hfw

HEIDI FORDE-WASHINGTON, LCS

hfw

HEIDI FORDE-WASHINGTON, LCSW

OBJECTIVE

To obtain a position of executive level where I can apply my

education and many years of managerial experience and elite

EXPERIENCE

customer service skills to provide clients with a memorable and

thorough experience.

EXECUTICE DIRECTOR GATEWAYS TO SUCCESS INC.

7/2005-PRESENT

Liaise with supervisors to make decisions for operational

SKILLS activities and set strategic goals

Plan and monitor the day-to-day running of business to ensure

Excellent interpersonal skills and collaborative management style smooth progress

Supervise staff heads from different departments and provide

Commitment to high professional ethical standards and diverse

constructive feedback

workplace

Evaluate regularly the efficiency of business procedures

Excels in operating in fast pace, community environment

according to organizational objectives and apply improvements

Ability to challenge and debate issues of importance to the

Manage procurement processes and coordinate material and

organization

resources allocation

Ability to look at situations from several points of view

Oversee customer support processes and organize them to

Excellent computer skills

enhance customer satisfaction

Delegate responsibilities effectively

Review financial information and adjust operational budgets to

High comfort level working in a diverse environment

promote profitability

Excellent communication skills both written and verbal

Revise and/or formulate policies and promote their

implementation

Responsible for the recruitment, employment, and release of all

personnel, both paid staff and volunteers.

Tracked students progress using school data system and

communicate with school leadership team regularly on student

progress

Coordinated and taught weekly seminars on training strategies

to instructors.

SOCIAL WORK SUPERVISOR/SUPIII CONCORD FAMILY

SERVICES 1999-2005

Direct supervision to 25 case mangers in the area of foster care and

preventive services

Insured all state guidelines were upheld and billed according to

standards

637 EAST 79TH STREET

BROOKLYN, NY

718-***-****

acxc0x@r.postjobfree.com

1

hfw

HEIDI FORDE-WASHINGTON, LCS

Provided trainings to staff and public in the areas of policy and

procedure, early childhood development, and domestic violence

Performed psychological and educational evaluations

Recruited, interviewed, hired and terminated sw staff

Prepared Request for Proposals (RFPs)

Crisis Intervention

transgender youth counseling, AIDS/HIV prevention workshops

KINGS COUNTY HOSPITAL/CHILD AND ADOLESCENT

PSYCHIATRY 1995-1999

Social Worker

Psychotherapy: child and adolescent, group and individual

counseling, parent advocacy, crisis intervention, bereavement,

psychological and educational evaluations and outreach services.

NYC Department of Citywide Administrative Services 1993-1995

Office of the General Counsel/ Office Manager/ Paralegal

Provide paralegal, administrative and secretarial support for the

Department including budgeting and personnel matters

Analyze and organize office operations and procedures such as, but

not limited to, personnel, records management, supplies and

equipment

Establish uniform procedures and style practices for

correspondence, reports, and other office documents

Compose, prepare, and process legal, general and confidential

correspondence including e-mail and faxes

Manager calendar, coordinate schedules and independently make

appointments

Establish, organize and assure maintenance of paper and computer

record management/file systems

Coordinate meetings, programs, or events by securing location and

making other appropriate arrangements, preparing and issuing

information and agenda, coordinating speakers, and processing

minutes or other necessary follow through information

Conduct legal research and prepare reports, surveys, and other

complex documents

Research and develop resources and methodologies that create

timely and efficient workflow

Perform duties as Paralegal as necessary

Respond to questions regarding overall departmental bureau or

office policies, procedures and practices

Address errors and complaints

637 EAST 79TH STREET

BROOKLYN, NY

718-***-****

acxc0x@r.postjobfree.com

2

hfw

HEIDI FORDE-WASHINGTON, LCS

Provide service to customers by answering questions, providing

information, making referrals, and assuring appropriate follow-

through and/or resolution

Communicate with managers, supervisors, co-workers, citizens,

and others, maintains confidentiality

EDUCATION

2005 CHILD DEVELOPMENT ASSOCIATE LICENSE

2004 REGISTERED LICESENED SOCIAL WORKER-LSCW-R

6/2001 ASSOCIATION OF SOCIAL WORK LICENSE BOARD

LICENSENSURE-LCSW

5/2001ADELPHI UNIVERSITY- MASTERS OF SOCIAL

WORK MSW

1/1995 ADELPHI UNIVERSITY BACHELORS OF SOCIAL

WORK, BSW

1986 PACE UNIVERSITY- AAS CHILD PSYCHOLOGY AND

CRIMINOLOGY

SPECIAL ATTRIBUTES

Dynamic, detail-oriented, passionate, idealist with integrity, positive

attitude, mission driven and self-directed. With an innate ability to

demonstrate analytical thinking and the ability to make critical

decisions and solve real-world business issues as well as experience

on how to utilize active discussion to build consensus among people

and differing points of view. Personally I have serviced my

community by starting up food and clothing pantries, girls group,

womans group, parent support group and hosted open back pack,

holiday events.

637 EAST 79TH STREET

BROOKLYN, NY

718-***-****

acxc0x@r.postjobfree.com

3

637 EAST 79TH STREET

BROOKLYN, NY

718-***-****

acxc0x@r.postjobfree.com

Contact this candidate