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Customer Service Sales

Location:
Birmingham, West Midlands, United Kingdom
Salary:
20,000
Posted:
November 01, 2016

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Darius Stewart

* ***** *****

Vesey Road

Sutton Coldfield

West Midlands

B73 5NR

Tel: 07453 321800

E-Mail: acxbxk@r.postjobfree.com

Profile

A responsible and reliable individual who is well presented and well organised. Thrives on new challenges, motivated by a sense of achievement, attaining targets and objectives. Honest, flexible and inventive with a good sense of humour.

Key Skills

An articulate and excellent communicator.

A willingness to work within a team or on own initiative.

An eye for quality and a determination to produce a high standard of work.

Excellent timekeeping skills.

Finding logical and balanced ways to solve problems.

Flexible and able to adapt to many situations.

Delivering an excellent standard of Customer Service. Employment Summary

ALLIANZ INSURANCE Mar 2014 – Present

CLAIMS HANDLER

Delivered an exceptional quality of customer service while taking the first notification of claims.

Made liability decisions and provided detailed outlines as to why each decision was made.

Ensured that each client’s enquiry was responded to within a targeted deadline.

Sold a variety of Allianz related services according to client’s needs.

Proactively found solutions to a variety of fraud and liability related problems.

Ensured knowledge of compliance and regulatory rules and processes were kept up to date.

Conducted training sessions for inductees and existing staff. HIBU Feb 2013 – Feb 2014

DIGITAL ACCOUNT MANAGER

Conducted in-depth business reviews with SME’s.

Provided professional marketing advice.

Sold a vast range of websites and marketing solutions to different businesses.

Aided new businesses in setting up free marketing structures and advert wording.

Proactively studied up to date technology and new products in order to assist clients. EXPRESS INSURANCE June 2010 – July 2012

INSURANCE CONSULTANT

Provided general information and details regarding Private Car and Commercial Insurance policies.

Led clients through insurance quotations while finding out their needs and searching for sales opportunities.

Sold Motor Insurance policies to clients while upselling additional products in order meet and exceed sales targets.

Effectively acted as a broker between clients and underwriter while adhering to FCA & PRA regulations.

Accurately utilised in house systems in order to process payments and set up Insurance policies.

THE MOBILEPHONECALLCENTRE LTD Dec 2009 – Sep 2011

SALES TEAM LEADER June 2010 – Sep 2011

Assigned new and existing customers to colleagues in order to manage.

Conducted team meetings and training days.

Recorded daily figures and ensured targets were met.

Created team incentives for motivational purposes.

Handled escalated client complaints.

Provided ongoing support to team members on a 1 to 1 basis. SALES EXECUTIVE Dec 2009 – June 2010

Sold a vast range of contracts to SME Companies.

Advised clients on the best and most deals relevant products according to suitability.

Provided a high level of customer service to all clients.

Dealt with all enquiries quickly and efficiently.

Effectively operated the company database and organised the workload. BARCLAYS BANK PLC Nov 2005 - Dec 2009

LOAN SECURITY ASSISTANT June 2006 – Dec 2009

Monitored and examined a wide variety of securities and charges and ensured that Barclays Plc has adequate protection when borrowing to customers.

Communicated with the internal network, customers, solicitors and other Banks to ensure that discrepancies are minimised. .

Actioned Secured and Unsecured Guarantees up to £2m ensuring strict compliance with FSA Regulations.

Processed Debentures and Company Credit Balances to facilitate banking funds and registration at companies house.

Progressed loans secured on freehold/leasehold land to achieve a fluid completion date.

CUSTOMER SERVICE/LOCAL BUSINESS ADVISOR Nov 2005 - June 2006

Provided a top quality service to all Barclays customers.

Pro-active and efficient knowledge of all company products.

Advised customers of the services and provisions of Barclays Bank Plc.

Sold the products provided by Barclays including Home insurance, loans and overdraft facilities.

Provided advice and guidance regarding banking and financial issues to small business.

EDUCATION

City & Guilds National Vocational Qualification in Sales EDI Level 2 Key Skills in Communication

National Open College Network Qualification in Sound Engineering. 8 GCSE’s

Enhanced CRB Certification

Attended numerous internal training events including Financial Compliance, Lean Processing, Anti- Money Laundering, Customer Care, Mortgages, General Insurance, Health and Safety, First Aid and Child Care.

HOBBIES AND INTERESTS

A huge passion for cars. Listening to and writing music. Listening to many forms of music and am always open and receptive to many new forms. Passionate about sports, in particular football and motorsport. Reading and also socialising with others.



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