Pearl Luciani

San Diego, CA *****

559-***-****

acxctd@r.postjobfree.com

CUSTOMER SERVICE INDUSTRY

Years experience working in Hair Salons/Spa, part-time

Years experience in retail sales

Call Center Experience

Cash-Handling Accuracy

Experience-Ticket Agent SWA

Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and resolve customer issues with expediency

Customer Service Excellence

Loss Prevention

Merchandising & Stocking

Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment

Calmed upset/angry customers, researched and rapidly solved problems

Filing, Database & Records Mgmt.

Bilingual in Spanish

EXPERIENCE

HHSA-Child Welfare Services

Oceanside, CA 92054

Supervisor, 2009-present

Customer Service

Supervise 7-16 employees

Train new Supervisors

Responsible for Facilities

Payroll/KRONOS

Brighton Collectibles

200 E Via Rancho Parkway, #117, Escondido, CA 92025

Retail Sales Clerk, part-time/seasonal, 2012-2014

Courteously greet customers and efficiently process transactions within busy, fast-paced retail environments

Operate cash register, and computers to itemize and total customer purchases

Collect payments and make change for cash transactions

Balance drawer at the end of closing shift

Assist with store stocking, floor-sets and opening/closing procedures

COACH

200 East Via Rancho Parkway, Space #343, Escondido, CA 92025

Retail Sales Clerk, part-time/seasonal, 2014

Demonstrated ability to keep track of repeated customers, their likes and dislikes and their contact information; Proven ability to anticipate customer responses

Displayed a positive, helpful attitude on a daily basis that was consistently praised by customers and employees alike

Accomplishments:

Repeatedly recognized for excellent job performance and customer service in all positions

Commended by supervisors for flexibility in changing work hours when asked and filling in during scheduled off-days for absent employees

Displayed a positive, helpful attitude on a daily basis that was consistently praised by customers and employees alike

EDUCATION

High School Graduate, Fresno, CA; Marinello School of Beauty-Certificate received-License Cosmetologist and Makeup Artists Attended Fresno State University, Fresno, CA; currently enrolled at Palomar College, San Marcos, CA

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