Customer Service Representative
Resume:
Persis Martinez
*** *. ***** *********, ******, AZ 85706
acxd6m@r.postjobfree.com
EDUCATION:
Empire Beauty School, Tucson AZ 2010 - 2011
High school
CERTIFICATION:
The Art of Sales, Tucson AZ
Sales Certificate
Pima Medical Institute, Tucson, AZ
Medical Secretary Certificate
Pathways, Tucson, AZ
Office Assistant Certificate
Vector Sales, Tucson, AZ
Sales Representative Certificate
PROFESSIONAL EXPERIENCE:
Randstad/Infinity, Tucson AZ Jan 2016 – Mar 2016
Payment Customer Service Representative
Responsibilities:
Greeted customers
Scheduled appointments
Created and maintained customer electronic files
Condensed hardcopy files for more efficient use of storage space
Filed alphanumerically
Explained options and advantages of each to customers in understandable terms
Transcribed supervisors’ comments and notes
Copied and collated tax information for customers
Typed memos, correspondence, reports
Identified options satisfying customers’ wants or needs
Bracamonte Tax Service, Tucson AZ Jan 1997 – Sep 2015
Bilingual Receptionist
Responsibilities:
Greeted customers
Listened to customers to identify what they really wanted or needed
Bused restaurant and bar tables
Translated for customers and staff
Operated cash register: cash, check and electronic payments
Stored customers’ valuables in safe
Holiday Inn, Tucson AZ Oct 2011 – Oct 2013
Front Desk Receptionist
Responsibilities:
A calm, professional demeanor when dealing with customers
A neat, clean work environment
Received, sorted and distributed mail
Reminded old customers telephonically of available services
Directed customers to appropriate areas, departments or personnel
Verizon Wireless/APAC, Tucson AZ Aug 2009 – Mar 2011
Customer Service Representative
Responsibilities:
Received in-bound calls from customers
Answered questions and concerns regarding cell phone statements
Provided technical support to concerning cell phones problems
Multi-line telephone system: answered questions, took messages, transferred calls
Programmed customers’ cell phones
Processed credit applications
Up sold new/additional products or services
Adjusted customers’ accounts according to company guidelines
Took orders from new cell phone customers
Stocked shelves with merchandise
Mervyns, Tucson AZ Nov 2007 – Jan 2009
Guest Services Representative
Responsibilities:
Reserved rooms for customers
Assigned rooms
Blocked rooms/banquet halls per customers’ requests
Set-up banquet halls for events
Provided towels to customers
Pride Staff, Tucson AZ Jan 2006 – Jan 2009
Inventory Clerk/Receptionist
Responsibilities:
Inventoried, merchandise and supplies in stock
Input inventory totals in database
Computed inventory balance, price, and cost
Calculated and balanced out in inventory totals
University Physicians, Tucson AZ Aug 2002 – Oct 2005
Medical Secretary
Responsibilities:
Checked patients in/out
Taking care of patients
Making sure that patients are comfortable.
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