Sharon McClain

Irvington, NJ

acxd7v@r.postjobfree.com - 862-***-****

Immediately available for the position of Sales/Customer Service Call Center position I was looking for a good position in a call center when I came to know incidentally about the vacant position at your call center advertised on career builder. I am very pleased to offer my services for this position.

I have experience of working with three (3) call centers for the customer service and sales dept. as a representative and supervisor. I also have all the qualities that an individual should have for call center services for customers. This is my specialty to leave the customers satisfied. To my advantage I have:

...Sales Customer Service Supervisor

...Outgoing and energetic attitude

...Good listening skills

...Technical interpersonal qualities

...Multitasking ability

...Problem solving capability

...Relevant computer skills

...Comfort-ability of mind while communicating with customers

...Retention/Upsell

I am sending a copy of my resume enclosed with this cover letter that describes additional information about me. I would like to have an appointment time from you when applicable to discuss detail information about me and your company. I am certain you will consider me for this job. Completed Liaison responsibilities for company. Looking forward to hear from you soon.

PS: Thanks in anticipation

Sharon McClain acxd7v@r.postjobfree.com (862} 218-6940 cell (call anytime Willing to relocate: Anywhere

Authorized to work in the US for any employer

WORK EXPERIENCE

Customer Service/Sales Benefits Specialist Coordinator TMG Advocacy Services LLC Insurance Brokerage Company - Newark, NJ - June 2014 to Present Responsibilities

Summary of Skills

• Call Center Sales/Telemarketing/Consultant/Product Knowledge

• Expert Sales Experience/ Client Care Coordinator As a Benefits Coordinator Specialist my duties also consist of explaining various health plans. Monitoring Call Evaluations and Ques, Create Rebuttals. Coaching team members .

• Excellent Customer Service Skills Inbound/Outbound Sales/Expeditor

• Professional Phone Manner Proficient in Retention/Expediting

. Liaison responsibilities / Bill Mediation / Collections Responsibilities are to take inbound/outbound call regarding products that company services. Act as liaison for company. Answer any and all questions to client accounts. Currently pre screen potential clients and to see if they pre qualify to get health insurance that's affordable..Also educate potential customers for products we sell that best fits the customers needs. . Process insurance claims, posing charges and receipts. Monitor calls, I am authorize to sell prescription plans/upsell products. .Work with various Health plans and agencies. Go over different polices and procedures with customers .Handle customer complaints, and or concerns in a timely manner. Answer and follow up on voicemails, do outbound/inbound calls average calls 200-250 . I'm very knowledgeable for bi-laws in several states of health plans.. Also work with collections dept. etc . Accomplishments

Maintain consistent performance and willingness to learn the insurance industry that inspired my manager to recommend me in a short amount of time to become a license health/accident/life insurance agent. Sales Customer Service Industry

Skills Used

Knowledge of major medical carriers throughout the US along with state insurance policies and procedures. Call center experience that comes natural to me. Dealing with angry and aggressive customers. Pressure of meeting performance targets and maintaining positive over long shifts. My computer experience, my leadership and to always remember how to be a supportive follower. Pricing/Delivery Customer Service Coordinator

Driscoll Foods - Clifton, NJ - July 2012 to June 2014 Responsibilities

Summary of Skills

• Proficient in Marketing Sales Call Center/Telemarketing/Consultant

• Expert Sales Experience Retail/Food Medical Health-Written/Verbal

• Excellent Customer Service Skills Inbound/Outbound Sales/Expeditor

• Conservative Fashion Consultant Data Entry/Medical Billing/Collections

• Professional Phone Manner Proficient in Retention/Expediting

• Product Manager/Time Management Proficient in Business to Business (B2B)

• Assistant Manager Retail Sales Excellent team leadership/Coordinator

• Support Counselor/Direct Care Administrative/Clerical Expertise

• Leadership Skills/Decision Maker Diversity Awareness/Train Employees Work Experience

Driscoll Foods Warehouse “ Contract Assignment Temp” Clifton, NJ 05/3013 - Sr.Expeitor/Customer Serv. Dept. Expediting all depts..Admin assn’t. Speed the process of delivery of stocking food, and merchandise to all depts. Head Checker/pricing coordinator.. Assisted customers with inquires to customer service complaints and questions, resolve resolutions to satisfy customers and company policies and procedures, perform data entry, supervise, worked as cashier. Proforms MS Office and Programming. Warehouse, Forklift, checker, loader etc.

Acorn Marketing Woodland, Park, NJ 07/2008 – 03/2012 Sr. Sales Marketing Rep/Collections Located potential territories for marketing products, Business to Business Sales, telemarketing, retention. Displayed merchandise, updated telephone listings. Transfer to Collections dept. Process claims recommended liens, levies and wage garnishments. Meet with dept heads. Influence customers to buy products. Assisted display maintenance, marketing on computer. BCI International (Macy’s) Short Hills, NJ 05/2005 – 07/2008 Assistant Manager Sales (Fur Consultant) Assisted vendors and buyers with merchandising, display maintenance, and housekeeping, Monitored employee functions and employee transactions to reduce end of the day deficiencies. Admini Assn’t. Participated in store-wide inventory and cycle counts. Communicated with customers on their on the opinions/ and options of receiving their purchased goods. Specialize in Furs/Coats/ Accessories etc. Top 10 Sales Associate in Northern New Jersey. Essex County Parks and Recreation Newark, NJ 03/2003 – 05/2005 Sr. Clerk/Customer Service Rep. Collaborated with dept. heads and administrators for daily functions of work load. Directed customers to various departments. Completed and checked time sheets. Answer heavy volume of calls in call center Assisted clerical functions in the department. Dispensed work load. Law Offices of Pressler & Pressler Cedar Knolls, NJ 02/2000 – 03/2003 Collector/Assn’t Paralegal Skip Tracer Verified debtor’s geographic and confidential information for collection purposes Processed claims in which did not exceed the statute of limitations. Recommended liens, levies and wage garnishments on debtors . Followed FDCPA rules. Updated claims daily utilizing the State of New Jersey and New York court system database. Worked with attorneys on a daily basis EDUCATION KEAN UNIVERSITY UNION, NJ 07/1978 – 06/1980 EDUCATION

pursuing in Business Mgn't

Kean University - Union, NJ

1978 to 1980

SKILLS

Excel (10+ years), Microsoft Office (10+ years), Microsoft Word (10+ years), MS Office (10+ years), Marketing (10+ years), Sales (10+ years), Troubleshooting (10+ years), Customer Service (10+ years), Call Center (10+ years), Five-9 (5 years), Retention (10+ years), Upselling (10+ years) ADDITIONAL INFORMATION

862-***-****

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