Objective: Focused and dedicated professional motivated to provide great customer service; display organizational skills and talents in building work relationships to achieve company goals.

Excel Property Management Charlotte, NC February 2016 to October 31, 2016

St. Andrews Homes

Property Manager: Tax Credit Property to assist residents living in the community, To process leases, collect rent, verify income, make bank deposits, process evictions, Supervise staff, coordinate repairs and maintenance. To ensure we are in compliance with HUD and Fair Housing laws, rent vacant apartments, to show apartments, answer phones, filing, typing, general office work.

Lifetouch National School Studios Charlotte, NC March 2015 to December 2015

Carla White, Supervisor

Customer Service Representative: Making numerous outbound calls and taking phone calls country wide about orders in a timely matter. Data entry, delivering information about the services offered. Ensuring the customers that their product has been corrected, such as name changes and spelling corrections. Understanding the customer needs, and explaining the various photo packages available. Handling fax machine and requesting the prints before they are mailed out to the customer.

Lifetouch National School Studios Charlotte, NC April 2014 to March 2015

Larry Cowie, Supervisor

Sr. Production Associate: Receive photos via computer into data base from PAL Sports, YMCA Sports, Middle and High School Team Sports and the various organizations sponsoring teams. Revise head size and height. Photos are entered into the system individually and compiled into a collage so as to present a natural presentation for customer.

Allstate Insurance Company Charlotte, NC January 1997 to July 2013

Eric Sabo, Supervisor

Sr. Claims Processing Specialist: Data entry, lite typing, issued electronic and manual payments to glass vendors, pro shops, towing companies and rental vendors. Informing insured about coverage changes on their policy. Handling inquiry calls from agents on customer payments, reimbursements and claim status. Working on Catastrophe claims. Cross training assignment in different departments. Clearing tasks in Next Gen System. Answering and returning phone calls in a timely manner. Maintain customer accounts. Ability to problem solve, negotiate with vendors.

Allstate Insurance Company Charlotte, NC January 1994 to December 1996

Sherri Beaver, Office Manager

Control Operator

Operating batch printing machines, clearing exceptions and task.

Computer run of all Sar reports for 9 regions countrywide, draft run for 9 regions countrywide, troubleshoot computer problems within the unit, filing, faxing documents and running various office machines.

Claims Processor Farmingville, NY January 1992 to December 1993

Diana Lyons, Market Claims Manager

Salvage Certificates, issued towing and glass reimbursements to insureds; phone coverage.

Receptionist Farmingville, NY September 1988 to December 1991

Richard Randazzo, Market Claims Manager

Answer and screen calls, assigning files to claims adjusters and opening and sorted mail.

Professional Protection Incorporated Charlotte, NC April 1996 to Present

Carlton E. Miles, CEO

Supervisor/Personal Body Guard: Security for High School/College: Team sports such as, Football Games, Basketball Games, Proms, Concerts, Graduations, International Food Day and various events. Security for radio station personalities and events. Security Guard Democratic National Convention in Charlotte, NC. Supervising and training staff, coordinating work schedules, facilitating instructions, staff attendance, exemplary customer service, crowd control, providing unarmed security on call.

Education

Suffolk County Community College

Associate of Science, A.S in Science Fine Arts

Selden, Long Island, New York

References upon request

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