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Customer Service Microsoft Office

Dubai, Dubai, United Arab Emirates
November 01, 2016

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Villa No.**, Rashidiya, Dubai, UAE



Administrative & Office Services Professional well-respected for ability to take initiative, multi-task and manage projects.

Excellent organizational, communication and customer service skills. Attentive to detail, able to quickly and effectively prioritize to meet deadlines and an independent thinker.

PC Proficient with Microsoft office Suite (Word, Access, Excel, PowerPoint), Tally specialized Software products. Strong accounting and computation skills.


Mahatma Gandhi University Kerala, India

Master of Arts in Economics(1st Class division) 2011

Press Club-Kottayam Kerala, India

Post Graduate Diploma in Journalism & Visual Communication 2008

Mahatma Gandhi University Kerala, India

Bachelor ofArts in Economics(1st Class division) 2007


EVM Automobiles Kottayam, India

DMS Operator Dec 2012 – Jan 2015

Handled various tasks in the order entry process and generated reports for key actions.

Compiled, sorted and filed office records, business transactions, bills, cheques and invoices

Reviewed and analyzed customer-billing inquiries submitted by field service representatives.

Processed account corrections and transactions as directed by business operations managers, Recorded transactions debits/credits.

Facilitated improved customer relations by quickly discerning needs and resolving issues according to customer expectations

Maintained and updated accounting records, including – expenditures, receipts, invoices, payable and receivable accounts

Recording database, inventory, and mailing correspondent – manually and electronically.

TVS & Sons Automobiles Kottayam, India

Customer Relations Executive Jan 2011 – Dec 2012

High-Volume fast paced customer service position.

Received, routed and responded to incoming calls, assisted walk-in customers.

Processed payments and recorded accounts payable.

Coordinating complex data collection and reporting, typing correspondence, maintaining /updating records.

Monitoring office Inventories, assisting with general accounting and providing general administrative support to senior staff.


News Reader (part time) Dec 2009- Oct 2011

Worked as a News reader at ACV in evening hours

Kottayam Vartha Online News Paper Dec 2009 – Oct 2011


Reporting news and uploading online.


Accuracy – attention to detail

Excellent organizational skills

Rapid and accurate typing

Customer-service orientation

Team player

Willing to work in a flexible schedule with high workload

Data management


Date of Birth – 13-May-1985

Gender – Female

Nationality – Indian

Marital Status – Married

Passport No – M6441741

Date of Expiry – 11-02-2025

Visa Status – Husband Visa

Languages Known – English, Malayalam


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