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Support Desktop

Winter Park, Florida, United States
October 31, 2016

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*** ******* ******, ******: 203-***-**** Bridgeport, CT 06606


Senior IT Desktop Support and Market Data Analyst with over 18 years’ experience supporting all types of IT issues in an extremely demanding environment. Ability to identify, diagnose and resolve IT problems in a timely manner. Ability to work effectively with demanding customers as well as in a team environment. Successful at building professional relationships and networking those relationships to obtain assistance in resolving issues. Strong interpersonal and communication skills. Ability to work effectively in a team environment. Bilingual in English & Spanish.


Independent Consultant/ Freelance Consultant Aug 2014 - Present


Desktop Support, Printers, Scanners, Wireless, Networking

Clean-up and configuration, UPS Systems,

Anti-Virus, Backup, Recovery, UPS Systems

Papa Jac of USA – St Cloud, FL Nov 2011 – May 2014 Consulting Desktop Support Analyst

Network Administration and Active Directory Maintenance

Manage IT Security, Website Designed Implementation

Coordinated and maintain all IT inventory control and infrastructure control

Performed break/fix hardware/software incidents

Responsible for all remote device communication peripherals support

Created all IT budgets and proposals and upgrades

Manage email administration and phone support.

Vendor management

RBS GCM Americas Headquarter – Stamford, CT May 2010 – Apr 2011

Desktop Support / Market Data Support

Corporate Support Desktop/MDS

HP Blade & VMware Support & Active Directory

BlackBerry Enterprise Server (BES) & RIM Blackberry support

Remote Access Support (RAS) back office users and front office traders

Windows Desktop and Active Directory support

Provided first and second level support for all market data feeds, primarily Bloomberg, 360T, Market Access

GEOS Migration, testing and rolling out new software.

Assisted firm clients thru Bloomberg account creations as well as b-unit setups on both pc’s and blackberry’s

Installing and configuring new workstations, deploying equipment, updating systems and programs in accordance with firm policy and guidelines

Capital IQ installation and configuration

UBS investment Bank/Perot Systems - Stamford, CT May 2001 – Nov 2009

IT Support Specialist / Market Data Support Specialist

Provided complete support for Equities, Fixed Income, and Foreign Exchange sides of the UBS trading floor including market data based hardware and software management as well as overall desktop support contributing to traders productivity.

Support and implementation of all Bloomberg applications, biometric devices, and Reuters/Bridge workstation platforms and excel add-ins.

Troubleshoot and support of both front and back end MDS applications, including Brokertech, Factset, OTC Markets-Pink sheets, E-trade, Market Axess Etrading, ISE-Precise Trade, and Reuters.

3000xtra/ RMDS/DACS, NASDAQ, Bloomberg, News edge, also including web based apps and thin clients providing stable trading


MANUEL PÉREZ-SEMIDEY 203-***-**** Page 2

Perot Systems, UBS Investment Bank, Stamford, CT. Feb 1999 to May 2001

Consultant, Senior Desktop Support Analyst

Responsible for desktop support for over 2500 users under the corporate banking side and over 1500 on the trading floor, final level support meeting SLA’s and problem management while upholding company objectives.

Designated domain admin with full privileges to administer all bank wide workstations and remote users.

Direct support for executive bank management including CFO, CEO, and respected staff providing consistent urgent response times and addressing all technical issues.

Installed and configured workstations and provided support for visual interaction devices including video conferencing and PC/TV video display devices like Avistar insuring the staff has an effective means of communication.

Implemented hot fix upgrades and patches for XP and vender software creating reliable workstations.

Technical support of 1000 plus applications, also printer devices support.

Rollout and implementation of new antivirus software and updates keeping infections at minimum.

Designated corporate administrator for Microsoft Outlook email application.

Conducted training sessions for bank employees on standard bank applications including UAT of new equipment ensuring employee comfort within new systems.

Web based application support and remote access support promoting employee productivity outside of the office.

Cendant Mobility – Danbury, CT 1997-1999

System engineers team for the move to Danbury site for Cendant Mobility. Software and hardware support in a mixed server client based environment (Novell and Windows NT servers with Windows NT 3.11, NT4.0 and Win95 clients). Participant in the conversion of over 1700 workstation clients and printers from Token Ring to Ethernet.

Lafayette American Banks of Connecticut – New Jersey 1996-1997

Novell Workstation Migration Project Consultant

Lafayette American Banks of Connecticut has 28 branches and has acquired two more branches in the south west of Connecticut. Lafayette America is an ongoing hardware and software upgrade and migration process. The network operating system is Novell 3.12 & WinNT3.51 the workstation operating systems are Win3.1, 3.11, Workgroups 3.11, Win 95. D3000 Dimension software is use over Net Soft NS 3270 emulator to communicate with the mainframe located in New Jersey.

Digital Equipment Corp/Citicorp – Stamford, CT 1996-1997

Novell workstation Migration Consultant - Stamford migration team

Provided onsite software and hardware support to over 300 users in a Novell / Windows environment.

Performed MAC to PC migrations. Provided support for Lotus ccMail (Openmail) migration.

Provided support for various types of host connections including Reflections (WRQ),LAN Workplace 5 (Novell),TCP 3270, ProComm Plus 2.0/3.0, RAS, and Dial Up Networking.

CompuLen – Bridgeport, CT 1994-1996

Computer Technician, Sales & Marketing

Sales and marketing of computers and accessories. Repair an installation of computer peripheral equipment, software installation and configuration to maximize conventional memory. Netware installation and migration. Customer training, Network wiring 10BaseT, 100Baset, Hubs, Printer server, DOS6.22; Windows 3.x; Windows 95; Windows NT4.0 installation

CompuCom – Hartford, CT 1994-1994

Special Consultant / PC Technician

International Microwave Corporation – Norwalk, CT 1988-1994

Analog & Digital Electronic Technician

U.S. Army 1980-1988

Sergeant (SGT, E-5)

MANUEL PÉREZ-SEMIDEY 203-***-**** Page 3


Norwalk Community Technical College

English and Mechanical Design

University of Maryland

Courses in Computer Software

Restone Arsenal - Honors Graduate

Basic Electricity and Electronic School


Bloomberg BTTC Certified

Reuters Certified


Microsoft Office, Bloomberg, Reuters, Avistar, Remote Desktop, MindAlign, Internet Explorer, Firefox, Netscape, Adobe Acrobat, RIM Blackberry Desktop Manager


Microsoft Windows 7,8 Windows Vista, Windows XP, Active Directory, Windows NT 4.0 Server/Workstation

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