SUMMARY:
Business Systems Analyst with extensive 7+ years experience in working with business processes, data, and quality using a broad variety of information systems. Proven ability to deliver complete, well organized analytical reports to senior management for decision-making. Focused on delivering quality work on time.
TECHNICAL SKILLS & APPLICATIONS:
OpenText Livelink, SharePoint, JIRA, Alfresco, MS-Project, Remedy, MS-Access, SQL Server 2005, MS-Excel expert, Clarity / Niku, Business Objects, Trackwise, Visio, Primus, Symposium, Blue Pumpkin, Nova Web, HTML, PeopleSoft, SAP, PVCS Tracker, PVCS Version Manager, AQT, Salesforce (SFDC)
PROFESSIONAL EXPERIENCE:
Robert Half International – San Ramon, CA
2011-present
BUSINESS SYSTEMS ANALYST, IT (2011 – Present)
Managed multiple and complex projects including Enhancements and New projects
Maintained user permissions and defined hierarchies for internal applications
Migrated legacy document system (PVCS Tracker / PVCS Version Manager) to new document system (Livelink)
Provided recommendations for new folder structure and setting security in Livelink system
Followed the System Development Life Cycle (SDLC) to assure proper validation for the design, development, implementation, and testing of specifications for Enterprise wide CRM application
Designed Enterprise wide SOX compliance issue tracking system (JIRA)
Created training plan and trained cross-functional teams on Enterprise wide applications
Streamlined the cost estimation process for the largest IT department
Gathered, documented and analyzed requirements for Smart pdf & Teleform Coversheet questionnaire from business users to create standardized forms
Acted as business liaison with the end-users in the field offices, project managers, business owners, security and IT, to ensure that functional requirements were clearly defined and met
Developed the system documentation, test plans, workflows, process diagrams to ensure that requirements were met and to ensure that there were no critical defects
Lead the team that is responsible for Estimates. Lead weekly meetings, prepared and published Monthly Release Plan and meeting notes on SharePoint, ensure projects were properly funded and approved.
Supporting SFDC with Fit-Gap analysis and creating FRDs.
Supported successful implementation of technical solutions by providing business process analysis, best practice research, detailed requirements definition, user-centric functional design, vendor evaluations, systems assessments, and user acceptance testing facilitations
Responsible for development of the roadmap/on boarding reference guidebook for the BSA team
Lead on integration and the business transformation process of our Survey System and reporting structure.
Genentech, Inc. – So. San Francisco, CA
2003-2011
BUSINESS / DATA ANALYST, Quality System Support (2009 – 2011)
Primary systems analyst for twelve global manufacturing sites. Responsible for gathering and understanding business needs, analyzing information, and delivering reports and graphical presentations to the VP and Directors of Global Pharma Quality Systems.
Analyzed the impact of changes to existing validated systems and processes and made appropriate recommendations which improved productivity by 80%
Led a cross-functional team to streamline and improve compliance assessment process which resulted in full compliance with external audit
Created new training guidelines for team members to assist with navigation of new applications
Provided quality evaluation of computerized system changes and determined impact to validated systems, business processes, and controlled documentation
SME for multiple applications (FileNet, Remedy, Trackwise Systems, Livelink)
Monitored and tracked the deliverables for Compliance Assessments forms and resources.
Managed documents on SharePoint & Opentext Livelink for Global offices
QA CHANGE CONTROL ASSOCIATE / Project Coordinator, Quality Systems Support (2006 –2008)
Managed several small scale projects for the Change Control Department working with vendors, internal resources and management.
Managed two mid-size projects for departments, including vendor selection, budget negotiations, specification requirements and presentation to senior management
Provided analytic metrics on changes and impact to the manufacturing hardware and processes
Documented and tracked changes, archived them for compliance purposes and communicated to key stakeholders
Provided management reports that addressed discrepancies for Corrective Actions and Prevention Actions (CAPA)
Created easy-to-use checklists that improved navigation into new version of Trackwise Systems and saved time in answering questions
Helped team to understand technical documents
Led meetings for Change Control and Supply Chain groups to resolve change order discrepancies
SYSTEMS ANALYST, Global IT (2003 – 2005)
Provided technical support to over 8,000 internal & remote customers in an enterprise environment, including various hardware platforms (Windows NT, 2000, XP and Mac; and various applications such as Clarity, Livelink, PeopleSoft, SAP, Brio and Hyperion).
Used Clarity to manage projects, issues, risks and change requests
Increased efficiency rate by 48% through documenting the support process and recommending changes to improve efficiencies. Received formal performance recognition for efforts
Provided on-boarding training to new personnel at service desk and within two weeks analysts were able to attend live calls
Fremont Bank, Hayward, CA
2003-2003
LOAN PROCESSOR SPECIALIST
Prepared loan reports /contracts and effectively communicate loan status and issues with Loan Officer and/or Supervisor. Responsible for calculating loans using Fileserv, ITI, Filemaker Pro, Premier Image Director, Easy Lender.
Responsible for checking, sorting and compiling data relevant to loan applications
Calculate and update payoff status, impound accounts and supplement taxes
Export and Import data into Midanet/Mornet for Fannie Mae and Freddie Mac transmissions
Providian Financial Corporation, Pleasanton, CA
1999-2002
PROGRAMMER/BUSINESS ANALYST
Responsible for full development lifecycle of Fraud Inventory and Auto Charge Off applications including analysis, development, deployment, testing and maintenance.
Wrote interfaces for the legacy system to extract data for applications and converted applications from FoxPro, Visual Basic 5.0 to Visual Basic 6.0
Provided technical support to over 250 business users
Maintained SQL Server databases and internal Fraud website
Contour Software (Subsidiary of First American Financial), Campbell, CA
1999
VISUAL BASIC PROGRAMMER
Provided maintenance and fixed bugs for the Mortgage and loan processing application software (e.g. migrated Loan Handler Program from VB3.0 to VB5.0)
Oracle Corporation, Redwood Shores, CA
1998-1999
CONTRACT SPECIALIST, Sales Alliance
Responsible for validating contracts, order entry systems, supporting customers and sales staff for contract and order services. Recognized as the most proficient Contract Specialist in the group by senior management.
EDUCATION:
Masters in Business Administration (DeVry University, Fremont, California)
Bachelors in Accounting (University of Bombay, Bombay, India)
Certifications:
Certificate in Computer and Information Science (Diablo Valley College, CA)
MCP Certification
MAC OS X Certification
STI Certification