FRED H. COPELAND, JR.

**** ********** ***** **** ****, South Carolina 29732

Cell 803-***-**** acxc84@r.postjobfree.com

Highly experienced Telecommunications Specialist with expertise in space satellite communications technology and related connectivity issues. Proven abilities in telecommunications configurations, installations and maintenance. Outstanding ability in team building and employee communication. Progressive career history built on excellent job performance.

TECHNICAL SKILLS

Digital satellite communications

Earth terminals

Multiplexing technology

SHF satellite terminals

Wide Area Network technology

Local Area Network technology

Communications subsystems

Nortel Switches

Telecommunications troubleshooting

PBX configuration

Telecommunications Help Desk

Cisco Switches and Routers

Satellite systems: AN/GSC-52, AN/MSC-66, AN/USC-28

Spread Spectrum Multiple Access Modems

Call Center Management

PROFESSIONAL EXPERIENCE

AT&T, Charlotte, NC 1999-2016

System Specialist Technician

Install and maintain AT&T Corporate network to include Cisco hubs, routers, and switches, Nortel switches and all required cabling: Category 5, Category 6 and Fiber Optic

Install Dell, HP, and IBM servers and configure remote management access (iDRAC/iLO/IMM).

Perform installation activities associated with the addition and/or rearrangement of circuits and communications/terminal equipment. Assist other technicians in end-to-end communications integrity testing and update databases to reflect network configurations

Isolate, test, correct or refer computer system hardware problems and communications network problems. Recognize and refer software problems requiring programming expertise to support groups

Receive initial call from clients for all problems associated with access to applications. Initiate incident tickets, provide on-line assistance and refer problems as needed

Utilize tools and procedures to establish and correct network element options or parameters

Install, label, transfer and remove computer communications cables and equipment

United States Air Force (retired) 1979-1999

Communications Advisor (1995-1999)

Active Duty Advisor to 205th Combat Communications Squadron (Air National Guard)

Standiford Field Air National Guard Base, Louisville, KY

Served as active duty consultant to Commander of Air Guard unit on actions, plans and projects

Coordinated reserve unit activities with active duty unit to achieve strategic goals

Assisted unit commander in planning, implementing and organizing training on communications/electronic actions and maintenance

Advised management structure on Air Force regulations, policies and procedures.

Reconfigured message distribution terminal and executed troubleshooting on deployed network in coordination of Operation Reachback at Langley AFB

Achieved Operational Readiness “Satisfactory” rating eclipsing other similar unit performance across region

Performed crucial telecommunications troubleshooting on microwave to space satellite communications as part of mobile deployment

Developed informational database to track personnel and training information

Communications Customer Service Center Manager (1992-1995)

RAF Chicksands, Bedfordshire, England, UK

USAF telecommunications group supporting critical NATO/ European theater intelligence operation and overseas community of 1500+ military and civilian personnel. Operations consisted of digital satellite, microwave, and earth-based communications and information systems.

Successfully led transition of Job Control into base wide Customer Service Center serving as first-tier technical support center for military and civilian end-users.

Served as Base Local Area Network (LAN) Coordinator in design and support of new technology implementation of 300 end-user Ethernet network.

Managed base command, control, communications, and computer systems requirements.

Successful liaison with British Telecom on commercial leased lines and telecommunications maintenance issues.

Reported systems status daily to European headquarters, national headquarters and Joint Chiefs of Staff.

Supervised staff of 3; coordinated actions of 15 telecommunications personnel.

Designed/implemented new Customer Service program for telecommunications outage reports and coordination of corrective actions

Managed $1.3 million contract for base CATV contract

Designed and managed assets for new base wide LAN with $1 million budget

Efficiently reconfigured base telecommunications, computer, and PBX systems during base draw down over 18 month period

Received Air Force Commendation Medal for job performance and program design

Satellite Communications Operations Manager (1988-1992)

Directed overall operations of satellite communications work center supporting numerous digital satellite uplinks and microwave connections.

Ensured continuous operations of all communications functions.

Scheduled quarterly maintenance outages for Solid State Uninterruptible Power Supply and AN/GSC-52 satellite system.

Organized personnel schedules and evaluated performance for 16 satellite specialists

Section Safety Monitor and Training Manager.

Space Communications Equipment Operator (1985-1988)

Joint Communications Support Element, MacDill Air Force Base, Tampa, FL

Satellite Communications Technician (1981-1985)

Wing/Base Space Communications RAF Croughton, UK

TRAINING AND EDUCATION

Cisco

Designing Cisco Network Service Architectures

Cisco CallManager Express

Designing for Cisco Internetwork Solutions

Interconnecting Cisco Network Devices

Introduction to Cisco Networking Technologies

Space Communications System Equipment Operator Specialist School

Management and Leadership Training

Total Quality Management Training

Core Automated Maintenance System (CAMS) Training

Standard Base Supply Subsystem (SBSS) Training

AN/USC-28, Spread Spectrum Multiple Access Modem Training

Train-the-Trainer seminar

AN/GSC-52 Training

Advanced Digital Techniques/Logic Circuit Analysis Training

Satellite Communications Systems Fundamentals

Community College of the Air Force, Telecommunications Technology

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