversaw

the installation to ensure that all of the customer expectations for

contracted time, cost, requirements and demands of each department were

met. Performed follow-up with all users to make sure that they were

satisfied with what they had. Position required familiarity with MS

Project, Remedy and Clarity.

. Oversaw planning and installation of $55.7M dollars of equipment within

Chattanooga project constraints.

. Used waterfall methodology to keep all aspects of projects moving

smoothly to completion

. Purchased equipment and was able to save an additional $1,500,000 over

budgeted costs.

. Installed clinical software which allowed records to update.

. Directed staff, vendors, suppliers and contractors within project scope.

. Oversaw planning and implementation of all IST involvement and user

satisfaction.

Environment: MS Suite, Remedy, Clarity, MS Project, Windows7

Employer: Exempla Healthcare, Denver, CO, October 2005 - October 2010

IT CRM Project Manager (Direct)

Managed and oversaw IST involvement in all new construction and remodeled

spaces at three hospitals and thirty-five clinics around the Denver Metro

area. Planned, oversaw and managed all aspects of large Epic electronic

record system equipment implementation project. My Epic experience includes

implementing Epic Inpatient Clinical System, Epic Ambulatory EMR, Epic HIM,

Epic ASAP / Emergency Department, Epic Rx Pharmacy, Epic ADT / Prelude,

Epic Resolute Hospital and Professional Billing, Epic Claims. Because of

frequent interaction with users, multiple project teams, outside vendors

and suppliers able to develop resource planning and implementation

schedules. Used waterfall methodology extensively to keep on schedule. The

IST portion was $58M of a $150M project; I oversaw pay requests and managed

this project in total. As part of new billing changes worked with staff to

upgrade codes and eliminate outdated materials to be able to migrate to

Resolute. Did follow-up with all the users to ensure that they were

satisfied with what they had. Worked to make sure that all departments were

made aware of new equipment that might make their job easier. Prior to

Epic, Managed ICD -9 implementation, installed Meditech in nineteen clinics

and maintained users in the hospital.

. Managed SDLC process required for the changes requested in the creation

of screen layouts to meet user expectations in software acceptance.

. Managed EPIC implementation of 9 modules at 3 hospitals in Denver.

. Oversaw planning and successful implementation of equipment within

infrastructure.

. Saved 30% of equipment costs by negotiating with suppliers to engineer

value to company.

. Member of committee to establish PMO within organizaion.

. Established asset control and company-wide equipment inventory to

determine outdated equipment.

. Built 16 clinics and remodeled 9 departments on time/ under budget.

. Member Tech Infrastructure Committee and Change Control Committee

ensuring up-to-date communication of projects.

. Effectively directed staff and contractors.

Environment: MS Suite, EPIC Ambulatory EMR, EPIC, HIM, EPIC ASAP, EPIC Rx,

EPIC ADT/Prelude, Resolute Hospital and Professional Billing, Epic Claims,

Epic Inpatient Clinical System

Employer: Williams Communications, Denver, CO, October 2000 - October 2005

IT Program Manager (Direct)

Managed and oversaw IST involvement to oversee network and develop Support

system at regional office. Planned, oversaw and managed all aspects of

network and desktop support. Developed Help Desk and ancillary systems that

reduced service calls from over 25 /day to 25 /week. Because of this was

asked to consolidate national help desks to be more efficient. Project

resulted in saving over $500,000 in the first year. My experience includes

implementing desktop standards and asset control allowed for reduced

problems and user issues. Because of frequent interaction with users,

multiple project teams, outside vendors and suppliers able to develop

resource planning and implementation schedules. I oversaw 15 people and

managed numerous projects to improve efficiency. Did follow-up with all the

users to ensure that they were satisfied with what they had. Worked to make

sure that all departments were made aware of new equipment that might make

their job easier and created the projects to get them implemented. Left

when office moved to Kansas City.

. Managed Help Desk installation around US that saved $500,000.00 in first

year

. Oversaw planning and successful implementation of equipment within

infrastructure.

. Saved over 30% of equipment costs by negotiating with suppliers to

engineer value to company.

. Established asset control and company-wide equipment inventory to

determine outdated equipment.

. Effectively directed staff of 15.

Environment: MS Suite, Windows

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