Sherrinika V Thomas

**** ******* ***., ************, **. 32208 904-***-**** acxcsy@r.postjobfree.com

Profile

Skilled executive with extensive background in & knowledge of customer service (inbound/outbound contacts), mortgage (loan/title processor), commercial & consumer lending. Skilled in developing & implementing competitive programs & services. Exceptional organizational, analytical, and managerial skills. Well-informed with proprietary software for data entry & retrieval; update & maintain customer data. Familiar with general office equipment including copier, fax machines, &10 key keyboard, multi-line telephone, etc.

Professional Experience

February 2013-Current Chart Wells Food & Dining Service

Cashier & Food Service

Ensuring a Daily well balance meal to the children of Duval County Public Schools. On a day to day bases I provide the kids with a nutrition’s Breakfast & Lunch also interact with the kids during lunch time one on one as they cash out @ the register along with other daily task in the Cafeteria.

February 2012-August 2012 AT&T Corp.

Sales & Service Rep ll

Provide customers on a daily bases with question/concerns about the uverse/ Telco account. Made changes to their existing service whether if it was upgrading/down grading their service made payments through our epay /ivr system, adjusting the account by crediting with the right allowed amount necessary to retain them as a happy customer with AT&T.

July 2011- January 2012 Sally Foxx Agency, LLC.

In Home Support

Provide in home support in which required me to interact with the clients in home & outside the home, prepare cooked meals (Breakfast, lunch & dinner) depending on which shift I worked. Help out with everyday living, so they can have a since of independence.

January 2007- July 2009 Benton Express Inc.

Safety Clerk

Job included but not limited to daily entry of Truckers logs & timecards. Implemented monthly & quarterly reports interacted with other terminals throughout different states.

Worked with daily equipment such as computers, multi- phones lines, faxing & other office supplies.

June 2006- August 2006 Citizens Property Ins. (Spherion Staffing)

Data Entry

Job responsibilities involved working with several of software (Microsoft outlook, word excel, access, etc.) I was involved in handling the multi-peril endorsements, wind, faxing, copying. Overall inputting in new information that has come in involving new policies for their home property to be insured in case of a disaster.

April 2006- June2006 Universal Motor Credit (Spherion Staffing)

Data Entry

Job Responsibilities consisted of inputting new loan application from various states & counties, for per-approval finance loan for an automobile. Worked one on one with various car dealers, faxing & sending information needed to finalize the loan.

September 2004 - July 2005 Washington Mutual Mortgage

LS Research Support Analyst II

Job Responsibilities consisted of analyzing converted data as well as review the edit reports and submit final review results to Management for approval. Maintaining a close interrelation with internal and external attorneys to ensure that the best cost efficient methods and strategies are exercise when administering class action lawsuits and other suit settlements. Managed caseload of more complex lawsuits, requested for detailed information including Discovery requests, document retrieval, and Interrogatories.

January 2004 -July 2004 Bank of America (Adecco Staffing)

Document Specialist I

Responsibilities include obtaining necessary information to process and complete mortgage loan files. Verifying documentation for accuracy and completeness. Prioritizes closing document requests from the brokers for the closing department.

August 2001 - February 2003 MV Transportation

Reservation Supervisor

Responsibilities include daily dispatch operations of service, in compliance with the city of Jacksonville, FL and in conformance with company procedures. Ensure daily dispatch systems are performing in all functions of operations, including overseeing dispatchers, reservationists, and drivers.

Education June 1994 William Marion Raines High School, Jacksonville, FL

References References are available on requ