RONALD HERNANDEZ

**** **** ******* *** ***, Las Vegas, NV 89104

Home: 702-***-**** - Cell: 702-***-**** - acxd5d@r.postjobfree.com PROFESSIONAL SUMMARY

Call Center Representative versed in customer support in high call volume environments.Past 6 years worked in transportation industry.Paratransit for 4 years.Airport shuttle 2 years.Talented Flight Attendant trained extensively in all aspects of aviation. Have strong back ground in customer service.Served in marine corps for 10 years. SKILLS

Safety-conscious.

DOT regulations.

Fast learner.

Safety management.

Follows procedure.

Commercial driving expertise.

Computer-savvy.

Defensive driver training.

Global travel.

Credit card processing.

WORK HISTORY

09/2016 to Current ATT ISM Agent

Sutherland Global – Las Vegas

Call center ISM Agent handling combine billing for ATT, Direct TV and MobilityLearned and worked on multiple software systems while taking calls for payments. billing issues and service related calls Inbound calls for new service and information on all our products. 08/2014 to 06/2016 Coach Operator

Transdev – North Las Vegas

Pre and post trip inspection on coach.Picked up passengers on time.Collect fares and accountable.Maintain a safe and friendly environment. 07/2013 to 08/2014 Coach Operator

First Transit – North Las Vegas

Pre and post trip inspections on coach.Collected fares and were accountable.Picked up passengers on time.Provided a safe environment and comfortable ride. 11/2011 to 06/2013 Airport Shuttle Driver

Bell Transportation – Las Vegas, Nevada

Collected fares.Put bags in van.Dropped off and picked up passengers at various hotels.Provide safe comfortable ride.

09/2002 to 06/2010 Domestic Engineer

None – Naperville Il

Volunteered at elementary school.Preformed home chores.Managed a household of 5.Arranged all travel plans.

EDUCATION

2011 Professional Certificate: Dental Assistant

Pima Medical Institute - Las Vegas, Nevada

Associate of Science: Environmental restoration

University of San Diego - San Diego, California

Associate of Science: Environmental Science

United State Marine Corps - Various

REFERENCES

Michael Ozuna

Aria- Table games dealer.

702-***-****

Email: acxd5d@r.postjobfree.com

Leigh Ann Borchik

Adult Caretaker.

702-***-****

Sherri Williams

Accounting Executive.

613-***-****

Email: acxd5d@r.postjobfree.com

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