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Customer Service Manager

Location:
Kyle, TX
Posted:
November 02, 2016

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Resume:

MILAN K. FINCHUM JR.

512-***-****• acxcux@r.postjobfree.com

SUMMARY

Thirty years of financial, accounting and credit experience, ranging from commercial lending to the commercial construction industry, at branch and corporate level. Areas of expertise include credit underwriting and analysis, commercial construction contract procurement, property insurance coverage damage estimation, commercial property lien and bonding laws. Tax law as it applies to processing and auditing returns. WORK EXPERIENCE

TAX EXAMINER

2015 PRESENT

United States Department of the Treasury, Austin, TX Audit, code and edit domestic and international tax returns for the Internal Revenue Service division of the United States Department of the Treasury, utilizing current and acquired knowledge and training that includes accounting principles as well as tax code compliance. Review international identification documents for validity in the process of assigning Tax Identification Numbers to foreign individuals working domestically. INDEPENDENT INSURANCE ADJUSTER 2012 2014

Respond quickly to claim and catastrophic events within 48 hour window, responsible for managing claims inventory, determining legal liability and extent of damage to persons and property assisting agents in the resolution of claims by working with policyholders to investigate, evaluate, negotiate and conclude claims including verification of coverage, assess their losses and pay for covered losses within the carrier’s policy guidelines within a wide range of policies to include; Homeowners, Renters, Rental Dwelling, Farm and Ranch, Manufactured Homeowners and Commercial. This involves initial contact with the policyholders, setting up appointments, inspecting and assessing covered damages, creating a written or computerized estimate, documenting all activities associated with a claim, and providing excellent customer service through the entire claims process. Licensing and Certification fully achieved through in class, online and certified study and training over the 2 year time span. PARTNER/ACCOUNTANT 2010 2012

LITTLE LEAPING LIZARDS.COM

Maintain all accounting and financial records for personalized infant material products partnership. Development and continued maintenance of company’s website. Marketing, consignment and retailing of finished sales product through independent shops, trade shows and web site. Management of inventory control and purchasing of material through wholesale and retail distributors.

REGIONAL CREDIT ANALYST 2009 2010

CMC Rebar Central Regional Office, Austin, TX

Managing multiple facility A/R with average monthly balance of $50 Million, maintaining average annual DSO of 47 and 90+ day delinquency under 5%. Member of National Association of Credit Managers (NACM). Experience in project management and asset protection through property lien and bond filing. Promoted from single facility Credit Manager.

CREDIT MANAGER 2004 2009

CMC Capitol City Steel, Austin, TX

Single facility Credit Manager with average monthly A/R balance of $10 Million, maintaining average annual DSO of 47 and 90+ day delinquency under 5%. Commercial contract and purchase order certification through American Institute of Architects (AIA).Texas Department of Transportation (TXDOT) certification in DBE/Minority Owned Businesses contracts and purchase orders.

REGIONAL CREDIT ADMINISTRATOR 1999 2004

McCoy’s Building Supply, Corporate Office, San Marcos, TX Managing multiple facility A/R and billing with average monthly gross sales of $6 Million. Initiated implementation of asset protection for Texas region using valid lien and bond filing laws. CREDIT UNDERWRITER 1996 1999

Wells Fargo, Southwest Regional Office, San Antonio, TX Underwriting credit requests for loans of all lines from 100+ branch locations. Lines include auto, line of credit, home equity and home improvement. Effectively reviewed an average of 50 loans daily with a 95% efficiency rate. Expert analysis using all credit reporting bureaus as well as consumer financials. EDUCATION

Finance Major/Economics Minor, University of Central Oklahoma, Edmond, OK Texas All Lines Adjuster Pre Licensing Course, TDI Course #80530 Wind and Hail Adjuster Training Course, TDI Course #30759 Xactimate 27 with Sketch, TDI Course #30761

State Farm FIAC broadcast for Estimatics and Policy Certification



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