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Manager Customer Service

West Miami, Florida, United States
October 31, 2016

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Yunielkys Guilarte Gonzalez

***** ** ** *******. ***** Fl.33182, 305-***-****

Self-driven clinical coordinator with 6 years of experience building teams, managing and orchestrating clinical education tasks for nursing and allied health students. Professional with strong interpersonal skills and a background dedicated to serving customer needs. Multi-tasking champion who is attentive to details and also plays well within a team.


To obtain a challenging position that utilizes my diverse skills set in the areas of nursing and allied health education. Throughout my career, I have learned to adapt and build confidence among my employers, employee and peers. My key strengths include: customer relationship building, team work, issue resolution and strong organizational skills.

Effective oral and written communication

Effective under pressure

Team Builder

Multitasking champion


Team Player

Meticulous and Precise

Issue Resolution



Microsoft Office


03/2016-Present: Universal Career School

Clinical Coordinator:

Leading build-out of the clinical education department. Afiliation agreements/Clinical Sites, Clinical Requirements Package, Academic Schedule, Nursing Clinical Orientations, Clinical Rotations, and Maintain Rotation Manager updated, Evaluations. Clinical Instructor Payroll. Students Behavior.

2014 to 2016: Mattia College

Clinical Coordinator:

Clinical Site coordinators, Site Requirements, Schedules, Orchestration and accounting of clinical hours for 400 students and instructors.

2010-2014: Dade Medical College-Clinical Rotation Manager

Administer and monitor activities on behalf of the academic program and in coordination with the clinical instructor. Coordinate and develop the clinical performances of 1500 students and 25 clinical sites. Schedules, plans, clinical orientations, student and instructors Clinical Evaluations, Maintain Rotation manager software updated and in compliance with the clinical site requirements.

2008-2010: Swissport USA, INC, Miami International Airport- Passenger Service

Agent for IBERIA Airlines. Customer service, and passenger accommodation, verification of documents for travel. Immigration and Customs procedures.

2007-2008: URSAS Stores: Store Manager

Inventory Control, Schedules, hiring and training of sales associates and marketing.



Medical assistant –Dade Medical College

Medical Office Business and Financial Management. Medical Office Examination Procedures.Cardiology. Psychology and Human Behavior.


Miami Dade College

Revest Program: English


Andres Lujan Vazquez College

School of Commerce and Marketing


Cepero Bonilla College

Pre-Bachelor Degree.

References available upon request.

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