SURESH KUMAR. G RES ADDRESS - GIRIJA BHAVAN, OONAMPARA,

KOLLODE P.O, KATTAKADA, TRIVANDRUM,

KERALA, INDIA .

MOB NO - +91-974*******(INDIA),+91-974*******(INDIA)

Email : acxcl5@r.postjobfree.com

JOB APPLIED FOR THE POST OF: FLOOR MANAGER / ROOM SERVICE MANAGER / NIGHT MANAGER or suitable vacancies.

OBJECTIVE: In pursuit of suitable position in the field of F&B Service, Housekeeping, Front office & Food Production Supervision with an organisation of high repute.

PROFILE: Experienced professional in Hotel Operations & Management with 6 years of progressive work knowledge in handling F&B Service, Housekeeping, Front office, food production & Supervision with overall efficiency. Holds good team management, Communication, Administration & Interpersonal skills.

*Worked at SUTHERLAND GLOBAL SERVICES (Cochin) as CONSULTANT since Sept 2014 to June 2016.

Job Profile;

Customer support and sales (Voice) International.

Technical support (Non Voice) International.

Handling customer support and sales for Equifax Credit Bureau.

Worked for AT&T Order management centre.

Taking care, verifying and resolving AT&T customer Fibre optic service orders.

Responsible for handling Intel security McAfee Anti-virus customer support.

Responsible for taking Intel security McAfee Anti-virus technical support chats.

Supporting Intel security McAfee Anti-virus technical screen sharing via customer support chat.

Worked at M/s. HASSAN & HABIB SONS OF MEHMOOD CO. W.L.L (Bahrain) as Stewarding manager (Kitchen In charge) cum SERVICE INCHARGE since Sept 2012 to Mar 2014. (FINE FOOD CATERING DIVISION) BAPCO PROJECT.

Job Profile;

Responsible for checking, planning accordingly for events/ parties scheduled for the day.

Assigning required utensils, chafing dish, menu review.

Maintaining utensils store record and tallying after party.

Maintaining record of glassware and their breakages .

Ensures kitchen and entire restaurant is neat, clean at all times and maintained as per HACEP health authority specifications.

Responsible to oversee dishwashers are in good condition.

Supply of utensils on time to waiters and supporting staffs.

Maintaining food temperature and recording the log book as per standards.

Handling left over food and proper disposal ways.

Maintaining back area and ensuring plates are stacked in order.

Arranging buffet, tagging of food, fuel lights and picking of food & placing in Banquet hall.

Handling Buffet Counters, work areas, frequent restocking.

Outdoor catering and clearing of buffet after function.

Assistance and coordination with executive chef in preparation of food.

Assigned for handling cash.

Coordinating with kitchen team for timely preparation of food as per orders.

Handling customer feedback and telephone calls.

Worked at M/S. EBRAHIM ALI TRADING W.L.L (BAHRAIN) as SALES & MARKETING MANAGER (except wholesales (Sept 2011 to Sept 2012).

Job Profile;

Handling team of Merchandisers, checking their work progress.

Verifying stocks, validity of the products.

Check Proper display and arrangements of stands.

Responsible for verification of goods delivered to store as per LPO.

Giving salesman a particular yearly targets to achieve as per instructions from authorities .

Visiting all clients and conducting meeting for progress on sales and marketing.

Worked at ITC FORTUNE HOTELS (Welcome group), THE SOUTH PARK, TRIVANDRUM, KERALA, INDIA (5 star hotel) as ROOM SERVICE CAPTAIN (INCHARGE) (NOV 2009 to AUG 2011).

Job Profile;

Responsible for supervising daily room service operations.

Coordinating with guests, listening to their needs, presenting ideas and solutions to their requirements.

Remain calm and stay focused during crisis and the high pressure of operation in progress.

Responsible for taking job briefing of room service waiters.

Welcoming and explain guests regarding food menu served at room.

Ensure room service stocks are available at all times in room service store.

Assigned room service waiters to keep the room service area clean, neat and presentable manner.

Help order takers to take order and handle cash when they are at break or on leave .

Assigned room service waiters to check the floors for clearance every hour periodically.

Worked at HOTEL VIDHYA, KOLLAM, KERALA (3 star hotel) as NIGHT MANAGER (FLOOR MANAGER) (APR 2009 to OCT 2009).

Job Profile;

Coordinating with guest, listening to their needs, presenting ideas and solutions to their requirements.

Remain calm and stay focused during crisis and the high pressure of an event in progress.

Responsible for seating arrangements, decorations.

Welcoming and guiding guests to the venue.

Ensure guest are satisfied at all times until the party finishes.

Assigned to keep the party hall, lobby and front office clean neat and presentable manner.

Assigned to check night auditing.

Ensure to take rounds on the floor and check safety measures as night manager .

Worked at ITC HOTEL THE KAKATIYA (5 star DLX) Hyderabad, India as Senior Steward. SEP 2007 to

MAR 2008.

Job Profile;

Remain calm and stay focused during high pressure of an event in progress.

Taking order from captain and superiors and make sure it is done on time.

In absence of captain taking orders from the tables and ensuring food is served to guest on time.

Listening to guest needs and providing their requirements.

Ensure restaurant and bar area clean, neat and presentable manner.

ACADEMIC CREDENTIALS

Bachelor in Hospitality Management from Indo American Hotel Management Academy, Visakhapatnam affiliated to Alameda University, Idaho, USA. (March 2007).

Diploma in Hospitality Management from Indo American Hotel Management Academy, Visakhapatnam under the global academic plan (GAP) of educational institute of American Hotel & lodging association (AH & LA).

10th (2001) and 12th (2003) from KVS –No:1 Goa with CBSE syllabus.

COMPUTER KNOWLEDGE: Work Knowledge on Word, Excel, Power point and Internet.

TRAINING PROGRAM

Training at ITC MUGHAL SHERATON,AGRA (5 star DLX) as Industrial Trainee. In F& B service, front office, housekeeping and food production. SEP 2005 to OCT 2006.

AWARDS

Gold medallist in regional level swimming and a trained kayaker from ministry of tourism (GOA, INDIA).

Achieved 100% attendance in all semesters during Four years degree course,

Appreciation from In house guest of ITC Mughal Sheraton during my industrial training.

PERSONAL INFORMATION

Born on 13 April 1984, Male, Indian, Married.

Languages known; English, Hindi, Malayalam, Telugu & Tamil.

Interests in reading, dancing, swimming and listening to music.

Holding 2 years Bahrain Residence Permit (Transferable at any time).

(SURESH KUMAR .G)

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