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Project Manager

Location:
Tampa, Florida, 33609, United States
Posted:
October 31, 2016

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Chris Forehand

**** * ***** ***, *****, FL ***** (206) ***-**** acxbu5@r.postjobfree.com [Local Candidate]

QA Manager & Agile Project Manager

(Technical & Business Analyst Skills)

Innovation / Problem Identification and Resolution / Team Leadership

Offering extensive expertise in strategic quality ownership and end-to-end project execution.

SUMMARY

25 years – PM & QA Manager for areas of - Core Windows, Supply Chain Management, E-Commerce, Mobile / Telecommunications development and sales deployments, and full Web, Product, SaaS releases – End-to-End Delivery KPI metrics with full leadership and partner engagement.

oSCRUM, Modified-Agile, Waterfall using TFS / Visual Studio tools – processes deployments in Sprint deployment cycles proven with 15+ years direct leadership in these processes deployments with worldwide partners.

oBusiness and Technical documentation, reviews, designs, procedures leading end-to-end closer on projects

oEnd-to-End project ownership tracking projects though lifecycle: BRD to implementation working with all stakeholders and cross-group interaction with product goals to ship a unified solution with minimum code churn.

o19 years’ full time Microsoft Employee leading large projects, evangelizing with partners, manager, and VP project status.

oSupply Chain, Microsoft Store deployments: CRM, BI, TFS, WEB / Ecommerce systems, SQL including coordinating with Marking, Sales, SLAs, Partners rolling status up to for deployment Go/NO GO meetings.

Project / Program Manager skills – tracking full deliverables and closer on deadlines, capturing meetings and driving for conciseness on optimal delivery dates with stakeholders

oData analysis, telemetry analysis, with recommendations on best course of actions for engineering and business.

oSkilled in scope, time, cost, risk, quality, integration, procurement, human resources and communications: 15 years.

oDatabase and hands-on: SQL, Big Data, Big Analyzing / telemetry data analysis, predictive data analysis.

Extensive cross-group / companywide communications, partner management, full end-to-end product release communications.

Leader – leading people, processes, procedures to closer at Microsoft (including Press trips, Marketing trips, Marketing events as well as Technical events, larges team reporting to me – 48 FTE and 37 contingency staff local and worldwide / offshore).

Current on Microsoft latest products, services, and SaaS offerings to customers at enterprise to consumer levels.

oPowerPoint – deck creations and delivery technical meetings.

oVisual Studio, TFS, Azure Client, Product Studio, SQL plug-ins for telemetry data – tracking and development tools.

oSharePoint – document control, creating and managing projects.

Ability to direct complex projects from concept to completion back by 27 years of direct Microsoft experience in Project / Program Manager skills, 19 years’ full time Sr. Technical Partner engagement manager, and former Group Test Manager evangelizing products, services and SaaS for Windows, E-commerce, Supply Chain Microsoft Store Deployments, and Skype for Business Teams.

Goal-oriented individual with strong proven leadership career with exceptional skills in sourcing, building teams, and employee growth all measured by HR metrics showing top of division wide top performers. Skills span a wide hardware software set of knowledge operating in an organized, highly motivated, and a detail-directed problem solver with the proven ability to work effectively with staff, management, and cross-group/discipline. Extensive years of partner relations working from business review designs and functional specifications to driving closer for partner and Microsoft companywide goals. Team development and building span building and implementing on and off-shore solutions including managing the teams or developing cross-group / vender relation solutions. Owned or co-owned deployment with partners pioneering consumer to enterprise level solutions while working with over 100+ top OEM, ODM, IHV, ISV partners, including well known consumer products like Bluetooth, Secure Digital, and core PC hardware architectures for system development. API to UX/UI code working knowledge, core ODM, OEM development work integrating “one-solution” and governing the processes around not creating unnecessary design changes for business while still keeping a high bar on quality assurance metrics in place and dealing with change management of code / team / product churn.

Professional Skills (PM, TPM, TAM)

Special Skills

Technology Knowledge

Direct world-wide partner and customer engagement – enterprise to consumer – leading projects, services end-to-end (20+ years)

Consumer to enterprise level – dealing with difficult situations, negotiating solutions, closing on customer goals in 360 closer metrics, Complete Partner Management

Extensive Microsoft Product Knowledge: Word, Excel, PowerPoint, SharePoint, Azure, Visio, Project, Visual Studio, TFS – Team Foundation Server, WTT

Manager – Direct world-wide hiring, Leading teams up to 70+ people – on and off-shore, mentoring, teaching, handling difficult employees, legal issues ( 20+ years – PM, QA, Sales)

Develop scope, requirements, project plan, test plan, documentation, commitment dates, reviews, and approvals for all required project & documentation (API, UX, UI, process/procedures, Hardware, Software and Software as a service, On-Prem and/or Cloud)

OS Knowledge: Windows 2000, XP, 7, 8.1, 10 – Product Design and Deployment Manager (TPM, QA)

Mobile Core development to UX deployment knowledge.

Embedded technologies, Appliance PC closed system knowledge

Develops new concepts/methods for cross functional initiatives. Recognizes/pursues alternative methods (20+ years)

Extensive worldwide working relations: OEM, ODM, IHV, ISV hardware (consumer and enterprise) ( Intel, HP, Dell, IBM, Sony – across all market segments helping develop 1.0 products, OS to Hardware working preloads, Appliance PCs, etc. )

Code: C++, C#, HTML5, .NET, Scripting, Microsoft internal tools. Full end-to-end knowledge in all Microsoft code check-in processes, producers ( sprints in Agile and Waterfall processes)

Quality & Problem management experience (20+ years)

Bluetooth, Secure Digital, and other add-on device classes (HID, wired or wireless) development and test development work- direct with partners and BQRB Board

Digital Content Control to Web – Globalization and localization, payment systems, CRM, BI processes

Design, Implement, Execute of Processes, Procedures, KPI measurable metrics – personal, product, SaaS ( 15+ years)

Core PC Hardware Knowledge, Power Management; Microsoft Windows Core OS interactions with APM, ACPI, BIOS to OS Boot knowledge ( EE side, Firmware, bootstrapping, API calls, to UI)

Enterprise E-Commerce deployment (complete Supply Chain Management deployment knowledge implanting multiple store deployments with Cloud / On-Prem deployment super structures, tied together)

Diversity with many different cultures, processes, and procedures, in leadership and IC roles (20+ years)

Strong architecture, development, implementation, and usability (UX) design and testing devices: tablet, laptop, and wireless hardware

Live and Streaming Audio / Video including Skype for business / Lync core technologies with Unified Communication products, services, SaaS deployments with partners

(Crestron, Polycom, SMART, Cameras, etc.)

Extensive account management skills (20+ years)

End-to-End consumer electronics trade show demos

Analyzing data, Telemetry with Excel, MS CRM Dynamics, plugins, salesforce like tools

Manager Experience

Manager 16+ years software and hardware Industry leading test teams and Sr. VP projects; Built teams from scratch as hiring manager, end-to-end solutions, with globalization and localization solutions

Managed large teams – direct report average 20+, Largest 50+ FTE.

Managers of Managers, plus two off-shore teams I built from scratch, 2/3 career off-shore management.

Managed enterprise wide project, procedures, people, and services

(MS and Partners –INTEL, HP, Dell, IBM, LENVO, SONY, CRESTRON, POLYCOM, HUAWEI, QUANTA, PANSONIC, 50+ etc.)

Store Manager / Technical Sales in IT from building to implementing solutions for customers.

Interact with diverse technical and non-technical groups, spanning all organizational levels - worldwide personal rapport building.

Lead cross-functional teams and manage multiple simultaneous projects with competing priorities simultaneously.

PROFESSIONAL EXPERIENCE

Hellenic Ship Supply, IT - Tampa, FL – Downtown Tampa, FL Current-2016

Project Manager – End-to-End Agile Deployment

Project and Job Duties

Build processes and procedures for deploying secure VPN and Payment website for marketing campaign during deployments.

oDeployed in-house Ethernet and Public large scale IP access point for business helping deploy main software using as UAT testing deployment bed before going live.

Drove standups, implement Agile into team (was running in waterfall process), drove meetings, direct people and processes closer on deployment campaign goals

oBusiness and technical document requirements in traditional program / project manager full lifecycle deployment (Risk vs. Cost impact, best course of action, deployment techniques analyzed and proven in UAT environment with VP status.

Drove report processes, communication company and partner communications in daily deployment work

Help test development drops end-to-end filling bugs in JIRA and verifying code to UI partner integration requirements

oSharePoint business requirements sign-off and full process / procedure development for deployments

Moved back to Tampa, FL

Microsoft Sep 30th 2013 – Nov 30th-2015 Sr. Program Manager, Lync Room Systems (LRS), Unified Collaboration Solution Team

Microsoft LRS Team managed overall deployment processes and procedures while integrating the ODM and IHV partner experience with other collaboration solution teams

Managed ODM account development by working with many ODM account stakeholders to develop the hardware and software for the Lync Room System (LRS) Microsoft and partnering ODMs deploying product with software solution (OEM hardware, Partner and Microsoft API implementation, to UX/UI change requests – Balancing business and QA requirements)

Included: hardware, software, and web deployment work releasing builds to web.

Digital Content to Web

Worked with all Skype, Microsoft Office, MSIT, and OEMs and other partners to deploy development solutions – via in person, VTC, and email communications to close on Microsoft business and partner deliverables. (including Microsoft and partner forums technical and deployment partner support – from web to internal technical forums to close business goals faster)

Extensive status updates in forms of Dashboard, Scorecard, “dogfood” metrics status rolled up to stake holders and management.

Drove SCRUM test meetings, built new team processes, injecting a team-wide visible role while ensuring processes stay focused on scope of projects and built test team initiatives enabling better group-wide collaboration.

Extensive report generation, tracking team processes, document consolidations while injecting efficiency strategies and driving team wide goals to closer. Functional specifications reviewed, and implemented (Crestron, SMART, PPI, etc.).

Built cross-team communication and new processes for collaboration enablement (Waterfall to Agile project development).

Process and Project tools utilized SQL database tools to full development deployment tools: JIRA, Confluence – Zephyr, Product Studio, Visual Studio (VS2012).

Microsoft June 2013 - Aug 2013

Sr. Program Manager, Windows Phone, ODM Onboarding Device Team (Telecommunications)

Microsoft Windows Phone Deployment Team Managing ODM and Windows Development for Phone Deployment

Managed ODM account development by working with many ODM account stakeholders to develop the hardware and software for the Windows Phones ODMs deployed. (OEM hardware, Partner and Microsoft API implementation, to UX/UI change requests – Balancing business and QA requirements)

Worked with Windows Phone Team to build new accounts and built new team processes, injecting a team-wide visible role while ensuring processes stay focused on scope of projects and built test team initiatives enabling better group-wide collaboration.

Extensive report generation, tracking team processes, document consolidations while injecting efficiency strategies and driving team wide goals to closer. Functional specifications, reviewed, and implemented (Qualcomm, HTC, HUAWEI, NOKIA, etc.).

Built cross-team communication and new processes for collaboration enablement working in SCRUM and Waterfall project cycles, PowerPoint, SharePoint status updates.

Microsoft September 2012 – March 2013 Sr. Program Manager, MS-CIS Division, Digital Supply Chain Team

Development Team for Digital Enterprise Ecommerce Deployment

Helped manage the test processes while being a solution provider in many key team wide initiatives to help the group leaders organize and make the team run more efficiently and effectively in the MS-CIS areas. The group developed digital content and owned producing all the enterprise level backend of www.microsoftstore.com worldwide operations, including brick and mortar integration physical store linked content ( Digital Ordering, MagTec Reader with VISA, MC, AMEX for Secure Ordering, SQL and Cloud BI integrations, Sales Campaign analysis for weekend and monthly sales, Flash reports to VPs, store deployment logistics )

Extensive Operations Store Deployments knowable, managing multiple deployments, direct and indirect management, including many special deployment campaign projects at Sr. VP level (team of 40 direct and 100+ indirect working relations not counting countless partner communications on and off site, Dynamics CRM, ticket resolution for Tier 2, 3 deployment issues)

I directly lead deployment parts for GO/NO GO meetings and pulled together Scorecard / Dashboard reviews for direct deployment leads, VP weekly reviews, cross-group PowerPoint, and SharePoint status updates).

Each area of team, I co-manage SCRUM test processes and procedures to build sustainable long-term solutions the leaders did not have time to focus on. This included planning and running team wide events, running meetings, presenting, closing on business goals with data gathering (BRD’s, Functional Specs, test automation Azure software global integration into team wide harnesses.

The team’s operations and procedures directly went live daily for worldwide solutions for Microsoft’s ecommerce solutions.

Microsoft Mach 2011 – August 2012

Test Manager, MS Store – Supply Chain Management Store Deployments

Managed the SCRUM test processes while being a solution provider in many key customer facing experiences and enterprise wide operations that run all MS Stores.

Includes: Individual store operations software and hardware, product sales customer experience’s, and complete enterprise level software and hardware operations for current and rapid expanding store openings worldwide.

Daily development to implementing business review designs and functional specifics with direct ownership for deployment on many brick and mortar store deployments impacting physical stores as Microsoft ecommerce and partner / customer solutions.

Managed a 20+ on-site SDET contractor team and 10 overseas SDETs to validate key applications that deploy to the existing and expanding MS Stores. This included all the front of store applications, back of store applications, and “Cloud” / Enterprise backend.

I directly lead deployment parts for GO/NO GO meetings and pulled together Scorecard / Dashboard reviews for direct deployment leads, VP weekly reviews, cross-group PowerPoint, and SharePoint status updates).

Communicated directly with partners on all customer facing, back of store operations, to enterprise control of all stores.

Microsoft 1993 – 2011

All Microsoft jobs:

Managed product releases and lead multiple project deliverable simultaneously.

Owned SCRUM meetings, managing issues (bug) stats / “burn-down” charts, dashboard status management meetings, and pulled together Scorecard / Dashboard reviews, cross-group PowerPoint, and SharePoint status updates.

Communicated directly with many ODMs, OEMs, IHVs and ISVs on daily basis, cross-company communications.

Extensive end-customer visits, completing customer fixes with full status write ups,

oProject Lead & QA Lead, Windows Debugger & Verifier Team ( KD Debugger, API, UX, VS 1.0 integration, IDNA)

oProject Lead & QA Lead, Windows Defect Prevention Team ( BI, QA metrics, Agile, SCRUM)

oProject Lead & QA Lead, Windows PS and TFS Team (TFS 1.0, owner – also Legacy AutoSecurity, AutoDL)

oQA Lead, Bluetooth 1.0 deployment (BQRB, Mobile UX, UI, API – full threat modeling, security, drivers)

oProject Lead, “Velocity” OEM Initiative – Windows Development Team – (All OEMs, ISV, IHV, Sr. VP project)

oQA Lead, Windows Core Test Team (24 projects running – all Core Windows – hardware / software)

oQA Lead, Secure Digital Removal Storage, Windows Core Test Team (DRM, SD, SmartCard)

oQA Lead, Core Laptop Test, Windows Core Test Team (Laptops, Tablets, PnP devices)

oTest Lead, Plug & Play Windows Core Test Team ( CardBus, SmartCard, MMC, SD, Laptops – Servers)

oProduct Support Co-Lead of Team, Mentor – Windows Support (Largest inbound Microsoft Call Center at time)

Mead / Westvaco Corporation Packaging Company - Project Engineer (Largest US Paper Mill – GA)

EDUCATION

B.S., Electrical Engineering, top of my class engineering schools 3.5 GPA of 4.0, University of Alabama.

HONORS & AWARDS

Numerous Microsoft Gold Star performance awards & Recipient of executive recognition for exemplary partner engagement.

University of Alabama Capstone Electrical Engineering Society Award



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